Work in Progress is not working--- showing ZERO--- and I'm working-- But I think it's still tracking

[#1]

Work in Progress is not working--- it's showing ZERO for EVERYTHING--- and I'm clearly working, but it seems to still be tracking my hours. Very strange. Never had this problem before.
I have logged out and logged back in--- still didn't fix the issue.
I have not restarted my laptop--- that's my next "go-to".
Is there a known issue going on with this Work in Progress "bug"?
Please assist.
thank you!

[#2]

Hello there, same issue here, my work in progress zero also. I don't know why. Can anyone knows the issue? thanks.

[#3]

Same question here, looking forward to informative response. Thanks!

[#4]

Maybe it is because the week just started?

[#5]

Then why it is not in - In review tab?

[#6]

Me too! looking forward to informative response. Thanks

[#7]

It seems that there is an issue on my Upwork Report Section. Values are zeros in In review and Work in progress wherein should have values. Please confirm. Thank you!

[#8]

Yes there is a known issue and Upwork was notified. I just realized this as well.

https://community.upwork.com/t5/Freelancers/Work-in-Progress-is-not-working-showing-ZERO-and-I-m-wor...

[#9]

There is a known issue happening and Upwork was notified. I just realized the same problem as well.

https://community.upwork.com/t5/Freelancers/Work-in-Progress-is-not-working-showing-ZERO-and-I-m-wor...

[#10]

Hi! I cannot see my recent payments and active contracts on the "Report" section as always. I can only see the "available" payments, but nothing more. I had the work in progress for this week still pending but I noticed that this balance (work in progress) and "in review" is in $0, how can I get it back? I can see them even in the weekly summary but not in my balance... Of course either is in "available" section... Thank you!

[#11]

Same issue here. Looking forward for more response on this.

[#12]

The same. But I just received a Weekly summary, seems like the information there is correct.

[#13]

I can't see information about my earnings on the previous week (21-27th of February) also I can't find tracked time in my work diary even for today, but I was tracking the time. And actually, I believe that it should be more than 1 hour already on the contract I'm speaking about.

[#14]

I have the same concern as you. I literally panicked since yesterday there's still $ 96 in my work in progress, but now it became $0. So I do not know what happened.

[#15]

Hello, I just checked the overview because the cutoff just passed but the payment amount on my Work in Progress and In Review tab has gone.

Please help.

[#16]

I am having the same problem.

[#17]

Happened to me, too.  Just talked to Support in chat and she said it's a known issue and the engineers are working on fixing it.

[#18]

Ok, thanks for letting me know. They should have informed us regarding this since we're talking about our hard-earned money. It will really make us panicked knowing that our pay has gone.

[#19]

I share your initial panic.  But it seems to have just happened around an hour ago when the work week ended.  So they're just finding out about it.

Take a screen shot of each job that shows on your time tracker just to be on the safe side. 

[#20]

Thanks! Upwork emails weekly summary too so be sure to download it also.

[#21]

I have the same thing, in review has disappear plus the recorded work time does not added to the work progress

[#22]

Yes, just noticed I have the same issue. Uh-oh!

[#23]

Thank you for flagging this here, everyone. 

Please know that this is a known issue and our engineers are working to resolve it soon. Our team will update this thread once we have more information. 

[#24]

Thank you, Avery! Much appreciated! ☺️