Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

Hi,

I am trying to buy connects using my PayPal account as I don't have a postpaid card. But it shows charge failed using your PayPal account.

Please help me,

Thank you

MAHESH

[#3]

Hi Mahesh, 

I checked your account and can see why there is an issue. You may need to add an alternative payment method to your PayPal wallet in order to add your PayPal account as a billing method on Upwork.

[#4]

Hello,

I am new in Upwork. I have only 17$ on my MasterCard but Unable to Upgrade Membership plan. It's say "Your payment could not be processed. Please choose an alternate payment method or retry again later."

My card is 100% good. Please help me. 

Thank you

[#5]

Hi Md Maskorul,

One of our team members will reach out to you via ticket as soon as possible and assist you further with upgrading your membership plan. Thank you.

[#6]

Hi,

I have 0 available connects since last billing cycle, could you please check ?

Thanks/

[#7]

---

Mohamed Y wrote:

I have 0 available connects since last billing cycle, could you please check ?

Thanks/

---

Nothing to check. Free Connects are a thing of the past, you need to buy them now.
 

[#8]

I have tried to buy connects but it shows that your payment could not be
processed.

[#9]

Hi Mohamed,

Thank you for reaching out to us. One of our agents will reach out to you directly via a support ticket to assist you with setting up your billing method and purchasing connects.

[#10]

I just verified my payment method but I am still seeing the notification at the top of my screen that says I need to verify my payment method.

On my payment method screen I don't see any message next to my card, so it looks fine there. 

But that notification at the top is still there.

Is my payment method verified or not?

[#11]

Hi Waseem,

One of our agents will reach out to you directly via a support ticket and assist you with setting up your payment method.

Thank you! 

[#12]

Hello Upwork,

Yesterday I have done verification video call with one of your executive and it was approved. Today I was trying to add membership billing method as a debit card. It is not accepting it at all. Meanwhile, transactions work on other platforms with this card. It as Master Card with Global Transaction support. Please help me. I will pay you through any means just I want a membership plan. Please find some mediation for this task. I don't have a credit card due to its maintenance cost. I can just transfer the amount to an approved Upwork person via Paypal.

[#13]

Hi Sachin,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#14]

I have an ongoing issue, ever since upwork has changed the policy to purchase connects, I have had an issue in adding a Billing method. My bank doesnt authorise the registered card holders to save their card's information for purchases. 

Whereas, I tried adding the billing method on my relatives name, my operations of the account were suddenly on hold until I processed the government ID verification. 

Now, the government ID verification window pops up on my relatives name, but the account is under my name, and everything else is mine and doesn't matches his personal information. 

Will my account be suspended? If yes, how will i be able to retrieve it? 

[#15]

Hi Faran,

I checked but was unable to find the account you are talking about. Could you please send us more information? Is your relative getting the notification? Please note that if it does raise any flags on our end, our team will reach out to you directly via email to assist you further.

Thank you.

[#16]

Hello Aleksandar,

 It's my account, where i am not being able to do the payment. The problem here is, My Visa Debit Card doesn't allow me to pay on websites where the websites don't need 'OTP', (one time pin verification)

I tried adding my relatives Debit Card apparently, and they asked me for government verification ID on my account, but the ID required was under my relative's name. I wonder why did upwork ask for his verification ID? 

Is it because I added his card details in order for me to purchase connects? But again I couldn't do the transaction since it was declined again. 

Nevertheless, secondly, what other options can I use to purchase connects? There is no paypal in my hometown. 

If I use any other credit card under someone else's name, again, will my account be suspended or permanently blocked? 

What are the resources I could use to purchase Connects in order for me to bid for proposals/projects? 

[#17]

Moreover, please note that, my relative has nothing to do with UPWORK, i only am using his Debit Visa Card in order for purchases, which unfortunately is declined too. 

[#18]

Hi Faran,

I'm sorry for the inconvenience this has caused you. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

[#19]

I bought connects few months ago using upwork balance, but now why is it that only paypal and credit card are the only option? Please help me. I need to buy connects

[#20]

Hi Joseph,

You can still use your earnings to purchase connects. But your funds will need to be available on your account first in order to be able to purchase connects. To view in what stage your funds are go to ReportS > Overview. Thank you.

[#21]

I couldn't buy connects now, but the last time I bought connects it went through. I already update and even change my payment method but still nothing happens. Please help. Thank you.

[#22]

Hi Adriano,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you with connects purchasing.

[#23]

Hi. I'm not able to buy connects because my card is BPI Debit card (cirrus,bancnet,EPS). Is there anyway to buy connects? Please advise.

[#24]

Hi!
I don't know the answer to your question but, since you seem to be new to this site, perhaps you want to make sure you have your Upwork profile 100% completed before using your connects. I read in the help that, while we don't have a 100% profile completion, we are invisible to clients and that means we are wasting our connects. Hope this advice/warning helps a little.

[#25]

Hi Jona, 

I checked your account and was uanble to see the billing method (BPI Debit Card) on your account. Could you please confirm if you added this debit card as a billing method on your account, and if so, could you please share more information about the error you were experiencing when trying to purchase connects? 

[#26]

Hi, there!

I am trying to buy connects.

But adding billing method is not working.

I waited a few mins. But still it's not working.

Thanks