🐈
» Forums » Freelancers » Re: Work Diary Bug
Page options
Shiva's avatar
Shiva S Community Member

Work Diary Bug

I've tried to open up my Work Diary today on the mobile app: It gave me a error message and didn't allow to me proceed.
Then I came back to my Computer and my contract shows no hours logged in "Last activity 7 days ago"... Which is weird because I did log earlier on this week.

Then I tried to log in the hours again and got the message that these hours were already logged.

What can I do?

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Thank you for your message, Shiva. I see that the support team has already reached you. Feel free to share this as well so that they can consider that as well while assisting you.

 

Thank you,

Pradeep

View solution in original post

7 REPLIES 7
Avery's avatar
Avery O Community Manager

Hi Shiva, 


Could you please confirm the Contract ID of the contract you're referring to so that our team can assist you further?


~ Avery
Shiva's avatar
Shiva S Community Member

Hello Avery, of course
This is the ID: 28280138

Thank you so much!

PS: The bug on the Android App is general, it doesn't show the Work Diary/Contracts at all, instead it gives me a message telling me that this is only available for freelancers and not clients (I don't have a client account)



Pradeep's avatar
Pradeep H Retired Team Member

Hi Shiva,

 

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you,

Pradeep

Shiva's avatar
Shiva S Community Member

Thank you Pradeep. I will be waiting then!

Not sure if it's related but I also didn't get the
"The work week has ended, and your weekly summary is available for review"


Notification this Sunday, just checked.

Pradeep's avatar
Pradeep H Retired Team Member

Thank you for your message, Shiva. I see that the support team has already reached you. Feel free to share this as well so that they can consider that as well while assisting you.

 

Thank you,

Pradeep

Shiva's avatar
Shiva S Community Member

The issue was solved, thanks!

Pradeep's avatar
Pradeep H Retired Team Member

Glad to hear that the issue is resolved. Feel free to message us if you need any other assistance.

 

Thank you,

Pradeep