Dec 26, 2017 12:14:21 PM by Jo M
I have been struggling with this Profile for 2 weeks! I entered my landline office phone number, and completed my Profile. Got to the verifying phone number part and instructions said they would only TEXT to my phone number. Can't text to a landline! I tried every which way to change my phone number to my cell, but directions lead nowhere but to a vicious circle. HELP! I'm trapped in this bloody circle and can't get out, can't add a phone number, can't change a phone number! I can't even cancel my account and start over! Directions say to go to "Accounts" menu, then "Settings", then "Contact Info". The only Account is for my profile. There is then no "Settings", and no "Contact Info" to go to.
Are there any actual humans out there that can help me?
Dec 26, 2017 01:29:48 PM by Nina K
Hi Jo,
Sorry to hear you are having difficulty with the phone verification process. A member of the team will be reaching out to you directly to assist you.
Jul 20, 2019 02:58:05 PM Edited Jul 20, 2019 04:19:43 PM by Joanne P
i have same issue i want to add my phone number but unfonutley it says that your nuber used for another accoutn. can you help please
my phone**Edited for Community Guidelines**
Thanks
Kamal **Edited for Community Guidelines**
Sep 1, 2020 01:23:33 PM by Queency V
Sep 1, 2020 02:45:42 PM by Andrea G
Hi Queency,
Someone from our team will reach out to you via support ticket to assist you further.
Thanks!
Dec 26, 2017 01:33:20 PM by Melissa T
Jul 20, 2019 04:39:12 PM by Joanne P
Hi Kamal,
One of our team members will reach out to you directly via support ticket and assist you in verifying your phone number. Thank you.
Jan 2, 2020 07:30:06 PM by Michael K
I can't edit my phone number so that I can provide a number that can receive a text. Based on forums this an issue creating frustration. May I edit my phone number in the sign-up phase. Thanks Mike Kenny
Jan 2, 2020 08:43:54 PM by Avery O
Hi Michael,
Could you please check if you are still unable to edit your phone number in the registration process?
Jan 3, 2020 11:14:35 PM by Michael K
The create a profile hasn't changed. All efforts loop back to submitting 5 digit code to verify the phone number. No option to edit the phone number.
Jan 4, 2020 12:11:05 AM by Michael K
Is there a way to close the account and start over? I am at the sign-up stage before phone verification and can't seem to go into setting to close the account and I can't move forward with the registration process as well.
I see in the string others have spent a couple of weeks trying to verify the phone number. I would like to finish the sign-up process as quickly as possible and use your well-regarded service. I respectfully request we delete this account and I allow me to start a new profile.
Thanks.
Jan 4, 2020 12:12:45 AM by Aleksandar D
Hi Michael,
Please know that users whose accounts were closed are not allowed to create new accounts to comply with the Upwork Terms of Service.
Thank you.
Jan 4, 2020 12:11:40 AM Edited Jan 10, 2020 11:15:49 AM by Aleksandar D
Hi Michael,
Thanks for reaching out to us. I checked and it seems that one of our team members already reached out to you directly via a support ticket to assist you further. Kindly follow up on your open ticket so that our team can assist you further.
Thank you.
Feb 18, 2020 09:22:45 AM by Cindy H
Hello, I am having the same issue discusses in this thread. I am currently in the "create your profile" page and am being asked to verify my cellphone. I have accidently entered an incorrect cellphone and although at this page it is allowing me to enter a new phone number, i keep getting an error message that says "you failed to provide verification for this phone number. please provide a different number". Can you please assist?
Feb 18, 2020 10:14:11 AM by Bojan S
Hi Cindy,
We'll have one of our agents reach out to you directly to assist you with this concern.
Thank you for reaching out to us.
Apr 18, 2020 12:32:08 PM by Ba M
i am trying to register my account, but i can not change phone number during registeration proccess
Apr 18, 2020 04:30:05 PM by Joanne P
Hi Ba,
I checked your account, and I saw that you already have an open ticket regarding this concern. One of our team members has already updated your ticket requested for more information. Please reply to the ticket so that the agent can assist you further. Thank you!
May 26, 2020 04:46:01 PM by Praveen P
Hi, i have same issue. I had verified my number with a different freelancer account,when i was not aware that same client account can be used for creating freelancer account. Now i am not able to register my number on the freelancer account, even after removing the number from other account. (i will close the other account once i setup this freelancer account). The error i get is the number is used by other account, provide different number.
May 26, 2020 07:04:56 PM by Joanne P
Hi Praveen,
I checked your account, and it looks like you have already chatted with our team regarding your concern with your phone number verification. If you have other questions or concerns, please feel free to reach out. We're here to help. Thank you!
Mar 15, 2022 01:56:57 PM by Shwetank V
Hi,
Everytime I try to update contact number on upwork agency, It fails to load changes successfully. Please help update contact number.
Mar 15, 2022 03:41:15 PM by Luiggi R
Hi Shwetank,
I'm sorry to learn you're having trouble updating your phone number. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.