Issue with Agency Memberships

[AndreaG]

Some users are experiencing issues with upgrading their Agency membership. 

Error: 

"Failed to load the current subscription details. Please try again. If the issue persists, please contact Customer Support."

Our team is aware of this issue and working on resolving it as soon as possible.

Edited to update information. 

I would like to let you know that this issue is now resolved. Please let us know if the issue persists on your end and we will be happy to assist you further. 

[f421dd84]

I have the same issue. I want to upgrade my agency to Agency Plus and bring my team onto the platform. I completed all the necessary setups, but when I go to the Membership & Connects tab, I keep getting an error message that says:

"Failed to load the current subscription details. Please try again. If the issue persists, please contact Customer Support."

I reached out to Customer Support as the message suggested, but unfortunately, I haven't received any response. It's frustrating. Maybe here I can find some help.

[8d6c1985]

I am having the same issue "Failed to load the current subscription details. Please try again. If the issue persists, please contact Customer Support", when accessing Membership & Connects page. I want to upgrade my agency to Agency Plus.

[muthoni_muchira]

I'm currently going through the same issue on my agency profile.

[muthoni_muchira]

Anyone to help?? I'm still having the same issue

[7b79b444]

I'm still having this problem. How to solve it?

[ahsanshafqat]

this isssue is not resolve i am still getting this error.

[smitabhamre]

Hi there, I have the same issue.

Failed to load the current subscription details. Please try again. If the issue persists, please contact Customer Support.

[unbeatablepankaj]

Hi

I have the same issue, Failed to load the current subscription details. Please try again. If the issue persists, please contact Customer Support. Please help.

[734cf66f]

I am facing the same issue for my agency. Please help

[734cf66f]

Facing the same issue for my agency. Please help