Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Aug 31, 2021 01:26:52 AM by Genesis T
Sep 15, 2021 01:53:22 AM by Sardar Ahmed Y
Hi Goran,
I am unable to input my Debit VIsa card to yhe billing method on Upwork. Can you please my request forward.
It say "We are unable to authorize your card. Please add another billing method or contact your issuing bank."
Best,
Sardar Ahmed Yar
Sep 15, 2021 02:44:40 AM by Aleksandar D
Hi Sardar,
I checked and it looks like the charge is being declined. I suggest that you check with your bank for more information on why that is happening. They should be able to help you out with that! In the meantime, you can check this help article for more information on acceptable billing methods.
Thank you.
Sep 5, 2021 12:56:21 PM by Emmanuel O
Added my MasterCard to my billing method and it says charge failed
Sep 5, 2021 03:39:46 PM by Pradeep H
Hi Emmanuel,
Thank you for your message. I am sorry to hear about the declined transaction. I see that your transaction was declined due to insufficient funds or over credit limit charge. Kindly contact your bank to confirm funds or limit on your card. You can also try again using a different card.
Thank you.
Pradeep
Sep 15, 2021 06:55:02 AM by Aleksandar D
Hi Ashish,
I checked and it looks like the charge is being declined. I suggest that you check with your bank for more information on why that is happening. They should be able to help you out with that! Regarding PayPal, I suggest retrying the transaction using an alternative payment method from your PayPal wallet. In the meantime, you can check this help article for more information on acceptable billing methods.
Thank you.
Sep 15, 2021 08:54:06 AM by Ashish C
Sep 15, 2021 10:41:24 AM by Shahinoor R
I have a Visa card but Unfortunatly I have no passport. How can i buy connect. Already my connect run out. please advise me.
thank you
Sep 24, 2021 12:33:16 AM by Sonia F
Sep 24, 2021 01:21:57 AM by Goran V
Hi Sonia,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing Connects. Thank you.
Jul 4, 2021 02:17:36 AM by Muhammad Q
Jul 4, 2021 02:34:12 AM by Ashraf K
Debit Cards fail most of the time on upwork. Please use a credit card and payment should go through!
Oct 1, 2021 05:26:06 AM by Aleksandar D
Hi Usman,
I checked and it looks like the charge is being declined. I suggest that you check with your bank for more information on why that is happening. They should be able to help you out with that! In the meantime, you can check this help article for more information on acceptable billing methods.
Thank you.
Oct 1, 2021 07:07:42 AM by Ashish D
Aug 29, 2021 05:07:51 AM by Abiaz A
Hi,
I am low on connects so I am using my own debit card to purchase 20 connects which is like $3.But, there is an error message which says
"Your payment could not be processed. Please choose an alternate payment method or retry again later."
I can't seem to understand the reason behind it.I am using my own debit card with my name on it, on top of that I have more than sufficent fund so low balance cannot be an issue. Can anyone help me with this??
Aug 29, 2021 09:08:21 AM by Nikola S
Hi Abiaz,
We will look into this further and will get back to you once we have more information.
Thank you,
Aug 29, 2021 04:06:57 PM by Luiggi R
Hi Abiaz,
Thank you for your patience. One of our agents will reach out to you via a support ticket to further assist you.
Thank you.
Sep 19, 2021 08:10:06 AM by Ashish D
Oct 5, 2021 06:35:42 PM by Ashish D
Oct 6, 2021 02:17:11 AM by Azam K
Hi!
Not able to buy connect talked to my Bank it says international payments are active on the card ask Upwork to do the necesarry corrections
Thanks
Azam
Oct 6, 2021 02:19:57 AM by Martina P
Azam K wrote:Hi!
Not able to buy connect talked to my Bank it says international payments are active on the card ask Upwork to do the necesarry corrections
Thanks
Azam
Not related to your question, but you need to change all the "we" to "I", otherwise it sounds as if you are representing a group of people.
Oct 6, 2021 02:20:01 AM by Goran V
Hi Azam,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing connects. Thank you.
Oct 11, 2021 08:57:40 PM by Kamaljit S
I am getting this error while adding my billing method
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."
Please Help!!!
Oct 11, 2021 10:57:55 PM by Joanne P
Hi Kamaljit,
I checked and it looks like the transaction was declined by your issuing bank. You might want to reach out to them directly so that they can check the specific decline error. You may also consider using a different billing method.
Oct 11, 2021 11:08:25 PM by Ashish D
Oct 16, 2021 01:59:01 AM by Ruheza S
I am not able to buy connects, I am getting this message "Your payment could not be processed. Please choose an alternate payment method or retry again later." Tried to to buy direct from my VISA card but still the same error
Oct 16, 2021 03:50:15 AM by Nikola S
Hi Ruheza,
In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. You can also check the options available to you and learn more about acceptable billing methods here.
Oct 16, 2021 04:16:42 AM by Ashish D
Oct 16, 2021 02:31:10 AM by Rajesh K
Hello,
I want to buy connects. I have added my debit card details on Upwork successfully. Now, I am tring to buy connects. After completing all the steps for "buy connects" process , I am landing on the the same page "buy connects" without getting connects. I have tried multiple times but could not get connects. Could anyone help me to rectify this problem?
Thank You.
Oct 16, 2021 04:16:44 AM by Ashish D
Oct 17, 2021 10:49:49 AM by Faik D
Oct 17, 2021 12:20:42 PM by Luiggi R
Hi Faik and Adeeb,
When buying Connects, if you have sufficient funds on your Upwork balance, the charge will be applied to your Upwork balance. If not, the full amount will be charged to your primary billing method. You can check out this help article for more information.
Oct 17, 2021 04:33:42 PM by Ashish D
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