Nov 9, 2019 06:59:15 AM by Wilson E
This is a great idea that I have thought about it for some time now, a way to showcase some of our best testimonials. BUT to me this is not the right implementation, why should we ask a client for a second testimonial when they already left feedback?
Simply let us select from our job history the testimonials we want to feature, this will also be more legitimate. Otherwise, how can some proof they actually worked together?
Solved! Go to Solution.
Sep 20, 2021 02:51:13 PM by Bojan S
Hi James,
To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.
Thank you!
Nov 3, 2021 02:10:03 PM by Ashley W
Nov 3, 2021 02:30:23 PM by Goran V
Hi Ashley,
To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client. Thank you.
Feb 3, 2021 01:51:08 AM by Sumera R
Hi,
How long does it take for testimonial request to be approved?
Feb 3, 2021 02:22:33 AM by Aleksandar D
Hi Sumera,
While the quoted review time is within 10 days, please know in most cases we complete our review within 5 days. We truly appreciate your patience through this process!
Thank you.
Feb 3, 2021 06:23:36 AM by Brian G
I need to change the LinkedIn profile link for a testimonial request, how do I edit this? I don't see a way to do it.
Feb 3, 2021 07:14:06 AM by Aleksandar D
Hi Brian,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Feb 5, 2021 01:02:51 AM by Nina S
Hello,
I am new to Upwork and in the process of finalising my profile. I received an email from the Upwork team to say one of my testimonial's had been rejected based on "not sufficient evidence that the contact information is valid."
I provided the Upwork team with my client's linkedIn profile and work email. How can I get this corrected? Has anyone else had this problem? I tried to go to the Help Centre and the contact link does not work on the website?
Any advice?
Thanks in advance.
Best wishes,
Nina
Feb 5, 2021 01:08:29 AM by Goran V
Thanks for your question, Nina. To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.
Feb 5, 2021 02:54:43 AM Edited Feb 5, 2021 02:57:37 AM by Goran V
Hi,
Thank you for your reply. I understand this, however I provided a
legitimate contact email and linkedIn profile. My client is the co-founder
of **Edited for Community Guidelines**in Australia. So I do not understand how this is not enough
information? What more do you need?
Regards,
Nina
Feb 5, 2021 11:36:05 PM by Elizabeth S
Hi! I sent two endorsement requests to my contacts. They have already provided their endorsements through the email links UpWork sent to their emails. But I haven't received yet any of these endorsements. Why?
Feb 6, 2021 01:22:38 AM by Nikola S
Hi Elizabeth,
Thank you for reaching out to us. While the quoted review time is within 10 days, please know in most cases we complete our review within 5 days. We truly appreciate your patience through this process!
Feb 9, 2021 12:20:00 PM by Antoine P
I sent a testimonial request to a client, but put my name instead of theirs. How can I change that?
Thanks!
Feb 9, 2021 01:08:32 PM by Bojan S
Hi Antoine,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Feb 9, 2021 02:05:46 PM by Kelsey C
Hi, I wanted to send a previous client the invitation to post a review on my profile, however, she doesn't have a LinkedIn. Is there some other way you guys can verify her info? Could I put her Youtube channel that I helped her out with instead?
Feb 9, 2021 03:06:55 PM by Bojan S
Hi Kelsey,
Currently, they'll have to have a LinkedIn account.
Thank you!
Feb 10, 2021 07:47:13 AM by Kirill V
I wanted to ask for non-UpWork testimonials. There are 4 projects done for 1 client. Your request form doesn't inform that I need to either put all-in-one request or be limited by 1 testimonial per 1 client. It makes no sense. How can I, as an UpWork beginner now get 3 more testimonials from an outside client? I can't even withdraw my request to correct it! It's nonsence and lacking of information...
Feb 10, 2021 08:58:48 AM by Bojan S
Hi Kirill,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Feb 10, 2021 11:52:54 AM by Lan Z
Hi there, a previous client of mine wrote me a testimonial, and he submitted it a couple of weeks ago; and he received an email to submit the testimonial again, which he did, yet I still haven't heard from Upwork about the testimonial.
