Jul 27, 2020 01:39:51 PM by Ali N
i can't add billing method for my account i'm using a MasterCard and i always get this error ''We are unable to authorize your card. Please add another billing method or contact your issuing ban''i have already made contact with my bank and they said everything is fine on there end kindly please help.
Jul 27, 2020 02:26:05 PM by Bojan S
Hi Ali,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. Let us know if the issue persists.
Jul 27, 2020 03:14:50 PM by Ali N
Jul 27, 2020 04:23:39 PM by Aleksandar D
Hi Ali,
Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 10, 2020 12:54:05 PM by Muhammad Zunaib I
Hello,
Can you assist me aswell. I have the same exact problem with my mastercard.
Nov 10, 2020 01:19:29 PM Edited Nov 10, 2020 01:20:58 PM by Muhammad Zunaib I
Hi,
I recently got the urge to start freelacing. I logged in and setup everything. Thw only thing that remains is i need a plus account but i can't add billing method.
It always says
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."
What do i do about this, i've tried different browsers, Mobile Application, cleared cookies and cache too.
Still no success.
Nov 10, 2020 02:30:58 PM by Bojan S
Hi Zunaib,
I'm sorry to hear about the trouble this caused. Could you please try adding your billing method first? Use this link to see the options available to you and add one of those.
Afterwards, you should be able to upgrade by following the instructions shared in this help article.
Feel free to reach back to us if you need any further assistance.
Thank you!
Nov 10, 2020 02:33:56 PM by Muhammad Zunaib I
I have tried several times to add billing method, the error i've mentioned is what i get every time.
Nov 10, 2020 02:57:07 PM by Bojan S
Hi Muhammad Zunaib,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method and upgrading the membership plan.
Thank you for your patience.
Nov 11, 2020 12:57:32 AM Edited Nov 11, 2020 02:36:56 AM by Aleksandar D
Hi, The support ticket auto closed without solving my problem.
The ticket suggested some things. I did those and no luck.
The error was
**Edited for Community Guidelines**
Now after trying several times as suggested, the error is
**Edited for Community Guidelines**
P.S: Screenshots Attached
**Edited for Community Guidelines**
Nov 11, 2020 03:07:29 AM Edited Nov 11, 2020 03:13:29 AM by Aleksandar D
Hi Muhammad,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 11, 2020 09:03:41 AM by Muhammad Zunaib I
Hi,
Image attached.
Nov 11, 2020 09:23:06 AM by Bojan S
Hi Muhammad Zunaib,
Please know that users are not allowed to have more than one account regardless if the old account is closed. Our team already reached out to you regarding this concern via the email related to your previous account. Please follow up on that email or reach back to us so that we can assist you accordingly.
Thank you!
Nov 11, 2020 09:25:47 AM by Muhammad Zunaib I
In this account i can atleast add a billing method.
The other account could not do this even.
About the payment process i found a forum that you guys dont store CVV2 and my bank reuqires that at every transaction so might have to change the bank i think.
Nov 25, 2021 12:15:24 PM by Saqib K
Nov 25, 2021 01:38:35 PM by Bojan S
Thank you for reaching out to us, Saqib
One of our team members will reach out to you directly via a support ticket to assist you with your request.
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