Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Feb 19, 2021 03:38:06 AM by Isaac K
Hello! I can't buy a connection with my credit card. Can you help me?
Feb 19, 2021 03:44:27 AM by Goran V
Are you receiving any errors on your end? If yes, please share the text of the error you`re receiving on your end. Thank you.
Apr 14, 2021 03:19:08 PM by Hajra U
my card is active and I'm using it on multiple other platforms and it is working well but when I use it on upwork it says "We are unable to authorize your card. Please add another billing method or contact your issuing bank".
It is been a month I'm facing this problem please someone help me with that.
Apr 14, 2021 04:48:33 PM by Joanne Marie P
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Apr 26, 2021 02:09:43 PM by Habiba I
I want to update my membership plan and I am trying to add a visa card as a billing method. I saw the following error: "We are unable to authorize your card. Kindly contact with your Issuing Bank." I contact with my bank and use the same card on other websites, it is working well. Kindly help me to resolve this issue so I can buy more connects to work.
Apr 26, 2021 02:44:44 PM by Andrea G
Someone from our team will reach out to you via support ticket in order to assist you further.
Nov 15, 2020 03:43:24 AM by Muhammad Yameen A
Hi I tried to buy connects through my VISA debit card but when I do it says your payment cannot be processed. Please check what's the issue I also have balance in my card if thats the case. I need the connects urjently.
Dec 20, 2020 04:48:06 AM Edited Dec 20, 2020 08:18:35 AM by Aleksandar D
hello, i am hussain **Edited for Community Guidelines** i want to buy connects but my payment is declined two time, plz resolve my issue i want continue my work. Thanks
Dec 20, 2020 06:05:35 AM by Nikola S
I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.
Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
Jan 12, 2021 10:17:00 AM by Kevin A
Jan 12, 2021 10:38:15 AM by Bojan S
As long as the owner of the billing method authorized you to use it, you should be able to add it to your account. If any issues arise, Upwork team will notify you directly.
It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their cards as Upwork payments are classified as ‘recurring’.
Meantime, you can add an alternative billing method in your account payment options.
Nov 5, 2021 01:05:10 AM by Danish W
I am not able to buy connects. Once I clieck the "buy connects" option, it is showinf me the following message "Payment could not be processed.Please choose an alternative payment method or retry again later. I tried everything i.e. deleted caches, history etc but still I am getting this message. Kindly provide your feedback and solution.Attaching screenshot for your reference.
Mar 5, 2020 05:15:48 AM by Vivek M
I am also having the same issue there is money in my account but it is saying your payment could not be processed please try an alternate method.
Mar 5, 2020 05:29:37 AM by Goran V
Our team will reach out to you as well and assist you further, thank you.
Sep 2, 2020 12:55:24 AM by BARMAN A
Hey, i am facing this choose an alternate method issue too, please help me out I need to buy connects.
Aug 30, 2020 01:18:59 AM by Fady N
Feb 17, 2021 11:00:58 PM by Mohamed i
i face the same problem and i try to talk to any one in upwork thats so difficult
Feb 17, 2021 11:11:00 PM by Goran V
I would recommend checking with your bank if your account is enabled for international charges. I also checked your account and I can see that you`ve already created a ticket. Rest assured, our team will assist you further directly on your ticket. Thank you.
Jan 23, 2019 02:06:58 PM by Muhammad Sufyan A
whenever i try to add billing method its added but when i go to upgrade my membership it shows the following error again and again.
Error statement "Your payment could not be processed. Please choose an alternate payment method or retry again later."
I called bank, they said Its all good from our side.
Is there any solution ?
Kindly help me out
Jan 23, 2019 08:56:01 PM by Avery O
Hi Muhammad Sufyan,
I'm checking this with the team, but I also wanted to confirm if you were trying to add a credit card for your billing method?
Oct 26, 2019 02:06:08 PM by Wahiduzzaman M
whenever I try to add billing method its added but when I am going to buy connect, it shows the following error again and again. Error statement "Your payment could not be processed. Please choose an alternate payment method or retry again later." I called the bank, they said Its all good from our side. Is there any solution? Kindly help me out
Oct 26, 2019 04:49:29 PM by Joanne Marie P
One of our team members will reach out to via support ticket and assist you directly. Thanks!
Aug 18, 2020 11:34:42 PM by Nitish S
I have been trying to buy connects from my primary debit card. But the error shows up. Kindly help me out.
Aug 18, 2020 11:40:09 PM by Goran V
I would recommend checking with your bank if your account is enabled for international charges or adding another billing method. Thank you.
Jul 4, 2019 09:53:40 AM by Kashif B
Jul 4, 2019 10:40:17 AM by Bojan S
Thank you for reaching out to us, Kashif.
One of our team members will reach out to you directly via support ticket to assist you with your billing method concern.
Jul 4, 2019 10:42:33 AM by Kashif B
Oct 18, 2019 08:47:42 AM by Bojan S
One of our agents will reach out to you directly and gladly assist you with this concern.
Thank you for reaching out to us!
Oct 18, 2019 08:24:25 AM by Ehsan E
Your payment could not be processed. Please choose an alternate payment method or retry again later.The billing fee deducted from my account and billing method didnt add.
Feb 19, 2020 03:37:14 AM by Najamuddin S
I have the same issue I can't upgrade to feelancer Plus I am getting same message "Payment was declined. Update now"
I verified with my bank and didn't found any issue.
Feb 19, 2020 04:00:21 AM by Goran V
Our team will reach out to you via ticket as well and assist you further with your membership plan. Thank you.
Oct 1, 2020 09:37:26 PM by Snehal P
I have tried much time but every time I got "payment was declined ". Can you please resolve my issue ASAP.
Oct 1, 2020 10:53:09 PM by Joanne Marie P
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Aug 6, 2020 09:36:27 AM by Nabeel Yousaf P
i have tried VISA CARD as well as MASTER CARD, but all in vain.
Deducted my money twice but respond me that payment declined.
i am in rush to buy membership plan.
kindly reply and take necessary actions.
Thanks and Regards.
Aug 6, 2020 10:23:42 AM by Bojan S
Hi Nabeel Yousaf,
It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. You can also add an alternative billing method in your account payment options.