Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jan 23, 2021 02:46:36 AM by Nikola S
Hi Geoffrey,
In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. You can also check the options available to you and learn more about acceptable billing methods.
Jan 23, 2021 05:34:20 AM Edited Jan 23, 2021 06:26:47 AM by Nikola S
I can’t buy connects because Upwork says my payments can’t be processed. I have 3 Nigerian bank accounts, and none of their debit cards (Mastercards) are working. Please! It has being months now! I need to earn.
**Edited for Community Guidelines**
Jan 23, 2021 06:28:03 AM by Nikola S
Hi Kevin,
It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.
Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
Jan 25, 2021 08:35:44 AM by Oliver B
I just wanted to buy 40 connects on my VISA card because I don't have connects to make proposal and it wasn't charged as well . so I can not buy the connects for now . my VISA card is useful to send some money to other I think . I received a waring notification that it is restricted by card issuer . I hope your help as soon as possible.
Jan 25, 2021 09:02:42 AM by Kamarudheen A
Hi Oliver, I think this is the problem with your card provider/bank account, if you didn't activate international/online transactions, transactions using the VISA card will be declined, have you done any online transactions before using the same card? if not please contact your card provider to activate the online/international transactions, then you can use the card to buy Connects.
I hope this is helpful.
Jan 25, 2021 09:20:55 AM by Bojan S
Hi Oliver,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Meantime, you can add an alternative billing method in your account payment options.
Thank you.
Jan 25, 2021 08:37:32 PM by Oliver B
Hello everyone
I am a freelancer who is from my fellow Mexico to work on upwork. I have tried to buy the connects with Visa card because it was integrated with upwork in billing method . actually I have enough money to buy connects . but my Visa card has bank issue and upwork can not charge the money to provide the connects to me . Is it international charge with my fellow Mexico bank ? I would appreciate for your help . it would be good to help me from Mexican developer . Thanks !
Jan 25, 2021 11:10:42 PM by Joanne P
Hi Oliver,
I checked your account, and it looks like the billing method you have on file has been declined. You may want to reach out to your card issuing bank so that they can check this for you.
Jan 25, 2021 11:16:31 PM by Ashish D
Jan 26, 2021 02:31:32 AM by Aarish M
I am upgrading my membership plan from basic to freelancer plus. But it shows an error message; "Your payment could not be processed. Please choose an alternate payment method or retry again later."
How can I fix this?
Jan 26, 2021 02:38:58 AM by Goran V
Hi Aarish,
I would recommend checking with your bank if your account is enabled for international charges or adding another Billing Method. Thank you.
Jan 26, 2021 09:07:35 PM by Vijay P
Unable to add more connects in my account, after purchase it always prompts to (Select the "Add Connects" button to continue.) and but no amount is deducted from bank. Please help, unable to place proposal. Help me please
Jan 26, 2021 10:17:44 PM by Joanne P
Hi Vijay,
Could you please try clearing your cache and cookies or use a different browser? If the issue persists, please let us know.
Jan 26, 2021 11:33:24 PM by Joanne P
Hi Vijay,
I've escalated your request to our team. One of our team members will reach out and assist you directly via a support ticket.
Jan 26, 2021 11:36:11 PM by Vijay P
Hi Joanne,
I need to create ticket or they directly get back to me?
Jan 27, 2021 12:01:59 AM Edited Jan 27, 2021 12:02:14 AM by Aleksandar D
Hi Vijay,
No need to create a ticket as one of our team members already did and reached out to you. You can access your ticket directly on this link.
Thank you.
Jan 27, 2021 12:20:27 AM by Oliver B
Thanks .
I have tried to buy connects with other bank card and it was available to buy the connects . for now ,I have the connects to make proposal . I removed the Visa card and I 'm trying to fix my old visa card which connected to upwork already . it was caused with my bank problem absoutely .
thanks again
Jan 27, 2021 12:28:25 PM by Bojan S
Hi Asghar,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Meantime, you can add an alternative billing method in your account payment options.
Thank you!
Jan 27, 2021 09:46:21 PM by Shahidul I
Use connects correctly and prays for a reply to inbox and some free connect add-in profile like magically, Perfect system.
Jan 28, 2021 10:07:59 AM by Saniya A
Hello, I want to purchase connects using my visa debit card which is active for international use but everytime i try there is some error that my payment id declinedI have tried clearing cookies but it doesnt work. Please help me in this regard.
Jan 28, 2021 10:56:46 AM by Bojan S
Hi Saniya,
It looks like you've removed your billing method. Could you please use this link to see the options available to you and add one of those.
Afterwards, you should be able to purchase Connects by following instructions shared in this help article.
Feel free to reach back to us if you need any further assistance.
Thank you!
Jan 30, 2021 02:02:19 PM by Saniya A
Hey
I have added my card again but still it isnt working. i tried to add my husband's paypal and card but that doesnt work. I am really worried please guide me.
Jan 30, 2021 03:06:11 PM by Luiggi R
Hi Saniya,
I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. If after confirming this you are still unable to use it, please let us know, so we can assist you further.
Thank you.
Jan 28, 2021 04:24:42 PM by Nirankush S
Every time I try to add my card as a billing method, it says
"We can't complete your request now"
Jan 28, 2021 06:21:45 PM by Joanne P
Hi Nirankush,
I've escalated your request to our team. One of our team members will reach out and assist you directly via a support ticket.
Jan 28, 2021 06:29:31 PM by Ashish D
Jul 8, 2018 07:41:53 AM by Joe I
Hi. I updated my membership to Plus and even got a response from Upwork that the money has been received. But my Membership still reads Basic.
Jul 16, 2018 05:41:02 PM by Ryan C
Hello Joe,
I just checked your account and I can see that your membership plan is now upgraded. If you have more concerns, feel free to post them here. Thank you!
Oct 11, 2019 07:59:10 AM by Deborah P
How long does it take to upgrade? I submitted my info, and it's still showing that I have a free membership.
Oct 11, 2019 08:55:38 AM by Bojan S
Hi Deborah,
I checked this for you and looks like you didn't initiate the activation of Plus plan on your account. Please, go to Membership & Connects / Membership plans / Upgrade to Plus and on the bottom of the page ''Review Upgrade'' click on the ''Activate Freelancer Plus''.
Additionally, please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.
If the issue persists after this please let us know and our team will assist you further.
Thank you!
Oct 11, 2019 09:01:26 AM by Deborah P
Thank you! I think it just took some time to be updated in the system. I made it. Have a great day!
Jan 28, 2021 11:02:34 PM Edited Jan 28, 2021 11:30:28 PM by Aleksandar D
Its really not working - getting error "Your payment could not be processed. Please choose an alternate payment method or retry again later." i have added mastercard again and again, my card is verified with 0 payment also but still not working and showing the same message.
**Edited for Community Guidelines**
Jan 28, 2021 11:53:54 PM by Aleksandar D
Hi Yogesh,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further with upgrading your membership.
Thank you.
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