Your payment could not be processed. Please choose an alternate payment method or retry again later

[samiemalick]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[AndreaG]

Hi Ali,

Someone from our team will reach out to you via support ticket in order to assist you with the verification.

You can check out this help article for information on the available Billing Methods for buying connects.

Thanks!

[abhijitmahanta]

All ok while putting the otp for transaction showing error500( A).

[BojanS]

Hi Abhijit,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists.

[wahababdul39]

Why I can't buy connects? I've added my debit card details in the payment method but everytime I try to buy connects, it says your payment method isn't verified.

[BojanS]

Hi Abdul,

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline. Meantime, you can add an alternative billing method in your account payment options.

[akhil_k_p]

I am not able to buy connects on upwork. Is it a problem with my bank or upwork? It shows "this request cant be processed now"

[paramjeetsingh41]

I want to buy more connects but I can't

[AleksandarD]

Hi Paramjeet, Akhilesh, and Akhil,

Paramjeet, and Akhil, please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

Akhilesh, one of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[saini-akhilesh]

Thanks for your response. I will be waiting.

[81a9ae45]

Hello Upwork,
I just purchased connects and transaction is successful but can't received the connect.kindly resolve my issue ASAP.
Thanks

**Edited for Community Guidelines**

[AleksandarD]

Hi Samiullah,

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[abeehah]

I am a successful freelancer on other websites. I'm new to Upwork and have used up my free connects. I wanted to purchase more connrcts but there's an issue. My debit card is not acceptable on upwork. It's from a local bank in Pakistan. Also, we don't have PayPal in Pakistan.
Is there another way to purchase connects? Can I attach my bank to upwork?
If the above is not possible, can I get free connrcts from Upwork to apply on a few job proposals? I'm an experienced freelancer so I'm quite confident that I'll land a client.

[JoanneP]

Hi Umme Abeeha,

This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.

[adi-2606]

hello ma'am

I'm not able to add a credit card to my billing method 

(the card belongs to my dad)

[BojanS]

Hi Adnan,

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

[adi-2606]

Hello,

Thank you for your quick response and support

the problem still persists,

i'm using an international credit card which belongs to my dad 

i request you to please help me out with this

**Edited for Community Guidelines**

[AleksandarD]

Hi Adnan,

Please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly. Feel free to check the options available to you and learn more about acceptable billing methods.

Thank you.

[836c3871]

I tried to add my Father's MasterCard in Billing methods to buy Membership /Connects but its showing unable to authorize your card. How can I resolve this issue? Thank you

[AndreaG]

Hi Asaduzzaman,

It looks like the charge on the credit card keeps getting declined. Please contact the card-issuing bank for more information about the specific charge decline.

Thanks!

[836c3871]

It's a Payoneer Prepaid MasterCard. The card is loaded and all ok

[JoanneP]

Hi Asaduzzaman,

When we checked, the transaction has been declined. This is why Andrea referred you to check with the issuing bank to have this checked. There are other options you can use to purchase connects or upgrade your membership. To learn more about the billing method available, please check this help article. 

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[atm-softtek]

I cannot purchase connects using my existing debit card of Upwork. However, last 3 months I used to buy connects using that card only. Please help!

[AleksandarD]

Hi Atul,

One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.

[atm-softtek]

Yes, Please. 
It's really urgent for me!
While buying connects my Debit Card is asking for OTP and after entering OTP, it's showing "We can't complete your request now".
Also, there is a Trace ID is showing. I am attaching Screenshots regarding this!

**Edited for Community Guidelines**

[AleksandarD]

Hi Atul,

Our team already reached out to you via this support ticket and will continue assisting you there.

Thank you.

[atm-softtek]

Thank you so much for the help!

[mazhar_nasir]

I'm not able to add my payment method of the master card. When I click on the add billing method it shows an error that I have attached below.

I tried different browsers too by clearing the cache and cookies.

**Edited for Community Guidelines**

[AleksandarD]

Hi Mazhar,

I shared your issue with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[vijeshviju]

I have a verified paypal account, which is linked to my upwork account. I can see in my paypal account the billing agreement with upwork  Still when Upwork tried to charge it says on the upwork page "charge failed". In paypal I can't even see that any attempt was made. How can I get more information what is wrong? 

[JoanneP]

Hi Vijesh,

I have checked your account and see that the transaction was declined by PayPal. Could you please retry the transaction using an alternative payment method from your PayPal wallet?

[sanyamdoshi]

The same issue I tried every payment method but when use the mobile browser shows the same error 500a error and while using on the laptop it shows choose another alternative method even used different card methods something wrong with it.

[NikolaS]

Hi Sanyam,

One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects. You can access your tickets on this page. 

[bhavik_bhalodia]

Hi Valeria,

I am not able to add a new billing method. Due to this, I am unable to buy connects. Can you please look into it? Let me know for further information.

Thanks,

Bhavik

[AleksandarD]

Hi Bhavik,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[tofayelahmed88]

Hi There,

I am a new freelancer in Upwork and have completed my profile 100%.
I have set up my Payoneer Mastercard as a billing method.

I have tried to purchase new connects using my Payoneer Mastercard ending 0888. But Upwork System does not allow me to purchase new connects using the Payoneer Mastercard.

Please proceed with my request and allow me to purchase new connects through my Payoneer Mastercard.

Otherwise, Either give me enough suggestions that help me to purchase more connects or let me know the Upwork policy for billing methods.

Best Regards,
Tofayel

[filip_knezevic]

I use my own bank account to pay for connects. You can connect your bank account to your Upwork profile.

On the other side, when I was using Payoneer, I had issues with using their card for payments.

They issue was probably somewhere on my end, as I didn't really look into it.

I just didn't care enough to work on solving my issue with them, as I was like 137th guy in the line for their awesome customer support.  

[BojanS]

Hi Tofayel,

It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Meantime, you can add an alternative billing method in your account payment options.

[tofayelahmed88]

Hi There,

I am a new freelancer in Upwork and have completed my profile 100%.

I have set up my Payoneer Mastercard as a billing method.

I have tried to purchase new connects using my Payoneer Mastercard ending 0888. But Upwork System does not allow me to purchase new connects using the Payoneer Mastercard.

Please proceed with my request and allow me to purchase new connects through my Payoneer Mastercard.

Otherwise, Either give me enough suggestions that help me to purchase more connects or let me know the Upwork policy for billing methods.

Best Regards,
Tofayel