Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Mar 6, 2020 10:21:42 AM by Bojan S
Hi Ruth,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Mar 21, 2020 12:36:11 AM by Aleksandar D
Hi Emmanuel,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.
Thank you.
Apr 26, 2020 03:51:35 AM by Onyeka O
Apr 26, 2020 04:13:30 AM by Aleksandar D
Hi Onyeka,
Please reach out to Payoneer support first so that they can disassociate the existing Payoneer account from Upwork. You will receive a confirmation email when it has been done. Please get back to us after receiving the confirmation email from Payoneer so that we can assist you further on our end.
Thank you.
Jun 11, 2020 02:34:29 PM by Temitope K
Hello i tried introducing one of my clients from outside the upwork platform, to start using the upwork platforms to pay me and go about our different contract process, as i know upwork is one of the safest place for freelancers and clients to work securely.
After she agreed, and created her client account, she then tried sending me a contract to begin work, but as she tried setting up her payment method, upwork kept rejecting her credit card, telling her "this card was not processed.....".
Please look into this issue, as she is begining to loose patience with the platform, and this after you shut down direct contract to the United States, which has made it difficult for us to work.
Jun 11, 2020 03:43:34 PM by Bojan S
Hi Temitope,
It looks like you have a support ticket with our team about this case. Please consider following up on your ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place.
Thank you!
Jun 25, 2020 08:15:11 AM by Tazmeen Z
i have tried a different browser and even clear my cookies but result is same. i even re entered my card info and log out from my account too but nothing seems to be working right now. please tell me what should i do now
Jul 1, 2020 04:48:18 AM by Alain Jude L
Hi, Can you help me? I can't buy connects. I've tried paypal and credit card but upwork won't accept it. what are my other options?
Jul 1, 2020 05:17:52 AM by Goran V
Hi Alain,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jul 13, 2020 10:54:29 AM by saksham p
Jul 13, 2020 11:02:18 AM by Bojan S
Hi Jose and Saksham,
I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with adding your billing methods.
Jul 20, 2020 12:24:05 AM by Rajnish K
facing same problem I have tried to buy connects and I got this message "Your payment could not be processed. Please choose an alternative payment method or retry again later"
I have tried 20 times but I got the everytime same message.
I have tried both with the Visa card and the PayPal option but both are not working
.
Jul 20, 2020 12:51:47 AM by Goran V
Hi Rajnish,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jul 24, 2020 01:31:20 PM by Muhammad A
I am also facing the same issue. I am using a Visa card and the International transaction is 'ON' on my card.
Jul 24, 2020 01:41:20 PM by Muhammad A
Dear concerned people,
I am using a Visa card and the international transaction is "ON" on my card. But upward is declining my payment. I have tried several times but the issue is not resolved.
Jul 24, 2020 06:35:51 PM by Ashish D
Jul 24, 2020 01:54:05 PM by Bojan S
Hi Muhammad,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank to confirm if they allow recurring transactions on your card as Upwork payments are classified as ‘recurring’.
Jul 24, 2020 02:26:05 PM by Muhammad A
I called my bank. They said Upwork is saving your account details and their bank can not allow transactions where their customers' details are saved. What should I do?
Jul 24, 2020 02:57:50 PM by Muhammad A
Jul 24, 2020 03:16:26 PM by Bojan S
Hi Muhammad,
As long as the owner of the billing method authorized you to use it, you should be able to add it to your account. If any issues arise, Upwork team will notify you directly.
Aug 1, 2020 02:08:41 AM by Bilal J
I tried again and again but it shows the same text "We are unable to authorize your card. Please add another billing method or contact your issuing bank".
Oct 20, 2020 08:55:07 AM by Fahad H
Hi
I am also keep getting this error on my visa(debit) card.
The international Transaction is also enabled from my Bank.
Oct 20, 2020 09:07:34 AM by Bojan S
Hi Fahad,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Meantime, you can add an alternative billing method in your account payment options.
Thank you!
Aug 1, 2020 01:31:47 AM by Bilal J
Hey Sir, I also adding my MasterCard to billing method, but it shows we can't authorize your card. I am adding same card as I added in GET PAID. I have 0 connects.
Jul 11, 2019 05:09:44 AM by Ankush D
Your payment could not be processed. Please choose an alternate payment method or retry again later
why this error come in my screen when i purchase the bids can you please tell me how can i solve this
thanks
Jul 11, 2019 05:25:19 AM by Goran V
Hi Ankush,
One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.
Jul 11, 2019 05:38:08 AM by Ugur B
Hı Goran, I have the same issue, I would like to talk to a team member of Upwork as well about this issue.
Jul 11, 2019 05:50:18 AM by Goran V
Hi Ugur,
Our team will reach out to you as well and assist you further, thank you.
Aug 23, 2020 07:52:39 AM by Dongarsane D
I am having same issues. Please reoslve. I tried varous cards even paypal
Jul 12, 2019 02:49:44 PM by Bojan S
Hi Ankush,
Could you please try to follow the instruction shared within this support ticket. Please consider following up on that ticket and kindly communicate with our team further if you have any questions, in order to keep all the information in one place.
Thank you.
Jul 19, 2020 06:52:34 AM by Mowahhid A
Hi, I am having the same issue. My billing method is cleared but I cannot upgrade to Upwork plus.
Jul 19, 2020 07:35:14 AM by Aleksandar D
Hi Mowahhid,
Please check with your bank for more information on why the specific charge was declined. You can also check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Jul 20, 2020 09:18:28 AM by Mowahhid A
Hi, I have contacted my bank. There is no issue from them and I usually make international payments.
Jul 20, 2020 10:11:33 AM by Bojan S
Hi Mowahhid,
It looks like the charge on your card keeps getting declined. Please contact your bank to check about this specific charge being declined and feel free to add an alternative billing method in your account payment options.
Jul 20, 2020 10:28:25 AM Edited Jul 20, 2020 10:29:09 AM by Mowahhid A
Hi, I don't have an alternate method available. I have contacted my bank for the second time and have confirmed from them that there is no issue from there end. Kindly help me solve this issue. I have to buy connects.
Jul 20, 2020 11:20:10 AM by Bojan S
Hi Mowahhid,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method for purchasing connects.
Thank you for your patience.
Jul 19, 2020 06:23:41 PM by Ashish D
Jul 11, 2019 10:57:03 AM by Viswanathan S
Your payment could not be processed. Please choose an alternate payment method or retry again later.
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