Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Sep 25, 2020 04:55:33 PM by Shahid I
receiving error that "attempts to add billing method exceeded". Need Help!
Sep 25, 2020 06:07:27 PM by Joanne P
Hi Shahid,
I checked your account, and it looks like you have already submitted a ticket to our team. One of our agents will update your ticket providing further assistance.
Sep 26, 2020 07:37:49 PM by Haroon T
I even enabled the international transactions but still can't buy connects using Debit card. It says your payment cannot be proceeded.
Sep 26, 2020 08:15:17 PM by Luiggi R
Hi Haroon,
I'm sorry to hear you're having trouble buying Connects. I have checked your account and I suggest that you check with the card-issuing bank and ask them about the specific charge decline. If after doing so you're still experiencing the same issue, please let us know.
Thank you,
Sep 26, 2020 12:53:23 PM Edited Sep 26, 2020 12:54:37 PM by Alwell U
Sep 26, 2020 01:53:01 PM by Luiggi R
Hi Alwell,
I'm sorry to hear you're having trouble buying Connects. After checking your account I suggest getting in touch with your card-issuing bank and ask them about the specific charge decline or use a different card if possible. If after checking with them you are still experiencing the same issue, please let us know so we can further assist.
Thank you.
Sep 27, 2020 09:37:50 AM by Alwell U
Sep 27, 2020 10:53:24 AM by Aleksandar D
Hi Alwell,
You need to check with your bank for more information and make sure that you have enough balance for the Connects purchase.
Thank you.
Sep 26, 2020 08:49:19 PM by Ashish D
Sep 26, 2020 09:52:54 PM by Luiggi R
Hi Ron,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Sep 26, 2020 11:22:53 PM by Komal D
When I try to buy the connects then it bring me to bank page and when I entered the OTP and click on submit button then it give me an error message.
Tracking ID: 5d9317ef6af2de15-BOM
Thanks
Sep 27, 2020 11:13:13 PM by Arjun S
I am trying to purchase connect but the payment is getting failed every time. Previously this was not the case. I also tried to do payment with Paypal but the same issue raised again. I am not sure how to proceed now. Please help
Sep 27, 2020 11:54:05 PM by Aleksandar D
Hi Arjun,
I checked and it seems that you already purchased Connects. Let me know if you need further help with anything.
Thank you.
Sep 28, 2020 12:04:42 AM Edited Sep 28, 2020 12:05:16 AM by Arjun S
Hi Aleksander, Yes I used my credit card to purchase connects but my Debit card and Paypal is still not working. Previously I purchased the connects from my Debit card
Sep 28, 2020 08:30:59 AM by Muhammad H
Hey Dear Upwork Support Team, I am a new freelancer on Upwork. I am trying to buy connects through my brother's Payoneer debit card but unfortunately, the transaction got declined ever time. Can you tell me why am I not able to buy connects?
Sep 28, 2020 09:08:43 AM by Bojan S
Hi Muhammad,
It looks like the charge on your credit card keeps getting declined due to insufficient funds on it required to complete the payment.
Thank you for reaching out to us.
Sep 28, 2020 10:30:51 AM by Arnab B
Hi,I was trying to purchase connects. I got my OTP I put in the right place after that it showing click buy connect button. There is only one button called 'Add Connects'Whats the problem?
Sep 28, 2020 11:45:28 AM by Bojan S
Hi Arnab,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. Let us know if the issue persists.
Thank you.
Sep 29, 2020 08:53:36 AM by Nikola V
Can't buy connects, not sure what's problem. I'm geting msg "Your payment could not be processed. Please choose an alternate payment method or retry again later."
Sep 29, 2020 10:26:12 AM by Bojan S
Hi Nikola,
Could you please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly.
Meantime, you can add an alternative billing method in your account payment options.
Thank you!
Sep 30, 2020 03:20:58 AM by Adesokan S
Hello i have added my visa card to my billing method and trying to buy connect but it saying " Your payment could not be processed" please how can i fix this issues.
Sep 30, 2020 04:42:19 AM by Aleksandar D
Hi Adesokan,
It looks like the charge on the card is getting declined. Please check with your bank for more information on why the charge is getting declined.
In the meantime, you can add an alternative billing method in your account payment options.
Thank you.
Sep 30, 2020 08:52:02 AM by Adesokan S
Sep 30, 2020 09:46:32 AM by Naheed M
Hi Adesokan,
Please make sure from your bank that your visa card is valid and functional.
Try another payment method.
Hope it will be helpful.
Thanks
Sep 30, 2020 07:57:14 AM Edited Sep 30, 2020 07:59:45 AM by Arun A
Hello..I am facing an issue while trying to purchase connects from upwork. I don't have a credit card and my debit card is powered by Rupay that mostly used in India. So I tried to add my friend's visa debit card but it is showing "unable to authorise your card". is it possible to use others card for purcasing connects? then what could be the real issue? please..can anybody help me to fix this?
Sep 30, 2020 08:52:19 AM by Ashish D
Sep 30, 2020 08:55:58 AM by Andrea G
Hi Arun,
Please note that in order to add the billing method to your account, the owner of the billing method needs to authorize you to use it. Please contact the card-issuing bank for more information as it looks like the charges to the card are being declined. You can also check out this help article for more information on the Billing Methods available for purchasing Connects.
Thanks!
Sep 30, 2020 09:51:49 AM by Naheed M
Hi Arun,
Please confirm from your bank that the card you are using is valid and functional. In this case, you are using your friend's card which is unauthorized. In your billing info, you have not saved your friend's card number so it won't work.
Try another billing method.
Hope it helps.
Thanks
Oct 2, 2020 04:48:41 AM by Prashant R
Hi, Currently I am having 0 connects. So I tried to Add Connects from Membership & Connects. I had attached my Debit Card Payment which is International. I had selected $12 = 80 connects I got OPT also on my registered number. But after entering OTP and Submit button didn't receive connections in my account. Will you please help me. I will wait for your feedback. Thanks
Oct 2, 2020 05:00:25 AM by Goran V
Hi Prashant,
I would recommend adding another billing method and then purchasing the bundle you would like to have. Thank you.
Oct 2, 2020 07:18:33 AM by Ashish D
Oct 2, 2020 07:41:46 AM by Kapil S
Hi, I Cannot buy connects using visa debit card,payment is declined,I have used two different cards but issue persists
Oct 2, 2020 08:21:12 AM by Bojan S
Hi Kapil,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline. Meantime, you can add an alternative billing method in your account payment options.
Thank you!
Nov 9, 2020 07:21:32 AM by Abbas B
I want to buy connects. I am trying to add Visa card as billing method. I saw following error :
Nov 9, 2020 07:48:39 AM by Bojan S
Hi Abbas,
I'm sorry to hear that the issue with purchasing connects persists. It looks like you have an open ticket with our support team regarding this issue where our agent already shared additional information with you. Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place.
Thank you!
Nov 9, 2020 09:21:47 AM by Abbas B
Hi !
I can't reach out through this ticket it show the problem is solved.
But actually it is not solved.
I am facing serious issue from many days , Kindly solve this please.
Oct 2, 2020 10:33:17 AM by Bojan S
Hi Yeasir,
It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Meantime, you can add an alternative billing method in your account payment options.
Thank you!
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