Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Apr 2, 2020 05:59:16 PM by Ashish D
Apr 2, 2020 10:11:45 AM by Pratik P
Apr 2, 2020 12:11:04 PM by Aleksandar D
Hi Pratik,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Apr 3, 2020 12:14:36 AM by Pratik P
Thanks Aleksander for the prompt response. I have an email from one of the team memeber now.
Regards,
P
Apr 3, 2020 08:22:16 AM by Ashish D
Apr 2, 2020 06:02:16 PM by Ashish D
Apr 2, 2020 01:52:35 PM Edited Apr 2, 2020 02:17:34 PM by Aleksandar D
I tried to upgrade my freelancer membership plan to a "plus". When I tried to make the payment it says that "We are unable to authorize your card" I tried twi different cards. But same thing appered. Could you please help me?
**Edited for Community Guidelines**
Apr 2, 2020 02:20:42 PM by Aleksandar D
Hi Hashan,
Please check with your bank for more information on why the specific charge failed. To learn more about acceptable billing methods for paying membership, please read this help article.
Thank you.
Apr 2, 2020 06:05:16 PM by Ashish D
Apr 3, 2020 02:03:26 AM by Muhammad A
My payment method is getting declined.I tried a lot. I need to buy connects.Kindly help me with this issue.
Thanks
Apr 3, 2020 02:23:23 AM by Aleksandar D
Hi Muhammad,
I checked your account and can confirm that the bank declined this transaction. For more information, please contact the local bank directly. Check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Apr 3, 2020 08:21:16 AM by Ashish D
Apr 3, 2020 07:59:07 AM by Trupti S
I am unable to add connects. Its giving the below error after payment:
Select the "Add Connects" button to continue.
Apr 3, 2020 08:49:42 AM by Valeria K
Hi Trupti,
Let me share the issue you're having with buying connects with the team and they'll reach out to you directly via a support ticket to assist.
Thanks!
Apr 3, 2020 10:20:36 AM by Rimel R
I can't add my debit Mastercard. It says, "We are unable to authorize your card. Please add another billing method or contact your issuing bank." I don't think there is anything wrong with my card.
Apr 3, 2020 10:44:46 AM by David S M
Upwork seems to be having issues with its site currently. There are a few parts to the site that aren't working. I would try a different browser, or try again later.
Apr 3, 2020 11:55:00 AM by Valeria K
Hi Rimel,
I checked and, unfortunately, it looks like the charge was declined on the credit card. Please, contact your bank to check if your credit card is set up to be used for international purchases via the Internet.
Thanks!
Apr 3, 2020 06:37:47 PM by Ashish D
Apr 3, 2020 10:55:18 AM by Palvisha J
I am facing the same issue please resolve it. I need to buy Upwork's membership
Apr 3, 2020 12:50:48 PM by Valeria K
Hi Palvisha,
Thanks for reaching out. I see you've already submitted a support ticket about this issue. One of our agents will respond to you via that ticket and assist as soon as possible.
Apr 3, 2020 08:17:20 PM by Irshad H
Apr 3, 2020 10:37:10 PM by Avery O
Hi Irshad,
I checked and can see that the transaction was declined because your issuing bank didn't authorize the transaction. Please call your bank again for more information about your concern.
Apr 4, 2020 02:04:48 AM by Goran V
Hi Valeed,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Apr 5, 2020 02:15:58 AM by Omar Sharif S
HI,How are you?I am entering my card detail on "add bill method",it is showing this error "We are unable to authorize your card. Please add another billing method or contact your issuing bank.Card Number"i have already contacted my bank they are saying :"everything is fine from there side,I must contact the upwork support for help", Kindly check from your side
Apr 5, 2020 02:27:32 AM by Jomarie L
One workaround would be to link your billing payment method to your paypal account and add paypal to upwork as your billing method instead.
Question though, are you trying to add payment for future withdrawal or for upgrading your sub?
Apr 5, 2020 02:32:15 AM by Omar Sharif S
I am adding it to buy connects,now it is showing that i have exceed my card limit....kindly help.
Apr 5, 2020 02:35:15 AM by Jomarie L
Link your card to Paypal. Then add Paypal as a billing method. That's the best option.
Apr 5, 2020 02:37:33 AM by Omar Sharif S
Paypal is not working in Pakistan,My all colleagues were doing payment from credit card,So could you help me out,with this problem
Apr 5, 2020 03:24:05 AM by Aleksandar D
Hi Omar,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Apr 5, 2020 09:16:16 AM by Ashish D
Apr 5, 2020 04:11:55 AM by Kashif U
Dear Upwork Team.
I am trying to buy connects bundle of 80 for 12$, I have added my payments method and also verified each and everything, but now I was adding my billing method I got below error.
"We are unable to authorize your card. Kindly contact with your Issuing Bank."
I contact my bank and use the same card on other websites, it is working well.
Looking forward to a reliable response
Thank You
Apr 5, 2020 04:26:51 AM by Aleksandar D
Hi Kashif,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further with purchasing Connects.
Thank you.
Apr 6, 2020 02:33:19 AM by Hashir A
Upwork is declining my master card whenever I try to buy connects. I have tried contacting customer support center and they said it is an issue with the bank. I contacted my local bank and their headquarter as well and they are saying it is an issue with the website. The upwork support center has replied that there is an error, error code:57 which is occuring.
The point is, if there is some problem with my bank, then how on earth I can still use my master card for online shopping???. Even when I remove my master card from Upwork billing method and then add it again, upwork immediately charges me 1$ something. This payment is charged without any error, but the moment I try to buy connects, my card is declined.
It is not only me, a lot of experts are facing this problem and ultimately they are complelled to add some other bank account on upwork. I don't think that a platform like Upwork should have such issues in making payments. I have cursed my bank and their staff for being incompetent but it turned out that the problem is from upwork. Why only one single payment is being declined from my card when each and every other payment is being successfull anywhere else on the same card????
Can anyone please tell me any compaint number/email of upwork. I am tired of contacting customer support center of Upwork without having any satisfactory answer.
I have attached the images of error which I get while proceeding payment.
Apr 6, 2020 02:40:06 AM by Wajahat A
Apr 6, 2020 02:43:39 AM by Goran V
Hi Hashir,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Apr 6, 2020 02:35:59 AM by Wajahat A
Apr 6, 2020 02:42:17 AM by Goran V
Hi Wajahat,
To learn more about our accepted billing methods check out this Help Article. If you need further help with purchasing connects, let me know. Thank you.
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