Dec 21, 2016 03:44:34 AM by Dennis P
I just setup my account and when I try to login I get this page every time. I haven't verified my email address yet and I cannot even get to the login screen. Not sure how to proceed from here. Need help!
Solved! Go to Solution.
Dec 21, 2016 08:18:38 AM by Valeria K
Hi Dennis,
You should be able to access your account now. Please, make sure to go to Find Work > Profile and complete your profile.
Thank you.
Dec 21, 2016 08:06:41 AM by Pat M
@ Dennis P.: Perhaps try a different browser and/or clear your cache and cookies. I just checked "Help and Support" regarding Upwork Operational Status; supposedly all areas are operational. Hope that helps.
Dec 21, 2016 08:22:03 AM by Dennis P
After clearing my cache I can get to the login screen, but when I tried to login I got the same problem. I tried again from a different computer and at first I got that same screen, but I left it on the tab for a minute and when I came back I was logged in. It appears to be working from this computer at least. Hopefully the problem is solved on my other PC.
Dec 21, 2016 08:18:38 AM by Valeria K
Hi Dennis,
You should be able to access your account now. Please, make sure to go to Find Work > Profile and complete your profile.
Thank you.
Apr 17, 2017 08:12:08 PM by Karan N
Hello Valeria,
I am facing the similar issue. I am facing this issue for last 4-5 days. Please me help me out with it.
Apr 17, 2017 09:18:01 PM by Avery O
Hi Karan,
Could you please try clearing your cache and cookies before trying to log in again on the site?
Apr 17, 2017 09:36:23 PM by Karan N
Hello Avery,
I tried it and also tried with an incognito mode in chrome and Mozilla but still facing the same issue. When I try to login in incognito mode it shows error message as attached image.
Apr 18, 2017 12:01:16 AM by Vladimir G
Hi Karan,
I see you're already logged into your account based on the information from your account and the fact you're able to post in the Community. Can you please confirm you're able to navigate the website?
Apr 18, 2017 01:01:48 AM Edited Apr 18, 2017 01:02:10 AM by Vladimir G
Hi Karan,
Thanks for following up. I'll ask our team to reach out to you directly and assist you with troubleshooting and resolving the problem you're having.
Apr 18, 2017 01:19:31 AM by Karan N
Hi Vladimir,
Thanks a lot for your help. I am looking forward to it.
Sep 20, 2019 11:36:26 AM by Kristin S
I seem to have the same problem. When logging in I get an error 500 message that says we can't complete your request now. I tried clearing browser, clearing cache and opening a new browser/private browser, but it still doesn't work. Can someone please help. Thanks
Sep 20, 2019 12:41:12 PM by Bojan S
Thank you for reaching out to us, Kristin.
One of our team members will reach out to you directly to assist you with your concern.
Jan 24, 2020 10:38:40 PM by Aleksey A
Hello, I forgot my login. I know my email, but i cant login to upwork with it. How can I restore my upwork profile?
Jan 24, 2020 11:39:56 PM by Aleksandar D
Hi Aleksey,
Could you please send me a PM with the username and email address of the account you need help with? I'll check that for you and assist you accordingly.
Thank you.
Oct 1, 2020 12:15:44 PM by Andrea G
Hi Josh,
I checked your account and it looks like you were able to sign in. If you're referring to another account,
May 26, 2022 06:13:58 AM by Andrea G
Hi Meerkat,
Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?
May 27, 2022 12:14:12 AM by Meerkat A
I cleared all my cache and cookies and even tried a different browser but it still shows the same image
May 27, 2022 05:10:04 AM by Annie Jane B
Hi Meerkat,
Could you please try accessing the page on other browsers listed here? Please let us know if you get the same image.
May 27, 2022 05:37:23 AM by Meerkat A
I tried the chrome browser and microsoft edge but the page still is the same. I even tried changing the ssl and tls
May 27, 2022 09:31:16 AM by Luiggi R
Hi Meerkat,
A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.