Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

Hey Bojan,  

The methods suggested by Annelyn didn't resolve my issue. I am missing out on a lot of job opportunities because of not sending proposals.

Please look into this matter!

Thanks,

Abhishek Kalyan

[#3]

Hi Abhishek,

Please follow up directly on your ticket with any additional questions you may have. Rest assured, our team will update your ticket as soon as possible and will assist you further as well. Thank you.

[#4]

Hey there,

Whenever I make payment for purchasing connects, I get this reply, "Select the "Add Connects" button to continue." 

I tried thrice but in vain. Could you please help me?

Thanks in advance!

P.S. Please check the attached image for more clarification.

[#5]

I am facing same issue, Sorry, a critical component of this page failed to load. Please reload the page.

[#6]

Hi Md Soyebur,

Could you please try the following troubleshooting steps?

1. Pop up blocker is off
2. Have the latest version of Chrome or any of the supported browsers 

If the issue persists, please let us know. 

[#7]

Hello, I added a payment method today for buying Upwork connects membership. Hence I don't have a Visa or Master card so I used one of my friend's card for the transaction.But it is declined I also give 2-time identification of me and one of my friends whose card I am using for the payment. Can you please assist me with this?

[#8]

Hi Abdul,

Someone from our team will reach out to you via support ticket in order to assist you further. You'll be able to access your ticket here.

Thanks!

[#9]

thank you 🙂

[#10]

Is it possible to buy connect from someones else card since I don't have bank acc and I cant do it with paypall? tnx

[#11]

Hi Stevan,

Yes, you can use someone else's card to purchase Connects so long as you are authorized to use it. 

[#12]

Hi,
I am new to Upwork and want to add more "connects" to my profile but not able to add.

I have added my billing method ( local bank Debit Card ) successfully. Follow the process and tries to but connects but after submitting OTP to Upwork, it shows nothing, no new connects added to my profile. 

Please help me,

Thanks

Mahendra

[#13]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#14]

Hi Mahendra,

One of our team members will reach out and assist you directly via a support ticket.

[#15]

Hello, I have added my billing method and tried to buy new connects but it shows me this notification- "Select the "Add Connects" button to continue" I checked, there is no option like this. Please help me. Thanks

[#16]

Hi Mahendra, 

Once you`ve selected the bundle you would like to purchase you will simply need to click on the green button Buy Connects. Thank you.

[#17]

Thanks for your message, I did it but connects not added.

[#18]

Hi,

I follow the right procedure and tried to add & buy connects, after submitting OPT ( from the bank ) it redirect to me again on the add connects pages and show the following error.

[#19]

Hi Mahendra,

Our team has updated your ticket with number 30187224 with additional information and will assist you further directly on your ticket. Thank you.

[#20]

I have an alert saying my payment method has a problem. I click it and replace my payment method but the error remains. I add a second payment method, it remains. I tried upgrading my account to the premium service, error remains and I can't upgrade. I tried getting support but it blocks me because I'm not premium. Help!

[#21]

Hi Spencer,

One of our team members will reach out and assist you directly via a support ticket.

[#22]

hi, I'm trying to buy connects.I have added the billing method successfully, but when i am trying to buy connects. The error is appearing 

"Your payment could not be processed. Please choose an alternate payment method or retry again later
Kindly help me to figure this out. am trying this from last month October

[#23]

Hi Aqsa,

I checked, and it looks like your card issuing bank decline the transaction. Please reach out to them to confirm the specific decline error. You may also consider using a different billing method instead. 

To see the options available to you, click here.

[#24]

I want to upgrade from Basic Freelancer to Freelancer Plus but my upgrade is unsuccessful. Payment Method has accepted Visa card and card has sufficient amount of balance. But upwork is not able to process payment. Just now, I tested card for international payment by shopping an RC from aliexpress and it worked. Card is accepted there. Now I need upwork to solve this issue for me so I could able to start work. I am stuck.

Screenshot of my RC purchase from aliexpress is attached. 

[#25]

Hi Farhan,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[#26]

I have been waiting for resolution to my problems but no response so far I got.