Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
May 9, 2020 11:56:27 PM by Mustafa M
I tried to buy connects and thus gonna add billling method.
In "Add a billing method" page, it says "Sorry, a critical component of this page failed to load. Please reload the page." when I click "Credit or Debit Card". So I linked paypal.
After that, I tried to by connects. Then it says "Charge failed". In my paypal, there are money enough.
My questions:
- Why can I add credit or debit card?
- Why does it say "Charge failed" when I deposit money on paypal?
May 10, 2020 01:50:46 AM by Aleksandar D
Hi Mustafa,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
May 10, 2020 07:46:53 PM by Carlos L
Hi! I've associated my bank account with paypal, I've money in my bank account, I want to buy connects but I can't in that way, is that alright?
May 10, 2020 07:52:07 PM by Ramesh Kumar K
You can purchase connects through credit / debit card, your Upwork balance, or through Paypal.
But Paypal option varies between users / countries. Please check with the support team.
https://www.upwork.com/ab/payments/deposit-methods
Here you can able to see the available options to purchase the connects.
May 10, 2020 08:15:29 PM by Carlos L
Thanks Ramesh! I mean I've no money on paypal, my bank account, with money, is associated with paypal to make the backup, hope you understand. I could do that way in the past with credit card but now is empty. I've my debit card also but is not accepted on Upwork. This is like a nightmare without connects I will no have even hope.
May 10, 2020 09:03:25 PM by Aleksandar D
Hi Carlos,
I shared your concern with the rest of our team and one of our agents already reached out to you directly via a support ticket to assist you further.
Thank you.
May 11, 2020 05:53:30 AM by Mohsin R
Hi upwokr team,
hope you are doing well. i have added my billing method using master card. i am unable to buy connects. its showing error. Payment was declined.
kinldy help me.
May 11, 2020 06:12:41 AM by Goran V
Hi Mohsin,
Could you please confirm with your bank if your account is enabled for international charges? You can also try adding another Billing Method to purchase connects. Thank you.
May 13, 2020 04:24:20 AM by Mohsin R
Hi Goran V,
Yes i have confirmed by my banck. its enabled for international transcation. but i have faced same issue.
May 13, 2020 04:49:16 AM by Goran V
Hi Mohsin,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
May 11, 2020 09:12:13 AM by Mohsin R
Hi,
Your are doing well.
i have getting that issue while buying connects "Your payment could not be processed.". i am using mastercard.
May 11, 2020 06:35:38 PM by Ashish D
May 11, 2020 06:48:50 AM by Ronald S
Hello,
When I try to add credit card as a billing mehtod, I'm getting the error -
May 11, 2020 07:40:57 AM by Bojan S
Hi Ronald,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
May 11, 2020 10:32:49 PM by Neha P
I am unable to buy connects. It shows payment was declined.
How to solve this issue?
May 11, 2020 11:03:57 PM by Aleksandar D
Hi Neha,
Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
May 12, 2020 02:11:38 AM by Ashish D
May 13, 2020 06:43:08 AM by Aqueel B
Hi Neha
I was also facing this problem could you please login in incognito tab then buy connects it should work.
Thanks
May 12, 2020 12:28:29 PM by Aqueel B
Whenever i buy connects after adding the primary billing method using bedt card.it occur error and the message is "Your payment could not be processed. Please choose an alternate payment method or retry again later" let you know that i have been waiting for 5 days to verify my billing method on upwork but the message is same.Could you please look at it.Thanks
May 12, 2020 01:20:23 PM by Bojan S
Hi Aqueel,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
May 12, 2020 05:47:38 PM by Ashish D
May 12, 2020 11:23:37 PM by Arbab K
Hi
I linked my verified PayPal account to my Upwork freelance profile, but whenever I try to make a purchase i.e Buy connects it shows a 'Charge Failed' Error. I've tried everything including profile verification but it's still not fixing up. Kindly help
May 13, 2020 12:03:35 AM by Goran V
Hi Arbab,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
May 13, 2020 12:26:52 AM by ZOHAIB H
Hello there,
May 13, 2020 12:36:14 AM by Goran V
Hi Zohaib,
Could you please check with your bank if your account is enabled for international charges? You can also try adding another Billing Method to purchase connects. Thank you.
May 13, 2020 12:43:00 AM by ZOHAIB H
Hi Goran,
Yes I have checked with my bank and everything is fine there. Please do it urgently. Thank you.
May 13, 2020 01:00:04 AM by Goran V
Thank you for the confirmation, Zohaib,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
May 13, 2020 06:33:00 AM by Hamza Z
My card isn't working on upwork i have used it on other sites it works fine but here upowrk deducts 1 dollor and refunds it within seconds but it doesn't accepts the card when i am paying for membership.
May 13, 2020 07:47:38 AM by Ashish D
May 14, 2020 07:40:41 AM by Mohammad F
Your payment could not be processed. Please choose an alternate payment method or retry again later... I am facing this issue... Please Help
May 14, 2020 07:53:24 AM by Bojan S
Hi Mohammad,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
May 14, 2020 07:57:33 AM by Mohammad F
I am sorry to say this i have already tried all these.. it does't work.. Please check and resolve the issue i want to purchase connects... Thanks
May 14, 2020 09:07:04 AM by Bojan S
Hi Mohammad,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you for reaching out to us.
May 14, 2020 08:45:36 AM by Aliaksei K
Nice to meet you! My name is Aliaksei from Minsk, Belarus. I tried to add a credit card to my account in order to purchase the connections, but there is an error that can't be solved by myself, so I am writing to you to solve it.
Please reply to me so that I can elaborate on what issue there is in it. Thanks.
May 14, 2020 10:13:23 AM by Bojan S
Hi Aliaksei,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
May 15, 2020 12:15:01 AM Edited May 15, 2020 12:35:36 AM by ZOHAIB H
Hello there, When I add my credit card to buy connects and click on Buy connects button there comes an error "Payment Delined". I have checked with my bank and everything is fine on their end. I also tried using Payoneer card but still nothing happens. Please help me.
May 15, 2020 12:34:32 AM by Goran V
Hi Zohaib,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
May 15, 2020 06:33:39 AM by Ahmed S
Hi,
I have a problem upgrading to freelancer plus. I've tried both PayPal and credit card.
P.S. my account is going through ID verification
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