Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Sep 30, 2019 02:48:48 AM by Umer S
I am not able to buy connects from my payment method , what is the solution ?
Sep 30, 2019 04:17:19 AM by Goran V
Hi Umer,
One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.
Sep 30, 2019 09:26:44 AM by Satnam S
I am not able to purchase connects from my upwork account. I have already tryied with my visa card payment method and paypal account. Kindly resolve this issue please.
Sep 30, 2019 10:38:31 AM by Bojan S
Thank you for reaching out to us, Satnam.
I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with setting up your billing method.
Sep 30, 2019 11:34:03 AM by John David C
Is there any other way to buy connects? All of my cards are not being accepted and I don't know why.
Sep 30, 2019 11:35:45 AM by Preston H
John David:
Read this:
https://support.upwork.com/hc/en-us/articles/211067988-Billing-Methods
Keep in mind that not everything that looks like a credit card is actually accepted by Upwork as a payment method.
Sep 30, 2019 12:14:35 PM by Bojan S
Hi John David,
We'll have one of our agents reach out to you via support ticket to assist you with adding your billing method.
Thank you for reaching out to us.
Sep 30, 2019 11:38:42 AM by Vicky P
Hi there,
I'm looking to buy more connects but I don't have option to do so with credit/debt (as listed on the site). Is paypal our only option?
Thanks,
Vicky
Sep 30, 2019 12:13:16 PM by Bojan S
Hi Vicky,
Thanks for your question. This can vary based on your location but you should be able to use PayPal to purchase Connects. To see the options available to you, click here and to learn more about acceptable billing methods for paying memberships please read this help article.
Thank you.
Oct 3, 2019 08:52:37 AM by Bojan S
Hi Prabhakar,
One of our team members will reach out to you directly via a support ticket to assist you with connects purchasing.
Oct 4, 2019 08:41:24 AM by Kiran J
Hi, I am having problem in purchasing connects. I am from Pakistan I just attached my Visa Debit card with upwork but still unable to purchase connects. what should I do?
Oct 4, 2019 09:45:00 AM by Bojan S
Thank you for reaching out to us, Kiran.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with setting up your billing method.
Oct 4, 2019 11:59:54 AM by Mashaallah C
hi, I want to buy connects but when i entered my master card details and get proceed, a message displayed on screen " payment declined", I tried many times but same error showed on screen, please help me out of this problem. I dont have any alternate method to get it done
Oct 4, 2019 12:53:45 PM by Bojan S
Hi Mashaallah,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Oct 5, 2019 01:37:08 AM by Mashaallah C
Oct 5, 2019 04:28:27 AM by Aleksandar D
Hi Mashaallah,
One of our team members will reach out to you directly via a support ticket to assist you further with adding a billing method.
Thank you.
Oct 5, 2019 01:48:36 AM by Gurpreet K
Facing Issue while buying connects through by Visa Debit Card. It's showing Your payment could not be processed. Please choose an alternate payment method or retry again later. Kindly resolve the issue
Oct 5, 2019 03:32:48 AM by Aleksandar D
Hi Gurpreet,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Oct 6, 2019 12:56:37 AM by Avinash K
Oct 6, 2019 01:21:57 AM by Aleksandar D
Hi Avinash,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Oct 7, 2019 01:36:44 AM by Alya S
Hello,
I need to contact customer support via email very urgent. Please help.
Oct 7, 2019 01:55:08 AM by Petra R
Alya S wrote:Hello,
I need to contact customer support via email very urgent. Please help.
Depending on your account-status, you may not have access.
What do you need help with (without going into personal specifics?)
Oct 7, 2019 02:48:43 AM by Goran V
Hi Alya,
Feel free to share more details here so that I can assist you further. If private details are involved please reach out to me via PM (click on my name). Thank you.
Oct 9, 2019 02:28:37 AM by Alya S
Hello,
I am trying to purchase new connects via my paypal but it says charges failed.
Please help very urgent.
Oct 9, 2019 02:45:24 AM by Goran V
Hi Alya,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Oct 7, 2019 03:24:01 AM by Avinash K
Oct 7, 2019 03:34:10 AM by Goran V
Hi Avinash,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Oct 8, 2019 12:32:24 AM by Kiran J
Hy,
I am add payment method for buy connects through visa card.
but payment was not processed . solve it my problem please.
Oct 8, 2019 12:58:23 AM by Goran V
Hi Kiran,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Oct 8, 2019 12:37:23 AM by Vishal S
Hi Everyone,
I am trying to upgrade my account from basic to membership plus. I added my new master card for billing method, but after completing all steps its showing this issue: "Your payment could not be processed. Please choose an alternate payment method or retry again later".
So please help me out what should i do next to upgrade my upwork accout. I specially change my debit card from Rupay to Master Card so i can easily pay membership amount from my debit card.
I am expecting positive response from your side.
Oct 8, 2019 12:58:22 AM by Goran V
Hi Vishal,
Our team will reach out to you via ticket to assist you further with upgrading your membership plan. Thank you.
Oct 8, 2019 01:08:23 AM by PIYUSH G
Financial transactions for PIYUSH GHEDIYA (10107363) have been limited. Please check your email for additional information or contact customer support.
How to solve it? i can't add more connection due to this.
Oct 8, 2019 01:31:48 AM by Goran V
Hi Piyush,
I checked your account and can confirm that everything is working as designed. Could you please try again to purchase connects? If you receive any errors let me know, thank you.
Oct 8, 2019 09:51:24 AM by Ice G
Hi I am using the same card when I got upgraded here in upwork. I would like to buy connects but there's an error when I go to the add connects saying "Your payment could not be processed. Please choose an alternate payment or retry again later."
I hope you can help me thanks
Oct 8, 2019 10:24:24 AM by Bojan S
Hi Ice,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you for reaching out to us.
Oct 8, 2019 12:42:37 PM by Ice G
Hi no one is reaching me at this moment. I really need the connects now.
Oct 8, 2019 01:41:18 PM by Bojan S
Hi Ice,
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.
Oct 9, 2019 06:59:48 PM by Avinash K
Oct 9, 2019 08:32:20 PM by Avery O
Hi Avinash,
I checked your account and can see that the team reached out to you through an email support ticket last 6-October. You should be able to access your support ticket through your email's inbox, and through this link. Feel free to follow up on the same ticket thread if you have further questions about your concern.
User | Count |
---|---|
459 | |
368 | |
283 | |
259 | |
218 |