Feb 13, 2017 01:54:02 AM by Andrew P
Hello, Upwork.
I'm Modovian Andrew P. I want to be a upworker now. So I have created my account today, but I can't upload my image on profile. My image size is 400px by 500px. But error message is displayed as like this "Can not upload image at least 250px by 250px size". What's the problem on there? I hope to help me ASAP quickly.
I will wait good news about that.
Thanks, Andrew
Feb 13, 2017 02:59:05 AM by Vladimir G
Hi Andrew,
I've tried to replicate and was able to upload a photo when using your account. Please clear your cache and cookies, try using a different browser, make sure the image you're looking to upload fits the mentioned requirements and let me know if it worked.
Mar 4, 2017 10:18:52 PM by Eileen B
Hi,
I can't seem to be able to upload my pic it is less than 5 mb its only 3.96 mb. Can you help. I have tried to change browsers and that does not work.
Mar 5, 2017 01:44:48 AM by Vladimir G
Hi Eileen,
Please note that the size of the photo you're trying to upload is too big and the rule of thumb is to use a photo that shows no more than your head and shoulders. You can opt for either uploading a different photo of a smaller size or cropping the one you shared to include the above mentioned features, and reducing its size to clarify the image.
Dec 14, 2017 05:55:23 AM by Maxine A
mine wont let me uplaod it either and its on the creat profile page and it wont let me go anywhere else
Dec 14, 2017 06:42:44 AM by Vladimir G
Hi Maxine,
The photo you're trying to upload looks fine, please clear your cache and cookies, try using a different browser and you should be able to upload it to your profile.
Sep 11, 2019 10:42:24 AM by Sikander A
I have tried by changing browsers, it again displaying sorry we are unble to upload/save your image.
See my attached Image.
Sep 11, 2019 12:05:23 PM by Bojan S
Hi Sikander,
Could please try to resize the image to 250x250dpi and crop it to include only your head and shoulders?
Let us know if the issue persists!
Thank you!
Dec 30, 2020 11:43:46 PM by Hira K
Hello,
I am Hira Khan. I joined Upwork in August 2020. After being approved I posted about the issue in uploading my profile picture since I carry a veil. One of the moderators resolved the issue and I was able to upload my picture in the veil.
Fast forward to December I landed my first job and was asked for identity verification. There I uploaded a picture without a veil because it was a necessary step. But now I'm getting a message that my profile picture does not meet the requirement.
What should I do? How do I verify my identity while keeping my profile picture in a veil?
Please guide me
Thanks
Dec 30, 2020 11:51:41 PM by Goran V
Hi Hira,
Our team has reached out to you with detailed instructions via ticket. Please refer to your ticket with number 30562019 and if you have any additional questions, feel free to follow up directly there. You can access your tickets on this Link, thank you.
Dec 31, 2020 03:48:11 AM Edited Dec 31, 2020 03:50:58 AM by Goran V
When I try to re-upload the picture (as explained in the ticket) I am directed back to my profile picture. I do not wish to change it. Can you guide me on how to verify my identity without changing my picture on the display?**Edited for Community Guidelines**
Dec 31, 2020 03:51:31 AM by Goran V
Hi Hira,
Please follow the instructions I`ve shared in my previous post and our team will assist you as soon as possible directly on your ticket. Thank you.
Mar 13, 2020 06:48:40 AM by Alexandra B
Hello I can't also upload mine. I hope you can help me thanks
Mar 13, 2020 07:27:47 AM by Bojan S
Hi Alexandra,
Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.
Thank you!
May 21, 2020 10:40:31 PM by Mae Dessa M
Hello I can't also upload mine. I hope you can help me with this. Thanks!
Mar 25, 2020 10:36:40 AM by Betty M
Was using Chrome Vladimir. Followed your advice and changed browser to Firefox. Same error message. Still could not upload my jpg photo.
Jul 18, 2020 05:59:56 AM by Aleksandar D
Hi Shumaila,
Could you please send us more information about the issue you are experiencing while trying to upload your profile picture?
Thank you.
Jul 10, 2018 06:43:09 PM by Debra W
My photo is only 624 KB and there is no save button. The only active things after I get image cropped is the "upload a new picture" and "edit" which is an "X" that closes the window. Seems like a simple add that should take 1 minute and instead messing around with it for 20.
Jul 10, 2018 10:37:31 PM by Avery O
Hi Debra,
I wanted to check if you have tried clearing your cache and cookies, or using a different browser to see if the issue persists?
Feb 24, 2020 03:48:58 AM by Goran V
Hi Dunamis,
Could you please confirm if you`re receiving any errors on your end? Could you also try clearing your cache and cookies or logging in with another browser? Thank you.
Nov 1, 2020 04:12:57 AM by Darrell R
I have tried every option listed and still can not upload my photo. I’ve cropped everything out it’s only my face & neck, I cleared caches,used different browser, internet connections, and different devices. Is it because I'm too ugly?
Feb 27, 2020 01:18:38 AM by Dunamis S
I am new to upwork and I have taken 2 weeks tryint to upload my profile picture but still its unsuccessful. Its so frustrating. I have tried all suggestions available