Mar 20, 2021 10:42:07 PM by Jeremy Y
For a few days, I heard nothing from one of my contracted clients. Then a couple of days ago, I got a notification that the contract was "temporarily suspended" and I'll be notified when the "problem is resolved." Today, I happened to see the client was online. I wrote him and asked about it but still nothing. Is there a contact point where I can ask Upwork what's going on?
Mar 20, 2021 10:56:25 PM by Mikko R
Mar 20, 2021 11:05:34 PM by Jeremy Y
I guess I'd like Upwork to tell me if they suspended it or if the client did. First time this has happened to me, so I don't even know if the client can do it. Can they? I just feel really in the dark, as I have no idea who even did it, much less why.
Mar 20, 2021 11:29:59 PM by Mikko R
Mar 21, 2021 12:16:47 AM by Nikola S
Hi Jeremy,
Thank you for reaching out to us. I would like to clarify that this means that our team is currently investigating an issue with your client's account. Please do not resume work with this client until the contract is active again.
If there is a problem with your client’s Upwork account, your contracts with them will be paused and you cannot continue to bill that client through Upwork until the issue is resolved. There are many possible reasons this could occur, although we can’t share the specifics regarding your client’s account due to privacy concerns.
You can find more information in this help article.
Mar 21, 2021 01:45:42 AM by Petra R
Jeremy Y wrote:I guess I'd like Upwork to tell me if they suspended it or if the client did.
Upwork did. If it was on Friday, it's because they didnt' pay for last week's hours on Monday or since.
If the client had done it, the contract would be "paused", not "on hold" or "suspended".
Apr 20, 2021 02:29:02 AM by Tamour A
Hi, Petra R.
I have a similar sort of scenario happend to me with one of my contact..
below is the message i got in notification and no further details about it.
(Your contract .... was temporarily suspended. You will be notified as soon as the problem is resolved.)
this happened to this contract 2 weeks back when i added 5 hours but client dint had balance in his card and the hours get rejected and upwork temporarily suspended the contract.
then he added new payment method and he have money in his linked card and last week i added 12 hours @ 10$ per hour but today i got the notification that contract is suspended temporarily.
He have 128 plus dollars in his card.
there is one thing that he have Nigerian currency (49000 plus) in his account is this something happend due to this currency that i have Nigerian money rather than USD??
please help me so i can guide him. he is alos not able to contact the support.
Thanks
Apr 20, 2021 02:33:19 AM by Goran V
Hi Tamour,
Your client can refer to the ticket or email that they have received from our team and follow up directly there so that our team can assist them further.
Please keep in mind that I can't share any additional information for another user with you. Thank you.
Apr 20, 2021 02:38:08 AM by Tamour A
Thanks Goran for responding.
Can you please just clear one thing that, do a client needs to have dollars in his account to pay through upwork or he can have any curreny and that gets converted automatically to USD when hours are charged through upwork?
Apr 20, 2021 02:47:39 AM by Goran V
Hi Tamour,
Clients will simply need to add one of our accepted Billing Methods and they can hire and pay freelancers on Upwork at any time. The account can be set with their local currency as well. Thank you.
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