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Your payment could not be processed. Please choose an alternate payment method or retry again later

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1851 of 2,818

Hi Tanveer,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method and purchasing connects. 

 

Thank you for reaching out to us.


~ Bojan
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Active Member
Zafrullah L Member Since: Apr 29, 2017
1852 of 2,818

Hi Bojan,

 

I have a similar issue. I have been trying to buy connect for some days now but I keep getting this message "Your payment could not be processed. Please choose an alternate payment method or retry again later. I am sure the issue is not from my bank. In fact, I tried another card and but I got the same message.

Please help me. I really need to buy connect.

 

Thank you

 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1853 of 2,818

Hi Zafrullah,

 

Our team will reach out to you as well and will assist you further with purchasing connects. Thank you.


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Active Member
Uzma A Member Since: May 28, 2020
1854 of 2,818

I have added my debit card billing method but the payment was declined.. How can i buy connects?I have already discussed each and everything with my bank but the problem still persists

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Active Member
Ashish D Member Since: Nov 12, 2019
1855 of 2,818
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
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Active Member
Ashish S Member Since: May 28, 2020
1856 of 2,818

Why can't I buy Connect (payment method issue)

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Active Member
Quinton A Member Since: May 27, 2020
1857 of 2,818

Your payment method was expired.

You should reconnect valid payment method with your account.

 

 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1858 of 2,818

Hi Ashish and Uzma,

 

Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your concerns. 


~ Bojan
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Active Member
Japhia Jireh D Member Since: Oct 16, 2019
1859 of 2,818

Hi, I was unable to buy connects on upwork. This statement appears:

Please help. Thanks

connects issue.png

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1860 of 2,818

Hi Japhia,

 

Please check with your bank if your account/card is enabled for international charges. In the meantime, you can also try adding another Billing Method. Thank you.


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