Jun 19, 2022 06:32:43 PM by Shiva S
I've tried to open up my Work Diary today on the mobile app: It gave me a error message and didn't allow to me proceed.
Then I came back to my Computer and my contract shows no hours logged in "Last activity 7 days ago"... Which is weird because I did log earlier on this week.
Then I tried to log in the hours again and got the message that these hours were already logged.
What can I do?
Solved! Go to Solution.
Jun 19, 2022 08:57:41 PM by Pradeep H
Thank you for your message, Shiva. I see that the support team has already reached you. Feel free to share this as well so that they can consider that as well while assisting you.
Thank you,
Pradeep
Jun 19, 2022 07:04:20 PM by Avery O
Hi Shiva,
Could you please confirm the Contract ID of the contract you're referring to so that our team can assist you further?
Jun 19, 2022 07:07:55 PM Edited Jun 19, 2022 07:17:04 PM by Shiva S
Hello Avery, of course
This is the ID: 28280138
Thank you so much!
PS: The bug on the Android App is general, it doesn't show the Work Diary/Contracts at all, instead it gives me a message telling me that this is only available for freelancers and not clients (I don't have a client account)
Jun 19, 2022 08:25:17 PM by Pradeep H
Hi Shiva,
Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you,
Pradeep
Jun 19, 2022 08:35:33 PM Edited Jun 19, 2022 08:38:38 PM by Shiva S
Thank you Pradeep. I will be waiting then!
Not sure if it's related but I also didn't get the
"The work week has ended, and your weekly summary is available for review"
Notification this Sunday, just checked.
Jun 19, 2022 08:57:41 PM by Pradeep H
Thank you for your message, Shiva. I see that the support team has already reached you. Feel free to share this as well so that they can consider that as well while assisting you.
Thank you,
Pradeep
Jun 19, 2022 09:57:44 PM by Pradeep H
Glad to hear that the issue is resolved. Feel free to message us if you need any other assistance.
Thank you,
Pradeep