Jan 16, 2020 03:57:50 AM by Melia G
Hi Upwork Team,
I have a delayed transfer to my account as usually it only take a day to proceess my payment transfer from Upwork account to local bank account. But it's already 2 days and the money is not yet transferred. I understand it takes up to 4 business days for normal duration if previously there's not problem occure to receive the money in a day, why all of sudden it happened no?
I do not get it. As freelancer or worker, this is really bad for our cashflow. I have tried to contact my Bank provider and they said, there's no pending transfer or there's no any transfer has been released to my account the past 2 days. Kindly need your kind assistance on this matter.
Thank you,
Melia Gea
Jan 24, 2020 05:28:53 AM by Liberty J
Jan 24, 2020 05:37:48 AM by Goran V
Hi Liberty,
Unfortunately we can't cancel or reverse a withdrawal once it's been initiated.
Our team will assist you further with your funds directly on your ticket. I`ve also escalated your ticket to our team and one of our team members will update your ticket as soon as possible. Thank you.
Jan 24, 2020 05:47:29 AM by Liberty J
Jan 24, 2020 05:39:20 AM by Petra R
Liberty J wrote:
Upwork Support,
Please cancel my payment and return the funds to my Upwork account.
Please move the funds back to my Upwork account so I can initiate the transfer to another bank instead.
That isn't possible. Once the money has left Upwork's accounts they can't magically "cancel" it or "retrieve it!"
It's in the banking system and out of Upwork's control- Until it gets sorted between the different banks involved, there isn't anything anyone can do about it, no matter how frustrating it obviously is for those affected.
Jan 24, 2020 06:00:32 AM by Liberty J
Jan 24, 2020 11:15:10 AM by Alenina Karel d
Jan 24, 2020 10:47:58 PM by Liberty J
Jan 24, 2020 11:17:27 PM by Aleksandar D
Hi Liberty,
I understand how it's very frustrating not to be able to access your earnings. I know how it's equally frustrating when you don't get updates about your issue. Please understand that our teams get back to every concern they get, and they will address these concerns by the order in which they were received. If the team handling your case is unable to update you on your concern, it hasn't received any additional information on their end yet.
In this case, I can see that the Payments Team has already escalated this issue and issued a trace. Once they have more information about this, they will update you through the same ticket thread with more information.
Thank you.
Jan 24, 2020 11:29:19 PM Edited Jan 24, 2020 11:37:14 PM by Aleksandar D
Hi Aleksandar,
Your response is tickling me. So if your team never have update, we will never get any update?
How relieving is that sound to me. It's simply showing you don't have clear SOW for this. What you only have is "the payment will reach our account 1 to 5 working days" if more than that, means it's our consequence and you will do whatever you do. If you don't have any update, we need to swallow whatever it is. Hoaa.
In Banking, if more than 2 days the recipient account never received the fund, the money should be refunded to host Bank account. I don't know what system you are currently using, unless it's something unregulated, then it can be chaotic.
Upwork has failed to fulfill the duty as a platform where people depending their life. Some people have to pay rents which is already due, me, I have to pay my house loan and if I have to pay the fines, would you care about it?
Please create clear SLA rather than telling us the payment is up to 5working days. If it's never reached for 10working days, what is the solution from Upwork end?
Don't give us such **Edited for Community Guidelines**.
Thank you
Jan 24, 2020 11:34:38 PM by Liberty J
Jan 25, 2020 01:18:52 AM by Daniel L
It's been a month since I was waiting for the transfer of money, what's the point of the platform if it does not guarantee that the money will be received, for which you charge a percentage of orders. What is the point of working through you, and not with the client directly if the freelancer at the same time suffers losses, both financial and temporary, in order to deal with problems that you cannot solve?
Jan 26, 2020 11:09:04 PM by Melia G
Been 9 working days and in total of 13 days. Sending you a lot of files to check. Please don't be ignorant, you're keeping people's life.
Jan 27, 2020 07:25:39 AM by Melia G
I would be more interested on how you guys managed delayed payment. No clear time frame and on how long the money should be received when an issue occur. Like this one:
Jan 27, 2020 09:03:42 PM by Melia G
Jan 27, 2020 11:01:06 PM by Avery O
Hi Melia,
I can confirm that Upwork does not earn interest on transactions that haven't been processed successfully. As per legal regulations, Upwork cannot hold on to a freelancer's earnings as it is not operating as a bank.
As the team has confirmed, they have followed up with the payment processor who has processed your transactions and they will reach out to you once they have an update regarding your withdrawals.
Feb 11, 2020 04:51:51 AM by Melia G
Feb 11, 2020 04:52:42 AM by Melia G
Feb 11, 2020 04:41:19 PM by Marveen H
User | Count |
---|---|
404 | |
293 | |
278 | |
178 | |
173 |