Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Nov 10, 2020 01:01:53 AM by Goran V
Hi Piyush,
Please use a billing method you are authorized to use. If any issues arise, Upwork team will notify you directly. Thank you.
Nov 10, 2020 01:42:03 AM by Piyush H
Nov 10, 2020 01:58:49 AM by Goran V
Hi Piyush,
To learn more about our accepted billing methods and how to add one, check out this Help Article. Could you also share the text of the error you`re receiving on your end so that I can check this further? Thank you.
Nov 10, 2020 08:37:41 AM by Bojan S
Hi Niranjan,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline. You can also try adding an alternative billing method in your account payment options.
Thank you!
Nov 10, 2020 01:49:43 PM by Tina R
Hi, I have been trying to purchase more connects via mastercard, but it is not working it keeps saying "Your payment could not be processed. Please choose an alternative payment method". Also the balance in my bank account is sufficient for this purchase but it still isn't working! I have also tried to update, to clear cache and tried it in another browser.
I would appreciate your help!
Nov 10, 2020 02:27:10 PM by Bojan S
Hi Tina,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their cards as Upwork payments are classified as ‘recurring’.
Meantime, you can add an alternative billing method in your account payment options.
Thank you!
Nov 11, 2020 11:04:09 AM by Abhishek K
Hey there,
Nov 11, 2020 11:58:46 AM by Bojan S
Hi Abhishek,
We'll have one of our agents reach out to you via a support ticket to assist you with purchasing Connects.
Thank you for reaching out to us.
Nov 12, 2020 01:18:56 AM by Abhishek K
Hey Bojan,
The methods suggested by Annelyn didn't resolve my issue. I am missing out on a lot of job opportunities because of not sending proposals.
Please look into this matter!
Thanks,
Abhishek Kalyan
Nov 12, 2020 01:23:50 AM by Goran V
Hi Abhishek,
Please follow up directly on your ticket with any additional questions you may have. Rest assured, our team will update your ticket as soon as possible and will assist you further as well. Thank you.
Nov 11, 2020 11:01:09 AM by Abhishek K
Hey there,
Nov 11, 2020 05:49:18 PM by Md Soyebur R
I am facing same issue, Sorry, a critical component of this page failed to load. Please reload the page.
Nov 11, 2020 07:43:01 PM Edited Nov 11, 2020 07:44:24 PM by Joanne P
Hi Md Soyebur,
Nov 12, 2020 10:31:05 AM by Abdul W
Hello, I added a payment method today for buying Upwork connects membership. Hence I don't have a Visa or Master card so I used one of my friend's card for the transaction.But it is declined I also give 2-time identification of me and one of my friends whose card I am using for the payment. Can you please assist me with this?
Nov 12, 2020 03:48:09 PM by Stevan D
Is it possible to buy connect from someones else card since I don't have bank acc and I cant do it with paypall? tnx
Nov 12, 2020 05:31:52 PM by Joanne P
Hi Stevan,
Yes, you can use someone else's card to purchase Connects so long as you are authorized to use it.
Nov 12, 2020 10:15:39 PM by Mahendra C
Hi,
I am new to Upwork and want to add more "connects" to my profile but not able to add.
I have added my billing method ( local bank Debit Card ) successfully. Follow the process and tries to but connects but after submitting OTP to Upwork, it shows nothing, no new connects added to my profile.
Please help me,
Thanks
Mahendra
Nov 12, 2020 10:56:05 PM by Ashish D
Nov 12, 2020 11:00:27 PM by Joanne P
Hi Mahendra,
One of our team members will reach out and assist you directly via a support ticket.
Nov 12, 2020 10:53:35 PM by Mahendra C
Nov 12, 2020 11:38:14 PM Edited Nov 13, 2020 12:04:44 AM by Goran V
Hi Mahendra,
Once you`ve selected the bundle you would like to purchase you will simply need to click on the green button Buy Connects. Thank you.
Nov 13, 2020 12:09:25 AM by Mahendra C
Hi,
I follow the right procedure and tried to add & buy connects, after submitting OPT ( from the bank ) it redirect to me again on the add connects pages and show the following error.
Nov 13, 2020 12:34:31 AM by Goran V
Hi Mahendra,
Our team has updated your ticket with number 30187224 with additional information and will assist you further directly on your ticket. Thank you.
Nov 12, 2020 09:08:12 PM by Spencer H
I have an alert saying my payment method has a problem. I click it and replace my payment method but the error remains. I add a second payment method, it remains. I tried upgrading my account to the premium service, error remains and I can't upgrade. I tried getting support but it blocks me because I'm not premium. Help!
Nov 12, 2020 11:48:43 PM by Joanne P
Hi Spencer,
One of our team members will reach out and assist you directly via a support ticket.
Nov 12, 2020 09:40:41 PM Edited Nov 12, 2020 09:41:56 PM by Aqsa Q
hi, I'm trying to buy connects.I have added the billing method successfully, but when i am trying to buy connects. The error is appearing
"Your payment could not be processed. Please choose an alternate payment method or retry again later
Kindly help me to figure this out. am trying this from last month October
Nov 12, 2020 11:50:51 PM by Joanne P
Hi Aqsa,
I checked, and it looks like your card issuing bank decline the transaction. Please reach out to them to confirm the specific decline error. You may also consider using a different billing method instead.
To see the options available to you, click here.
Nov 12, 2020 10:55:19 PM by Farhan Azam C
I want to upgrade from Basic Freelancer to Freelancer Plus but my upgrade is unsuccessful. Payment Method has accepted Visa card and card has sufficient amount of balance. But upwork is not able to process payment. Just now, I tested card for international payment by shopping an RC from aliexpress and it worked. Card is accepted there. Now I need upwork to solve this issue for me so I could able to start work. I am stuck.
Screenshot of my RC purchase from aliexpress is attached.
Nov 12, 2020 11:49:07 PM by Goran V
Hi Farhan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Nov 13, 2020 02:25:02 PM by Farhan Azam C
I have been waiting for resolution to my problems but no response so far I got.
Nov 13, 2020 06:45:12 AM by Pummy A
Hello!
I am unable to buy connects. Whenever i try it mention 'we are unable to authorise your card' If you would help me out here I would be Grateful to you.
thank you.
Nov 13, 2020 06:56:34 AM by Goran V
Hi Pummy,
Could you please check with your bank if your account is enabled for international charges or try to purchase Connects by adding another Billing Method? Thank you.
Nov 13, 2020 06:59:05 AM by Ashish D
Nov 13, 2020 12:18:39 PM by Muhammad Awais S
I have tried many times to add my billing method but unable to add. you can see the message on the attached file. what is the solution to this?
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