Aug 10, 2020 11:08:20 AM by Saad A
Hi, Actually i am stuck at authentication code, while going to my settings. in the start I have created account and chosen authenticator app code for verification. So my smart phone has some issues thatswhy i have to delete all my apps. now i am stuck and i cannot enter in to my account setting because it asks for authenticator code. can you please reset so that i can choose my sms verifcation for future security. thanks
Aug 10, 2020 11:52:26 AM by Bojan S
Thank you for reaching out to us, Saad.
One of our team members will reach out to you directly via email to assist you with your concern.
Aug 14, 2020 06:48:36 AM by sunaram p
Facing the same issue right now. I have submitted a support request.
By the way, I think you really should give an option to send the authentication code to the registered number when it's not possible to get them from an authentication app. Although, it defeats the purpose of actually securing the 2FA, but since you still have authentication option through text messages anyway, it should be an option.
Aug 14, 2020 07:08:33 AM by Aleksandar D
Hi Sunaram,
I already followed up with the team handling your case and you can expect an update on your open ticket very soon.
Thank you.
Nov 30, 2020 07:12:36 AM by Rehan A
facing the same issue, lost my phone with authenticator app and now can't login.
Dec 21, 2020 12:22:06 PM by Hamza S
Hi,
I no longer have my old phone since it stopped working after I dropped it in water. I have a new phone now. Due to this, I no longer have my authenticator app. This is causing a lot of problems. In order to remove or update my authenticator app in my profile settings, I need the code from the previous one. I do not have this. I have access to my email, my phone & remember the answer to my security question. What do I need to do to get rid of the authenticator app problem??
Hamza
Dec 21, 2020 01:49:26 PM Edited Dec 21, 2020 01:50:57 PM by Andrea G
Hi Hamza,
It looks like you were able to submit a support ticket with our team regarding your authenticator. Please allow some time for them to review and they will assist you further.
Thanks!
Jan 2, 2021 09:15:48 AM by Ayush J
Jan 2, 2021 09:43:06 AM by Aleksandar D
Hi Ayush,
One of our team members will reach out to you directly via email to assist you further.
Thank you.
Feb 9, 2021 02:47:00 AM by Goran V
Hi Wasif,
Could you please share more details about the problem you`re experiencing so that I can assist you further? Thank you.
Jan 27, 2021 06:53:05 AM by Parthapratim S
Jan 27, 2021 07:13:46 AM by Bojan S
Thank you for reaching out to us, Parthapratim.
One of our team members will reach out to you directly to assist you with your request.
Jan 30, 2021 01:39:48 AM by Dotti C
I have the SAME problem. I no longer have the authenticator App on my phone and now I cannot login to Upwork.
Aug 18, 2020 09:33:53 PM by Kevin O
I set up a new device and reset my older device. Unfortunately, now I can't get code anymore from the authenticator app which is my recommended security option. Yet I also can't change anything on account settings because it requires the authenticator code, it also doesn't provide alternative means to get the code whether email or through phone number. I stuck and really can't do anything on account settings, kindly assist!
Aug 18, 2020 11:28:53 PM by Joanne P
Hi Kevin,
I checked, and it looks like you have already submitted a support ticket regarding your concern with your authenticator. One of our agents will update your ticket, providing further assistance. Thanks!
Aug 15, 2020 07:30:26 AM by Ma Cherry Lynne D
Hi can you help me too about it?.My sister accidentally uninstalled the authenticator app and when I installed it again I've always got a problem in terms of authentication. Please help me.
Aug 15, 2020 11:16:56 AM by Aleksandar D
Hi Ma Cherry,
I shared your problem with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Dec 5, 2020 08:48:29 AM by Vilmos B
Hi all, I also have a same issue, I have lost my phone and have not backup my authentification code so I am not able to withdraw my payments. Can someone help me with this?
Dec 5, 2020 01:16:13 PM Edited Dec 5, 2020 01:16:41 PM by Aleksandar D
Hi Vilmos,
I shared your concern with the rest of our team and one of our agents already reached out to you directly via email to assist you further.
Thank you.
Oct 19, 2020 06:54:05 AM by Goran V
Hi Imran,
Our team will reach out to you via ticket as well and will assist you further. Thank you.
Oct 20, 2020 09:11:35 PM by Katrina Marie S
Oct 20, 2020 10:57:14 PM by Joanne P
Hi Katrina Marie,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Oct 24, 2020 03:58:42 AM Edited Oct 24, 2020 06:47:50 AM by Nikola S
Hi,
I am having the same issue with authenticator code. Kindly help me with this issue.
Thank you.
Oct 25, 2020 11:56:09 PM by Aleksandar D
Hi Anas,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Dec 7, 2020 02:28:23 AM by Thomas C
Hello,
I'm facing the same issue, I deleted google authentificator app on my phone and now I'm stuck, can you help me please.
Thank you.
Dec 7, 2020 02:31:09 AM by Aleksandar D
Hi Thomas,
We'll have one of our agents reach out to you directly via email to assist you further with this.
Thank you.
Oct 19, 2020 06:56:10 AM by Imran A
Great Answer!
I am staisfied with you.
Now in these days, I am facing difficluties with this application. I deleted all my apps. But now I cann't reach upwork setting.
Nov 1, 2020 02:41:57 AM by Sabahuddin B
Hi, Actually i am stuck at authentication code, while going to my settings. in the start I have created account and chosen authenticator app code for verification. So my smart phone has some issues thatswhy i have to delete all my apps. now i am stuck and i cannot enter in to my account setting because it asks for authenticator code. can you please reset so that i can choose my sms verifcation for future security. thanks
Nov 24, 2020 07:19:00 AM by Keanu Nick P
I am currently having an issue with my authentication code. I reseted my phone yesterday and I am having a problem to authenticate my account. Does anyone of you can help me??
Nov 24, 2020 08:24:47 AM by Andrea G
Hi Keanu Nick,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Dec 15, 2020 09:16:25 AM by Russell G
Hello,
I had to take a brief hiatus and upon logging back in and attempting to go to my profile I am asked for a confirmation code from an authenticator. I don't remember setting up an authenticator for this site.
Is there a way to send a confirmation by SMS instead so I can then setup the authenticator for future use?
Thank you,
Russell
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