Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Oct 9, 2020 08:59:53 AM by Bojan S
Hi Sagarmoy and Sagar,
Please retry the transaction using an alternative payment method from your PayPal wallet. The previous transaction did not complete with your currently selected payment method.
Meantime, you can add an alternative billing method in your account payment options.
Thank you!
Oct 9, 2020 09:07:28 AM by Sagarmoy B
which Debit or Credit card or something from INDIA belongs to any Bank to support Upwork for purchase connect ?
Oct 9, 2020 12:56:46 PM by Sagarmoy B
Oct 9, 2020 01:05:15 PM by Bojan S
Hi Sagarmoy,
As long as the owner of the billing method authorized you to use it, you should be able to add it to your account. If any issues arise, Upwork team will notify you directly.
Oct 8, 2020 09:26:04 PM by Leila N
Oct 8, 2020 10:38:06 PM by Joanne P
Hi Lyailya,
I checked your account, and it looks like our team reached out to you already on this ticket number: 29890360. Please check out the information they shared with you regarding the declined payment.
Oct 8, 2020 11:13:40 PM by Leila N
Oct 8, 2020 11:19:40 PM by Goran V
Hi Lyailya,
Feel free to follow up directly on your ticket with any additional questions you have and our team will assist you further. Thank you.
Oct 9, 2020 08:01:16 AM by Sagar C
Hello, I've been trying to add a payment method to buy connects, but every time I enter the required info, I get an error. please help
PS: I am using someone else's account to pay as I have only RUPAY card
Oct 9, 2020 09:28:31 AM by Ashish D
Oct 9, 2020 06:35:55 PM by Omayma G
Oct 9, 2020 08:01:34 PM by Joanne P
Hi Omayma,
I have checked your account and see that the transaction was declined by PayPal. Could you please retry the transaction using an alternative payment method from your PayPal wallet? You may also consider adding a different billing method instead and use it to purchase Connects. To see the options available to you, click here.
Oct 7, 2020 02:49:10 AM by Leila N
Hi
I have issue with the Payment, it says that the Charges Failed. On my Paypal side they already send me receipt of a successful transaction.
Please advise
Oct 7, 2020 03:35:18 AM by Aleksandar D
Hi Lyailya,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Oct 12, 2020 10:26:15 AM by Jonathan H
I'm trying to buy connects via VISA card and each time I try I keep getting this message.
"Your payment could not be processed. Please choose an alternate payment method or retry again later."
(My card has money).
Oct 12, 2020 10:45:55 AM by Bojan S
Hi Jonathan,
It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.
Thank you!
Oct 13, 2020 06:31:07 AM by Hamdan R
Hi,
I've been trying to buy connects for the past 2 weeks. I tried to pay through card and paymal multiple times.
Oct 13, 2020 06:43:14 AM by Goran V
Hi Hamdan,
I would recommend checking with your bank, if your account/s are enabled for international charges. Once you`re ready, go to Settings > Billing Methods > and click on the Update button to set up your billing method completely. Thank you.
Oct 13, 2020 06:46:07 AM by Abdelkader O
when i try to buy connects with my Paypal account i get the message below:
Your payment could not be processed. Please choose an alternate payment method or retry again later.
Oct 13, 2020 06:51:15 AM Edited Nov 7, 2020 11:42:29 AM by Goran V
Hi Abdelkader,
Could you please try adding another billing method or connect a credit card to your PayPal wallet in order to be able to purchase Connects? Thank you.
Oct 13, 2020 09:53:30 AM by Jawad A
Hello
i am trying to buy more connects but when i click BUY NOW it shows an popup and on card payment radio button it shows an error "Sorry, a critical component of this page failed to load. Please reload the page." . there is only paypal option available but i don't have paypal in my country. please advice me any alternate way to buy more connects Thanks
PS: screenshot attached
Regard's
Jawad Ahmed
Oct 13, 2020 10:15:52 AM by Bojan S
Hi Jawad,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Oct 13, 2020 11:05:30 AM by Jawad A
Oct 13, 2020 11:56:22 AM by Bojan S
Hi Jawad,
I'm sorry to hear about the trouble this caused. Could you please try adding your billing method first? Use this link to see the options available to you and add one of those.
Afterwards, you should be able to purchase connects by following instructions shared in this help article.
Feel free to reach back to us if you need any further assistance.
Thank you!
Oct 13, 2020 10:33:25 PM by Avery O
Hi Bhaumik,
I'm sorry to confirm that the transaction was rejected by your card-issuing bank. Kindly contact your bank directly so that they can share more information on why the transaction was declined.
In the meantime, feel free to add any alternative payment method so that you can proceed with purchasing Connects for your account.
Oct 14, 2020 12:43:40 AM by Jabar H
When I enter the details of my billing card to upgrade my membership I received this error:
We are unable to authorize your card. Please add another billing method or contact your issuing bank.
Please help me to resolve this issue.
Oct 14, 2020 12:52:15 AM by Goran V
Hi Jabar,
I would recommend checking with your bank if your account is enabled for international charges or adding another billing method so that you can purchase Connects. Thank you.
Oct 14, 2020 09:45:47 AM by Pushpraj M
Hi,
Paypal charge Failed, even after adding account successfully. I want to add connects into the account, but the it says the "charge failed" as I do the payment.
Oct 14, 2020 10:08:35 AM by Bojan S
Hi Pushpraj,
Could you please check your PayPal account and the preferred payment methods you have set in your Wallet? You may also contact PayPal customer support to check if your account is set up correctly.
Thank you!
Oct 14, 2020 09:43:22 AM by Pushpraj M
Hi,
I am having trouble in paying using paypal, it says paypal charge failed. I want to add connects to my upwork account to take more jobs.
Please Help....
Oct 14, 2020 11:10:31 AM by Muzammil A
Hi, I am from Pakistan. I am experiencing trouble while uploading my billing details. It's not accepting my VISA cadr details and rejecting. Can someone guide me on how to address Billing and Payment issues?
Paypal option is not available for Pakistan, is there a way to around that?
Need your kind help. Thank You.
PS: There is Money in the Card and Online Banking is activated. No issue from Bankside confirmed this from the bank support team, also try caches cleaning and refreshing browser methods but still not worked.
Oct 14, 2020 11:37:56 AM by Andrea G
Hi Muzammil,
I checked your account and can see you were able to open a support ticket with our team. Please feel free to update your ticket and allow some time for our team to review. They will reply directly on your ticket with more information as soon as possible.
Thanks!
Oct 15, 2020 09:00:29 AM by Namrata R
Oct 15, 2020 09:20:19 AM by Bojan S
Hi Namrata,
As long as the owner of the billing method authorized you to use it, you should be able to add it to your account. If any issues arise, Upwork team will notify you directly.
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Thank you!
Oct 15, 2020 09:41:03 AM by Gaurav K
Hello Support Team Manager,
I am trying to Add more connect and after payment option done, it is showing an error "Select the "Add Connects" button to continue". Kindly help me to add more connects.
Looking forward to hear back from you on this.
Best Regards,
Gaurav Chauhan
Oct 15, 2020 10:08:42 AM by Bojan S
Hi Gaurav,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you!
Oct 15, 2020 10:31:49 PM by Joanne P
Hi Gaurav,
I'm sorry to hear that you are still having issues with purchasing Connects. I've shared your concern with the team. One of our agents will assist you further via a support ticket.
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