Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Dec 27, 2019 08:47:27 AM by Bojan S
Hi Muhammad Nadeem,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you for reaching out to us.
Dec 27, 2019 10:27:57 AM by Vipin R
I was trying to buy some Connects on the other day. But the page keeps saying 'Payment failed. try other methods..'. The card details with me is the correct one, and the bank has no restrictions too (I asked them). Can you help me ?
Dec 27, 2019 11:09:14 AM by Bojan S
Thank you for reaching out to us, Vipin.
One of our team members will reach out to you directly via a support ticket to assist you with this concern.
Jan 1, 2020 05:24:11 AM by Muhammad A
Hi,
I want to buy connects. I am trying to add visa card as billing method. I saw following error :
We are unable to authorize your card.Please use another method or contact your issuing bank.
I contacted with my bank and use same card on other websites. My bank resolved my issue.
Firstly, upwork transact money from bank but did not gave any connect , then they return money to my bank. Now I am trying to buy connects but upwork says use another payment method.
Now upwork also says we are unable to authorize your card.Please use another method or contact your issuing bank.
Kindly help me to resolve this issue so I can buy connects to do work.
Thanks,
Regards,
Muhammad Awais
Jan 1, 2020 11:10:10 AM by Aleksandar D
Hi Muhammad,
I shared your request with our team and one of our agents will reach out to you directly via a support ticket to assist you further with purchasing Connects.
Thank you.
Jan 1, 2020 07:41:04 AM by Mohan M
Hello Support Team,
My self Mohan.
I have added credit card details in payment method to add connects to my profile.
While I am adding the card it display Payment was declined.
Please Help.
Thank You
Jan 1, 2020 11:05:44 AM by Aleksandar D
Hi Mohan,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 1, 2020 10:41:57 AM by Ankit K
I am trying to add connect.But it's showing "charge failed" in both method paypal and debit card.
Jan 1, 2020 11:18:29 AM by Aleksandar D
Hi Ankit,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with purchasing connects.
Thank you.
Jan 3, 2020 03:17:40 AM by Pavan Kumar T
Hi,
I'm trying to buy more connects. But It's showing error "Unable to process the request with the payment method. Please try with alternate payment method".
I have tried with alternate payment method, Still I'm getting the same error. Please help me to resolve this issue.
Thanks.
Jan 3, 2020 03:32:52 AM by Goran V
Hi Pavan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jan 3, 2020 06:12:37 AM by Sandeep K
Hello,
I want to purchase connects, but it gives error message Your payment could not be processed. Please choose an alternate payment method or retry again later.
I have added my all cards but it does not working. I have also added my paypal account. but it not purchasing the connects.
Please help me regading purchasing the connects.
Thanks,
Sandeep
Jan 3, 2020 06:21:36 AM by Goran V
Hi Sandeep,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jan 4, 2020 03:34:28 AM by Atul S
I am New to upwork. Whenever I want to purchase new connects. I got
a error message. What should I do?
Jan 4, 2020 05:21:05 AM by Aleksandar D
Hi Atul,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further with purchasing Connects.
Thank you.
Jan 4, 2020 08:54:53 AM by Atul S
Jan 4, 2020 08:59:24 AM by Louisa J
You need to purchase connects now. It changed about six months ago.
https://support.upwork.com/hc/en-us/articles/211062898-Use-Connects
Jan 4, 2020 09:04:25 AM by Jennifer M
Atul S wrote:
Sir I am new to upwork platform. I have been joined upwork since last month. In this month I have not got my free connects. Will I get my free connects or not?
Free connects went away months ago and you created your account in October not last month so you have never had free connects.
Jan 4, 2020 10:02:02 PM by Praveen K
Hi,
I have tried to add payment method but card not accepted
Jan 4, 2020 10:51:26 PM Edited Jan 4, 2020 10:51:49 PM by Dogan K
Jan 6, 2020 01:27:03 AM by Gustavo R
Hi, Upwork community. I had issue to buy connections. I added mastercard as billing method and buy connections once before. When I try to buy connections again yesterday, it was failed because payment was declined. I tried on other browsers as well but it also failed. I need to buy connections and submit proposals so please help me with this issue urgently. Thanks
Jan 6, 2020 01:38:44 AM by Goran V
Hi Gustavo,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jan 6, 2020 03:40:10 AM by Atul S
Hello Sir I am new to upwork. I want to purchase conects through my local account as a primary payment method but I couldn't. It shows an error method.i went to my bank but it returns me no result. Please tell me what should I do?
Jan 6, 2020 03:53:23 AM by Goran V
Hi Atul,
One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.
Jan 7, 2020 03:03:34 AM by Atul S
Jan 9, 2020 11:48:13 AM by Muhammad A
Hi,
I am trying to add billing method to buy connects but upwork shows a statement that
"We are unable to authorized your card. Please add another billing method or contact your issuing bank"
I contacted with my bank , they resolve my issue and everything is ok but still upwork says that we are unable to authorized your card.
Please help me.
Thanks!
Regards,
Muhammad Awais
Jan 9, 2020 01:22:38 PM by Bojan S
Hi Muhammad,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you for reaching out to us.
Jan 9, 2020 02:07:09 PM by Peter K
Jan 9, 2020 02:51:02 PM by Bojan S
Hi Kariola,
One of our team members will reach out to you directly via a support ticket to assist you with your concern.
Thank you!
Jan 9, 2020 02:54:43 PM by Peter K
Jan 9, 2020 05:15:32 PM Edited Jan 9, 2020 05:18:25 PM by Avery O
Hi Kariola,
I checked your transactions and can see that your card declined the charges from Upwork. Could you please confirm if you have also checked this with your issuing bank to see if there are any issues with the card you were using?
In the meantime, I have also followed up with the team handling your case so that you can be assisted further through your open ticket. I apologise for the inconvenience this has caused you.
Jan 9, 2020 11:39:52 PM by Peter K
Jan 9, 2020 11:50:59 PM by Goran V
Hi Kariola,
I`m sorry about the inconvenience this had caused you. When you`re adding a billing method you will be charged with two small charges to verify your card. Once your verification is completed, the charges are refunded back to your account.
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jan 10, 2020 12:36:09 AM by Juan Gabriel J
I have currently experiencing problem in buying connects. As per the bank. The upwork doesn't provide cvv #.
Can someone help? Thanks!
Jan 10, 2020 12:55:00 AM by Goran V
Hi Juan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jan 10, 2020 12:59:26 AM by Juan Gabriel J
Thank you! It started last night and there were a lot of opportunities I failed to apply because of this. I hope this can be fixed ASAP.
Thank you again!
Jan 10, 2020 07:53:56 PM by Nishanth K
Jan 11, 2020 12:36:35 AM by Aleksandar D
Hi Nishanth,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with adding a billing method.
Thank you.
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