Feb 14, 2021 07:32:23 PM Edited Feb 14, 2021 09:11:37 PM by Luiggi R
June 2020, I sent a request for a testimonial to my client but she can't find the email link so I resort to asking a testimonial to another platform. This client and I work again this year and after the project I asked for a testimonial but I can't send another one because of the pending request last year. Is it possible to remove the previous request so I can send a new one?
**Edited for Community Guidelines**
Feb 14, 2021 09:19:09 PM by Luiggi R
Hi Ma Cristina,
I shared your concern with the team and they've just removed your previous Testimonial request. You may go ahead and send the new one whenever you like.
Thank you.
Feb 15, 2021 09:31:24 AM by Eloghosa Aisosa N
A former employer of mine gave a testimonial about 9 days ago, but it's still pending to date. Please why is that?
Feb 15, 2021 10:37:16 AM by Bojan S
Hi Eloghosa,
Thanks for reaching out about your testimonial submission. Unfortunately, due to the high number of testimonials we receive, we cannot expedite your request. Please allow 10 business days for your request to be reviewed. We apologize for the delay!
Feb 15, 2021 02:32:04 PM by Zeeshan F
Hello!
I have recently joined Upwork as a freelancer, but I am an experienced professional. I have been working on building up my profile for around 2 weeks.
Last week I extensively pursued my past clients to give me feedback via Upwork's feature to get testimonials. All of them are pending for approval at Upwork's end.
I desperately need the testimonials 'now' on my profile to get started.
I have been working on my portfolio and profile description and will post them in a day or 2. Then I will only have to wait for the testimonials to get approved by Upwork.
Can Upwork verify them at the earliest?
I do not plan to start without the testimonials to avoid reliability concerns from the potential clients here.
Feb 15, 2021 03:11:26 PM by Bojan S
Hi Zeeshan,
Unfortunately, due to the high number of testimonials we receive, we cannot expedite your request. While the quoted review time is within 10 days, please know in most cases we complete our review within 5 days. We truly appreciate your patience through this process!
Feb 17, 2021 08:58:00 AM by Muneeb J
Hi Upwork Team,
I submitted a testimonial request but my client not yet received an email from Upwork. How long does it take for Upwork to process the request?
Feb 17, 2021 09:58:49 AM by Andrea G
Hi Muneeb,
Could you please confirm if your client checked their junk/spam folder to see if the email was sent there? After your client responds to your Testimonial request, please allow 10 business days for your request to be reviewed.
Thanks!
Feb 17, 2021 10:32:16 AM by Muneeb J
Feb 17, 2021 11:50:13 AM by Andrea G
Hi Muneeb,
Thanks for confirming. I've escalated your concern to the team and they will reach out to you via support ticket in order to assist you further.
Thanks!
Feb 18, 2021 03:20:18 AM by Ali A
How to provide evidence of work. I want to add my testimonial But every time I got a reply of does not have sufficient evidence of work. How to solve this.
Thanks
Feb 18, 2021 03:54:17 AM by Aleksandar D
Hi Mushtaq,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Feb 18, 2021 06:29:59 AM by Sohaib R
Hi,
I have requested testimonial from my non upwork client and he accpeted the request and submitted his remarks. But it is not visible on my upwork profile. It is written that "Your testimonial request to (Client) is pending". Can someone guide me about it?
Feb 18, 2021 06:33:28 AM by Goran V
Hi Sohaib,
Thanks for reaching out about your testimonial submission -- we are happy to learn that you're finding value in this feature. Unfortunately, due to the high number of testimonials we receive, we cannot expedite your request. While the quoted review time is within 10 days, please know in most cases we complete our review within 5 days. We truly appreciate your patience through this process!
Feb 18, 2021 04:58:28 PM by Luciana B
Hello,
I have two questions concerning non-Upwork testimonials:
1- My client is more than willing to write a testimonial for me. However, I am not sure he has a business email address. Can I just use his personal email address?
2- His LinkedIn account is brand new, will that affect the process?
Many thanks.
L.
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