automatically payment freelancer plus

[7046a15c]

Today, the payment for the extension of freelancer plus was automatically completed, but I did not want and did not expect this.Is it possible to cancel the payment somehow and return the money?

[deardipu]

To Tania

To avoid this issue happening in next month again, you need to turn off your freelancer plus profile into basic profile.

[7046a15c]

I've already dealt with the next month. But is it possible to cancel this month somehow?

[g_vasilevski]

Hi Tania,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your membership plan. Thank you.

[7046a15c]

Thanks

[7046a15c]

The connections have been removed, but after what time will I see a refund?

[AndreaG · Accepted solution]

Hi Tania,

Please refer to your support ticket with our team for more information. They've advised there that the returned payment for the Freelancer Plus plan will reflect in your Transaction History within 24 to 48 hours.