Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jul 30, 2018 03:03:13 AM by Goran V
Hi Claudio,
One of our customer support agents will reach out to you directly and assist you further, thank you.
Apr 12, 2019 12:57:46 AM by Goran V
Hi Uwe,
One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.
Nov 18, 2019 10:46:17 AM by Palash J
I am having the same problem: paypal charge failed, please help.
Nov 18, 2019 11:53:52 AM by Bojan S
Hi Palash,
We'll have one of our agents reach out to you via a support ticket to assist you with this request.
Thank you for reaching out to us.
Nov 23, 2019 04:06:01 AM by Aleksandar D
Hi Palash,
I'm sorry for the delay and the inconvenience this has caused you. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly as soon as possible.
Thank you.
Apr 15, 2020 06:23:24 AM by Tatjana B
Apr 15, 2020 06:51:12 AM by Goran V
Hi Tatjana,
One of our Customer Support agents will reach out to you via ticket as soon as possible and assist you further with withdrawing your funds. Thank you.
Jun 24, 2020 01:28:59 AM by Kamaljit S
Hi, I am trying to buy connects, also added my paypal account with the billing method. But when I am trying to buy, it says "Charge Failed" kindly help.
I aslo tried to add my card to the billing method. but no luck. it shows Error.
Jun 24, 2020 02:08:17 AM by Goran V
Hi Kamaljit,
I would recommend adding another credit/debit card to your PayPal wallet and then try again to purchase connects. If you`re still experiencing the same problem, please check with your bank if your account is enabled for international charges. Thank you.
Sep 24, 2018 11:05:03 AM by Igor B
Hello.
I have the same problem with Timm.
This is my first time to hire a freelancer.
But when I added the billing method, there were shown that PayPal charges failed.
Could you solve this problem?
Sep 24, 2018 11:50:59 AM by Bojan S
Hi Igor,
One of our team members will reach out to you shortly and assist you directly, thank you!
Oct 3, 2018 06:28:39 PM by Beccy L
I have the same problem...when I added the billing method, there were shown that PayPal charge failed.
Could you solve this problem?
Oct 3, 2018 07:30:39 PM by Avery O
Hi Beccy,
The Customer Support Team will reach out to you through an email support ticket to assist you further.
Oct 4, 2018 01:43:49 AM by Beccy L
I am really disappointed about your payment methods...equal what I do...Paypal is not working...and than you build for the credit card a 1 business day until 5 days verify-method where it delays my working process to work with a freelancer substantial ;( ... if I knew that before...really annoying...and there is no customer support which I could contact personally
Oct 4, 2018 01:59:37 AM by Goran V
Hi Beccy,
You can set up a Paypal account as a billing method only if it is a verified account. One of our customer support agent will reach out to you via ticket to assist you further with your billing method. You can access your tickets on this Link, thank you.
Oct 31, 2019 10:59:48 PM by Kaushik R
Hello,
I have the same problem...when I added the billing method, there were shown that PayPal charge failed.
Could you Please help me?
Oct 31, 2019 11:06:15 PM by Goran V
Hi Kaushik,
One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.
Oct 4, 2018 02:15:13 AM by Iris W
Ditto. Once again this needs and immediate reply to the right person, not a community site.Very annoying tht there is no direct support. Delays mean money.
Oct 26, 2018 11:46:27 PM by Sujash G
Hello
Im having the same problem, I added the billing method, verified the account. But its showing that PayPal charge failed.
My first payment went well then this problem appeared.
Could you solve this problem?
Thanks
Oct 27, 2018 12:41:11 AM by Bojan S
Hi Sujash,
We'll have one of our agents reach out to you directly and assist you further with your billing method issue, thank you.
Apr 17, 2019 02:48:36 PM by Amr Essam A
EXACTLY THE SAME ISSUE, please help me ASAP, my project due is very approaching
Apr 17, 2019 08:04:43 PM by Avery O
Hi Amr,
I checked your account and can see you have an old ticket for this issue. Please retry the transaction using an alternative payment method from your Paypal wallet, as the transaction did not complete with your selected payment method.
You may need to add an alternative payment method to your PayPal wallet in order to use your PayPal account as a payment method on Upwork.
Apr 17, 2019 09:56:53 PM by Amr Essam A
Apr 17, 2019 11:12:28 PM by Avery O
Hi Amr,
A member of the Customer Support Team will reach out to assist you further.
Oct 3, 2018 10:05:02 PM by Iris W
Whoi is the Team? Why cant we have direct access and handle our enquiries in a timely manner, especially since there is such a long time difference. This delays an answe by 24 hours.. Do we just post and hopw that someone was u[pwork will answer?
Iris
Oct 15, 2018 10:53:27 AM by Sandra B
Hello, I have the same problem. When I added the billing method, it says: PayPal charges failed.
Could you please help me? Thanks
Oct 15, 2018 11:39:21 AM by Bojan S
Hi Sandra,
We'll have one of our team members reach out to you directly and assist you with this concern, thank you!
Jun 13, 2019 08:42:20 PM by Manam A
I have the same issue. when I try to pay through PayPal for upgrading membership plan. Paypal charge failed is shown.
Jun 13, 2019 10:57:38 PM by Joanne P
Hi Manam,
I've shared your concern with the team and one of the team members will reach out and assist you directly via support ticket. Thank you!
Nov 28, 2018 06:57:05 AM by Alexander G
i have the same problem with paypal...I have a verified paypal account, which is linked to my upwork account, but it dosent work
Nov 28, 2018 07:56:57 AM by Bojan S
Hi Alexander,
I checked this for you and looks like you were able to make payment using your PayPal account, you can check it under your Transactions. Let us know if you still experiencing the same issue and we'll have one of our agents reach out to you directly to assist you further. Thank you.
May 18, 2019 03:13:28 PM by Joanne P
Hi Mike,
Sorry to hear that you are having trouble using Paypal on your Upwork account. I see that you already chatted with our customer support team regarding the issue. Please follow the instruction they provided in order to resolve this concern. If you have other questions or concerns, feel free to reach out, we're here to help. Thank you!
May 18, 2019 11:24:29 PM by Mike B
May 19, 2019 02:45:57 AM by Aleksandar D
Hi Mike,
One of our team members will reach out to you directly via support ticket to assist you with your PayPal verification.
Thank you.
User | Count |
---|---|
495 | |
363 | |
353 | |
293 | |
155 |