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eka92
Community Member

Client Not Responding

Hello,

I have a client. I tried to contact him because the project is running. But I got no response from him. even though the contract status has not expired. I've been texting for almost 2 weeks, but no response. I have finished the project here. Can you give me some advice? And can I withdraw payment from this task?

1 REPLY 1
colettelewis
Community Member

If this is a fixed price job, and if escrow has been funded,  send the work and press the submit button. Even if you don't hear back from the client, Upwork will automatically release the funds after 14 days.  If you had an hourly job with the tracker turned on and you submitted your hours then you should get get paid automatically. The same goes for manual time, with the big difference that if the client decides not to pay you, you are not protected. A contract does not close automatically, it has to be closed by the client or the freelancer. 

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