Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Your payment could not be processed. Please choose an alternate payment method or retry again later

Highlighted
Active Member
Aliaksandra K Member Since: Apr 20, 2020
1541 of 2,373

I have problems with buying connects
when I enter all the data on my card and click the buy button, a blank page appears and nothing happens. What could be the problem?

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1542 of 2,373

Hi Aliaksandra,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with  purchasing connects. Thank you.


Untitled
Highlighted
Active Member
Ashish D Member Since: Nov 12, 2019
1543 of 2,373
Dear friend,
1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Highlighted
Active Member
Charu J Member Since: Apr 20, 2020
1544 of 2,373

I'm new to upwork, try to upgrade to plus accounts, but it decline. I already added Paypal accounts and payment method in it but its still decline with the below image.

 

Your payment could not be processed. Please choose an alternate payment method or retry again later.

 

and while choosing an alternative method it shows.

**Edited for Community Guidelines**

 

Can anybody let me know how to fix it!!!

 

Thanks 

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1545 of 2,373

Hi Charu,

 

Our team will reach out to you via ticket as well and assist you further with upgrading to our Plus plan. Thank you.


Untitled
Highlighted
Active Member
Charu J Member Since: Apr 20, 2020
1546 of 2,373

Hi there,

 

Thanks for reaching me and solved the issue, but could you tell me why I can't able to use my credit card while purchasing connects. I got this error. 

 

Why I can't use my debit or credit card. I have seen this error for more than 2 weeks. Let me know how to solve it.

 

Review New Membership Plan.png

 

 

 

 

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1547 of 2,373

Hi Charu,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method. 

 

Thank you for reaching out to us. 


~ Bojan
Untitled
Highlighted
Active Member
Ashish D Member Since: Nov 12, 2019
1548 of 2,373
Dear friend,

Please make sure that the card you are using is suitable for international
payments.

Some of the debit cards are not compatible with international payments.

You can get more details from the card issuing bank.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Highlighted
Active Member
Danial S Member Since: Oct 16, 2016
1549 of 2,373

I have tried to buy connects from my debit visa card. But upwork is not accepting that payment method. Kindly help me out to purchase connects. I'm from Pakistan. Let me know what's the way to buy connects. 
Thanks in advance. 

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1550 of 2,373

Hi Danial,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method for purchasing connects. 

 

Thank you for reaching out to us. 


~ Bojan
Untitled
TOP KUDOED MEMBERS