Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

I have an active payment method and also membership plan ,Still i cant buy connects can someone help me. I am getting a ""Your payment could not be processed. Please choose an alternate payment method or retry again later."" error. Thank you.

[#3]

Hello Imamsab,

I just checked your account and I saw that you don't have enough balance in your account to buy more connects. You will need to add a billing method in order to buy more connects if your balance is not enough. Thank you.

[#4]

I did that but card is not getting charged. I called my bank and they say card is active

[#5]

Hi Ajay,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[#6]

Hello,
I am facing the same issue of unable to pay and buy connects. My credit card is active. Have tried more than 4 times but facing the same error message.
Please help.
Regards,
Aswini

[#7]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#8]

Hi Aswini,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.

[#9]

Hello Aleksandar,

I have added billing method to my account. I want to purchase connects but payment is declined and asked to go for alternative methods. Could you please guide me on the same on purchasing connects? (I have tried multiple times)

It shows exact message as below,

"Your payment could not be processed. Please choose an alternate payment method or retry again later."

Regards,

Dhaval Thakkar 

[#10]

Hi Dhaval,

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method. 

Thank you for reaching out to us. 

[#11]

Your payment could not be processed. Please choose an alternate payment method or retry again later.

[#12]

Hi Jain,

I checked and it looks like the decline error was from your issuing bank. You may need to reach out to them so they can check this for you. You can also add a different billing method instead. 

[#13]

I am facing same issue, Cannot buy connect because payment cannot be processed. My Card is running every where else but here.

[#14]

Hi Dani, 

Thanks for reaching out. It looks like it could be a problem with your bank allowing the transaction on our end. You may want to contact your bank and ask them about the specific charge decline or use a different card. Alternatively, you can use any of our other available billing methods. If they confirm everything is fine on their end, please let us know so we may assist you further.

Thank you.

[#15]

Hi Luiggi

I tried to buy connects and also added the billing method but it says that your payment cannot be processed please add another billing method but I only have one VISA debit card and need urjent connects, kindly check what's the issue over here.

[#16]

Hi Muhammad,

I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

[#17]

Hi!

I am facing this same issue. I want to upgrade membership but my visa debit card is not processing. giving this same error.

[#18]

Hi Syeda,

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

Meantime, you can add an alternative billing method in your account payment options.

Thank you!

[#19]

Hello,

I am facing the same issue with being able to buy connects. please help

[#20]

Hi Sahana,

I have checked your account and see that the transaction was declined by PayPal. Could you please retry the transaction using an alternative payment method from your PayPal wallet?

[#21]

Hey, I have the same problem. Can't figure ouy any way to buy connect. I have called the bank to see if something's wrong on there end but no. please help

[#22]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#23]

Hi Shaheryar,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.

[#24]

I had same problem. but I think it was resolved now.

[#25]

Same problem facing but still unable to buy connect and getting same error after follow above all work  "

Your payment could not be processed. Please choose an alternate payment method or retry again later". What can i do now? help me