Oct 2, 2017 05:14:33 PM by Amr Y
Hey,
I find in my stats that ' Clients who would recommend you ' number was 45% removed and now its just dash ''-''
What it's means ?
Oct 2, 2017 05:25:40 PM Edited Oct 2, 2017 05:27:06 PM by John K
Mine is a dash as well. I just hope this is an oversight and not a feature.
Oct 2, 2017 08:59:22 PM by Avery O
Hi everyone,
Thank you for bringing this up! I have shared this with the Customer Support Team together with your account details so that they can look into each individual case. Should there be any update from them, our team will update this thread.
Oct 3, 2017 05:02:44 AM by Gabriela C
Hello! I am with the same problem, it appears a dash now instead of the percentage. What can I do?
Oct 3, 2017 06:48:35 AM by Vladimir G
Hi Gabriela and others,
Our team is investigating the issue affecting this metric and we'll follow up with more information as soon as we receive an update from our team. Thank you for your patience.
Oct 3, 2017 11:09:18 AM by Jess C
@Vladimir G wrote:Hi Gabriela and others,
Our team is investigating the issue affecting this metric and we'll follow up with more information as soon as we receive an update from our team. Thank you for your patience.
Yet another inexplicable bug! Goes right along with the broken "Earnings By Client" report, the broken Support Center, periodic site-wide outages, etc, etc, etc.
But we can have ugly maps suddenly appended to our profiles without notice or recourse!
I think we're all VERY TIRED of being thanked for our patience.
Oct 2, 2017 09:28:05 PM by Mandar G
Hello,
In my profile under My Stats page Clients who would recommend you was 100% till last night and when i logged in this morning and checked and now it is showing — instead of 100%, Please can anyone tell what is the reason for it.
Oct 2, 2017 09:47:28 PM by John K
Mandar, you're not the only freelancer with this problem -- community.upwork.com/t5/Freelancers/Why-Clients-who-would-recommend-you-disappeared/m-p/409519
Oct 2, 2017 10:38:03 PM Edited Oct 2, 2017 10:39:15 PM by Mandar G
Hi john,
Thank You for sharing the Link
Oct 2, 2017 09:50:30 PM by Mandar G
Hi Petra
So it will be fixed and the ratings will be back to what it was, am i right?
Oct 2, 2017 09:53:41 PM by Petra R
@Mandar G wrote:Hi Petra
So it will be fixed and the ratings will be back to what it was, am i right?
Sure, sooner or later 🙂
Oct 3, 2017 12:10:15 AM by Vladimir G
Hi Mandar and others,
This issue has been reported to our engineers and they are investigating it. We'll update you through the ticket and the thread here once there is more information. We apologize for the inconvenience and appreciate your patience.
Oct 3, 2017 12:08:01 AM by Walaa Q
My (clients who would recommend you) was 93% yesterday, Today it appears (-), after the 2 weeks update. I can't understand this issue
Oct 3, 2017 02:20:44 AM by Shihab-Ul H
My Stats -> Client satisfaction -> Clients who would recommend you - Has gone!
Is it only for my case or is it a bug?
Thank you
Oct 3, 2017 04:52:25 AM by Rene K
@Shihab-Ul H wrote:(...) it will be fixed very soon.
No later than 2020.
Oct 3, 2017 09:15:41 AM by Douglas Michael M
@Rene K wrote:
@Shihab-Ul H wrote:(...) it will be fixed very soon.
No later than 2020.
Ever the optimist.
Oct 3, 2017 04:59:29 AM by Sanja D
I can see the percentage on my stats page... funny thing is - I don't think it ever changed - it stayed the same ever since my stats page was introduced (even when I wasn't top rated, it was still the same number)
Oct 3, 2017 08:35:24 AM by Pat M
Well, I too have a dash now---again. I've had a dash since beginning with oDesk in early 2014 and had contacted "Help and Support" a couple of weeks ago asking when I'd see a %. They told me I didn't have enough jobs for one to be computed/show yet. I was at 8 jobs.
I'm still at 8 jobs, but the Client closed the most recent contract and issued me 5 star Public feedback; and I sincerely believe positive Private Feedback as well. Upon checking stats early yesterday morning----Voila, there it was---100% for Clients that Would Recommend me. Today just a dash again... Oh my...
Oct 3, 2017 11:15:23 AM by Melissa C
Mine's been this way for a few days, too. It's probably just some site-wide bug.
Oct 3, 2017 11:16:06 AM by Samantha S
I am also having this issue. (I am only adding a "me too" since it sounds like engineers might be looking at individuals vs. treating it as a system-wide glitch?)
Oct 3, 2017 12:15:55 PM by Guilherme C
Yes!!
The same is happening to me. I was starting to get worried. Phew.
Anyway, another doubt that I have is if this percentage of reccomendation affects my JSS?
Upwork should inform clients about the consequences of their actions, wich is something that I don't think happens. So for example, a client may have loved working with me but just because most people have the idea that "nothing and no one is perfect" they might give us, freelancers, 7, 8s or something. But that's probably because they don't know how badly they can be affecting a freelancer profile.
Anyway this is just a minor suggestion. I love Upwork and would love to see it improving more and more after all!
Regards.
Oct 3, 2017 11:52:19 AM by Joynul A
Hello,
I didn't see "Clients who would recommend you". Is there any problem here Please let me know. See screenshot below.
Thanks !!
Oct 3, 2017 12:11:51 PM by John K
Joynul, you're in good company. A lot of freelancers, including me, have the same problem, but never fear because Upwork team is investigating.
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