Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

Hi Jahzeel Shayne,

I have checked your account and see that the transaction was declined by PayPal. You may want to consider using a different billing method. This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. To see the options available to you, click here. I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

[#3]

 I have put my detail of visa master card in billing method but it is declining my payment method.Kindly assist, I have contacted my bank,they were saying transaction was made by our side but rejected by your side.Kindly assist.

Regards,

Omar Sharif Siddiqui

[#4]

Hi Omar Sharif,

One of our team members will reach out to you directly via a support ticket to assist you with your request.

Thank you!

[#5]

Ok waiting for the support person

[#6]

HI,

I have contacted my bank today and they were saying all services are enabled from there side,My Card is working on netflix and other website but only your website is not accepting my card details.

Kindly assist me with the issue,it is being three day  I am messaging you my details and i only get same reply that:-"kindly check beneficiary details of your bank",but all the things are fine from there side.

Looking forward for your great response ,

Regards,

Omar Sharif Siddiqui.

[#7]

Hi Omar,

Our team has already reached out to you via ticket to assist you further. Please refer to the instructions shared with you on your ticket, you can access your tickets on this Link. Thank you.

[#8]

There is no support ticket generated for this 

**Edited for Community Guidelines**

[#9]

Hi Omar,

Please follow up on the ticket with number 28241053 if you have any additional questions and our team will assist you further. Thank you.

[#10]

Hello! I would like to ask why does my debit card can't buy connects even though it has the needed amount, more than the needed amount actually. What do I need to do? Thank you!  

[#11]

Hi Fatima,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[#12]

Hi friend,

1.Please make sure that the card you are using is suitable for
international payments.
2.Try an alternate payment method.
3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#13]

Hello 🙂
is it possible to transfer money from my paypal account to upwork ?
i need money to buy connects what can i do!

[#14]

Hi Youstina,

Our team will reach out to you via ticket as well and assist you further with purchasing connects. Thank you.

[#15]

Hello,

I am unable to buy new connects usiny my Mastercard. The card is active  and have enough amount in balance. It shows the following error everytime I try:-

"Your payment could not be processed. Please choose an alternate payment method or retry again later."
How do I solve this?

Thanks.

[#16]

Hi Egreta,

One of our Customer Support agents will reach out to you via ticket and assist you further with purchasing connects. Thank you.

[#17]

Hi friend,
1.Please make sure that the card you are using is suitable
for international payments.
2.Try an alternate payment method.
3. Clear your web browser for cookies and try again.

I hope this will be helpful.
Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#18]

Hello, Unfortunately i can not buy connects with my visa card, i have visa card and also i added a debit card too but still cant buy connects. i checked from my phone and laptop but i have the same issue.

[#19]

Hi Ahmad,

Could you please use this link to see the billing methods available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[#20]

Hi friend,

1.Please make sure that the card you are using is suitable for
international payments.
2.Try an alternate payment method.
3. Clear your web browser for cookies.

I hope this will be helpful.
Upwork is always up to date and committed to provide the best services to
all the people concerned.

[#21]

I spent $12 on connects and they were not added to my account.  And now I cannot find anyway to speak to someone about this!

[#22]

Hi Emily,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[#23]

Few days ago, I added my mastercard as my billing method and bought some connects and everything went fine. But today i wanted to buy some more but upwork would say card is invalid (its the same card and i have not blocked it or anything like that). I tried with another working mastercard but the issue prevails.

Kindly help on this...!

[#24]

Thank you for reaching out to us, Fakhar.

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method. 

[#25]

I can not buy connects It says Your payment could not be processed.

[#26]

Hi Shadeed,

Our team will reach out to you via ticket as well and assist you further. Thank you.