Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Sep 17, 2020 09:23:42 PM by Joanne P
Hi Jahzeel Shayne,
I have checked your account and see that the transaction was declined by PayPal. You may want to consider using a different billing method. This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. To see the options available to you, click here. I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Apr 6, 2020 09:41:23 AM by Omar Sharif S
I have put my detail of visa master card in billing method but it is declining my payment method.Kindly assist, I have contacted my bank,they were saying transaction was made by our side but rejected by your side.Kindly assist.
Regards,
Omar Sharif Siddiqui
Apr 6, 2020 10:46:47 AM by Bojan S
Hi Omar Sharif,
One of our team members will reach out to you directly via a support ticket to assist you with your request.
Thank you!
Apr 9, 2020 02:07:55 AM by Omar Sharif S
HI,
I have contacted my bank today and they were saying all services are enabled from there side,My Card is working on netflix and other website but only your website is not accepting my card details.
Kindly assist me with the issue,it is being three day I am messaging you my details and i only get same reply that:-"kindly check beneficiary details of your bank",but all the things are fine from there side.
Looking forward for your great response ,
Regards,
Omar Sharif Siddiqui.
Apr 9, 2020 02:27:17 AM Edited Apr 9, 2020 02:35:29 AM by Goran V
There is no support ticket generated for this
**Edited for Community Guidelines**
Apr 9, 2020 02:36:12 AM by Goran V
Hi Omar,
Please follow up on the ticket with number 28241053 if you have any additional questions and our team will assist you further. Thank you.
Apr 7, 2020 02:15:26 AM by Fatima Pierre S
Hello! I would like to ask why does my debit card can't buy connects even though it has the needed amount, more than the needed amount actually. What do I need to do? Thank you!
Apr 7, 2020 02:58:19 AM by Goran V
Hi Fatima,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Apr 7, 2020 03:57:16 AM by Ashish D
Apr 7, 2020 03:28:43 AM by Youstina M
Hello 🙂
is it possible to transfer money from my paypal account to upwork ?
i need money to buy connects what can i do!
Apr 7, 2020 03:48:54 AM by Goran V
Hi Youstina,
Our team will reach out to you via ticket as well and assist you further with purchasing connects. Thank you.
Apr 7, 2020 03:50:34 AM by Egreta D
Hello,
I am unable to buy new connects usiny my Mastercard. The card is active and have enough amount in balance. It shows the following error everytime I try:-
Apr 7, 2020 04:06:05 AM by Goran V
Hi Egreta,
One of our Customer Support agents will reach out to you via ticket and assist you further with purchasing connects. Thank you.
Apr 7, 2020 04:06:16 AM by Ashish D
Apr 7, 2020 07:43:28 AM by Ahmad Matin K
Hello, Unfortunately i can not buy connects with my visa card, i have visa card and also i added a debit card too but still cant buy connects. i checked from my phone and laptop but i have the same issue.
Apr 7, 2020 08:29:16 AM by Ashish D
Apr 7, 2020 08:53:25 AM by Emily T
I spent $12 on connects and they were not added to my account. And now I cannot find anyway to speak to someone about this!
Apr 7, 2020 09:33:05 AM by Bojan S
Hi Emily,
We'll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Apr 7, 2020 12:32:24 PM by Fakhar M
Few days ago, I added my mastercard as my billing method and bought some connects and everything went fine. But today i wanted to buy some more but upwork would say card is invalid (its the same card and i have not blocked it or anything like that). I tried with another working mastercard but the issue prevails.
Kindly help on this...!
Apr 7, 2020 01:15:01 PM by Bojan S
Thank you for reaching out to us, Fakhar.
One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.
Apr 8, 2020 04:59:52 AM by Shadeed Ur R
I can not buy connects It says Your payment could not be processed.
Apr 8, 2020 05:22:11 AM by Goran V
Hi Shadeed,
Our team will reach out to you via ticket as well and assist you further. Thank you.