Jan 30, 2019 12:35:20 AM by Vitalii K
Hello,
I created my Upwork account yesterday and am trying to link it with my Facebook account, but no luck.
When I started to do it, I had got a window with an error. After a few attempts, I got no window, but nothing happened and my Facebook account is not linked to Upwork account. Today is the same situation as yesterday.
Could you please assist?
Thanks
Jan 30, 2019 02:17:57 AM by Goran V
Hi Vitalii,
One of our team members will reach out to you via ticket and assist you further with linking your account. Thank you.
Feb 12, 2019 09:16:35 AM by Russell A
I'm also having this issue: a window will open, ask me sign in, then close. After that, if I try to connect again, Upwork will open a window then close automatically. My facebook account is still not linked.
Feb 12, 2019 10:07:43 AM by Bojan S
Hi Russell,
One of our agents will reach out to you shortly and assist you linking your Facebook account with your Upwork account.
Let us know if you have any other questions and please check this help article for more information on how to update your profile photo.
Thank you.
Feb 14, 2019 05:44:21 AM Edited Feb 14, 2019 05:58:50 AM by Goran V
Hello,
I created my account 2 days ago, and I find the have the same problem with linking external account to my upwork account. I have done every step and asked so far, my account is on 90% at the moment and the only remaining task is to connect it with facebook/google account. Tryed both and they are not working. A window pops up from facebook/google, I enter my info and after short loading icon, they just close. From then, everytime i click on the facebook icon, a new pop up window shows for a second and closes right away without linking my account. What can we do about this so I can get my account to 100%?
Thank you.
Martina **Edited for Community Guidelines**.
Feb 14, 2019 06:47:08 AM by Hamza M
My facebook acccount is not connecting what is issue kindly tell me and help me
Feb 14, 2019 06:49:28 AM by Goran V
Hi Hamza,
Our team will reach out to you as well and assist you further, thank you.
Apr 25, 2019 07:11:10 PM by Avery O
Hi Atif,
We had to temporarily remove the option to link users Facebook accounts to their Upwork accounts because we need to work out interface issues with this platform. We are currently working to re-add this option as soon as possible, but it may take several weeks. Once we are able to re-add Facebook, you’ll see it once again listed as an option under your Profile Settings. Thanks for your understanding.
Apr 25, 2019 07:22:00 PM by Atif S
Thanks for the Reply . And What about Google . I have trye several Times to Connect Upwork Account With Google . One WIndow Opens Up & When i click on one of my google account . The Window closes & still my account is not connected with google email.
Apr 25, 2019 09:06:29 PM by Avery O
Hi Atif,
This will be the same for Google since Google+ will be discontinued soon globally. The option of linking your Google+ account to your Upwork account will be removed soon. In the meantime, I would recommend that you try linking your other social media accounts to your Upwork profile. I'm sorry if this will cause you any inconvenience.
Apr 25, 2019 03:22:49 PM by Atif S
Facing Problem while linking my Google Account to My Profile Account ? Can anyone Help Please
Mar 29, 2019 01:20:48 PM by Yaroslav D
Hi Goran!
I have exactly the same issue as Marina - I cannot link my Facebook account. Facebook window poped up, I entered my info, after short loading icon, window just disappeared. From then, everytime i click on the Facebook icon, a new pop up window flickers without linking my account. Can you please help?
Thank you!
Yaroslav
Mar 29, 2019 01:49:13 PM by Bojan S
Hi Yaroslav,
One of our team members will reach out to you directly to assist you with your request.
Thank you for reaching out to us.
Mar 30, 2019 09:59:43 PM by Tania L
hi, can someone help me, i cannot link my upwork account neither google account nor facebook
Mar 30, 2019 10:20:04 PM by Avery O
Hi Tania,
I'm sorry if this has inconvenienced you in any way. The Customer Support Team will reach out to you to assist you further.
Apr 4, 2019 11:06:33 AM by Suzeth M
Hi I am also experiencing the same. I cant link my Facebook account
Apr 4, 2019 11:41:47 AM by Bojan S
Hi Suzeth,
We'll have one of our agents reach out to you via support ticket to assist you with your request.
Thank you for reaching out to us.
Apr 11, 2019 02:37:51 AM by Fazal r
I am also having the same problem , neithe google nor facebook is connecting
Apr 11, 2019 03:00:30 AM by Goran V
Hi Fazal,
One of our team members will also reach out to you and assist you further, thank you.
Apr 20, 2019 08:37:41 PM by Bejie G
I have the same problem too. Nothing happens when I click the Facebook tab.
Jun 16, 2019 02:01:12 AM by Gergely-Gyorgy S
Hello!
I have the same problem. I tried to link my Facebook account to Upwork. A window popped up, then disappeared. After that, I can't even try to link Facebook again, because it disappeared. What to do? Can someone help me, please?
Jun 16, 2019 02:44:34 AM by Bojan S
Hi GERGELY-GYORGY,
We removed the option to link a Facebook account to your Upwork account. We are currently working to re-add this option.
We appreciate your understanding.
Feb 2, 2019 03:10:17 AM by Veronika F
When I try to link facebook or google to Upwork after confirming linking it shows me error 500 (trace ID: 4a2c1800ff2b76a2-ARN). Facebook sees Upwork linked, but on Upwork my profile is still 90% filled. Same happens in other browsers and cleaning cash does not help. Please help!
Feb 2, 2019 07:48:19 AM by Joanne P
Hi Veronika,
Can you please clear your cache and cookies or try a different browser? If it's still not showing correctly, please let us know, thanks!
Feb 2, 2019 01:42:14 PM by Veronika F
Feb 2, 2019 03:33:36 PM Edited Feb 2, 2019 03:34:12 PM by Bojan S
Hi Veronika,
I've shared your concern with our support team and one of our team members will reach out to assist you further.
Please note that connecting Upwork to a social media account isn't a requirement for a 100% profile. Taking and displaying a few skill tests along with completing other sections will also allow freelancers to achieve a 100% complete profiles as you can see in this help article.
Feb 15, 2019 03:56:26 AM by Goran V
Hi Christine,
One of our team members will reach out to you as well and assist you further, thank you.
Feb 21, 2019 10:35:35 PM by Tanvir A
I have the same problem. " I can't add my social account on upwork" Can I get any help ?
Feb 21, 2019 11:01:55 PM by Avery O
Hi Tanvir,
This is a known issue and the Customer Support Team will reach out to you through an email support ticket to assist you further.
Feb 22, 2019 11:07:28 AM by Tanvir A
Yet, i haven't received any email from support. Please, can you create a support ticket for me ?
Feb 22, 2019 11:48:15 AM by Bojan S
Hi Tanvir,
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.
Apr 2, 2019 04:12:33 AM by Kit M
Hi,
I am getting same issue, added 2 social account and nothing happen.
Thanks,
Kit
Apr 2, 2019 04:28:29 AM Edited Apr 2, 2019 05:33:50 AM by Goran V
Hi Kit and Mubeen,
One of our team members will reach out to both and assist you with your request. Thank you.
Apr 15, 2019 11:56:24 PM by Goran V
Hi Sneha,
One of our team members will reach out to you via ticket and assist you further, thank you.
Mar 2, 2019 09:18:14 AM by Manoj S
Once I click on social media icons, it asks me to login and when I do it, nothing happens.
I don't know what's going on. I am not able to complete my profile. Please help!