Cannot read any message in account from clients

[grigoriiandreev]

Dear support team

Trying to solve this trouble while week, with no success.

So:

1. Login to may account.

2. Trying to read a message (there is a sign thereis new message - green smal square).

3. After 5-7 seconds the browser shows:

Unable to load messages

 We’re running a quick test to see why. 

Reload the page to try again.

4. Tryin in various brousers (Chrome, Opera, Yandex). Tring to clear the cash. All the same - no able to read the message.

5. The only way is use Android Application. Trying 3-4 times I'll be able to read the message.

So any suugestions to fix the issue?

Greate thanks for any advise.

[abdulrazaq89]

Hi Grigorii,

Is your internet speed is Okey? Sometimes it does not load messages box because of slow internet speed. 

Kind Regards,

Abdul

[grigoriiandreev]

Hi, Abdul.

Thanks for attempting to help me. 

To tell the truth I watch the soccer mathces or some movies vie internet. To prove the speed, have just tested the speed:

• Download speed 46.97 Mbit/s = 5.87 MByte/s
• Upload speed 45.78 Mbit/s = 5.72 MByte/s

I hope it rathe fast enoght for upwork.

Any other suggestions?

[abdulrazaq89]

Hi Grigorii,

You are absolutely right. It's enough speed for proper Upwork functioning. Have you checked with different times because sometimes, rarely it happends but mostly it works fantastic. 

I hope that Upwork assistance team representative will check it soon, 

Best Regards,

Abdul

[grigoriiandreev]

My wife advised me to try the upwork about 3 weeks ago. And we both created seperate accounts. She meets the same trouble - unable to see the messages. Of course, she has her own laptop (Windows 10, Chrome).

Last week I checked my message box every day 4-5 times. There is no results.

[AveryO]

Hi Grigorii, 

I've shared your account information with the team and they will get in touch with you to assist you further.

[grigoriiandreev]

Hello, Avery

There a short movie, explayning our trouble:

Best regards,

Grigorii

[grigoriiandreev]

After a lot of manipulations and adjusting the messages begin to be showing in Opera browser. In Crome they still NOT showing.

Thanks for helping.