Oct 1, 2020 12:05:37 AM by Rafay Nawaid A
I've provided the details and everything for the first step of ID verification, but when I start visual verification, I get timed out and receive this error:
"Timed out on waiting for agent to verify your identity
Have you completed your web cam chat? Click try again to continue."
How to proceed now?
Solved! Go to Solution.
Oct 1, 2020 12:17:34 AM by Goran V
Hi Rafay,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Nov 17, 2020 07:57:18 AM Edited Nov 17, 2020 07:57:44 AM by Luca B
Hello! Same problem for me. ID is verified, but when I click on Chat Now, it opens the Support page but no chat. After a bit of nothing happening it says "Timed out on waiting for agent to verify your identity"...How can I solve this?
Thank you!!
Nov 17, 2020 10:52:11 AM by Bojan S
Thank you for reaching out to us, Guido, Nayl, and Svetlana.
One of our team members will reach out to you directly via support tickets to assist you with your verification processes.
Nov 17, 2020 08:30:17 AM by Hassan T
The visual verification call keeps timing out..
i have tried clearing cache/cookies/ new browser(firefox) but its the same thing
Nov 17, 2020 09:15:31 AM by Nayla C
I have the same problem. Tried with various browsers, computers, phone
Nov 17, 2020 10:22:24 AM by Fahad A
Conitinuslity facing below error while i am verififing my ID.
Timed out on waiting for agent to verify your identity
Have you completed your web cam chat? Click try again to continue.
Nov 17, 2020 10:51:06 AM by Bojan S
Hi Fahad, Hassan, and Luca,
We'll have one of our agents reach out to you via support tickets to assist you with your verification processes.
Thank you for reaching out to us.
Nov 17, 2020 11:12:11 AM by Anas N
Hello,
my name is Anas Nadifi, i too have been trying for 6 hours to reach someone to visually verify my id, i already got my government id verified and approved, could you help me?
Thanks,
Anas
Nov 17, 2020 11:44:32 AM by Luca B
Perfect! Thank you so much!
By the way, I finished a job, it got approved but the money is still pending. What needs to happen for it to be moved to my profile?
Thank you!
Nov 17, 2020 12:49:28 PM by William D
Hi there,
I'm also having the timeout problem. The chat button creates a new tab to https://support.upwork.com/hc/en-us?action=verify-profile . Then the chat times out after a little while. I tried clearing all my cookies and using firefox, chrome, and edge.
Nov 17, 2020 10:31:17 AM by Rachel K
Hello , I have a problem with the video call verification.
My ID document was successfully verified , but when click to Chat Now to confirm my ID , nothing happens.. Just the help center page appear but nothing happens , no chat
On the main page I see `` Wait for the visual ID check `` and after that it says ``
Timed out on waiting for agent to verify your identity ``.
Please can you help ? I don't want my account to be closed or anything , I want to confirm my identity and continue working.
Thanks
Nov 17, 2020 11:23:53 AM by Natalia H
Upwork requires me to do video verification.I have already passed ID document verification.If I click "Get Started" button on ID verification page, another window pops up, and I clicked "Chat Now" button, but nothing happened on Upwork Help page.And ID Verification page says "Timed out on waiting for agent to verify your identityHave you completed your web cam chat? Click try again to continue".How can I solve this issue?
Nov 17, 2020 12:39:54 PM Edited Nov 17, 2020 12:45:25 PM by Andrew N
Has anyone else experienced this while trying to verify their visual ID?
Nov 17, 2020 12:52:42 PM by Anas N
Hello after completly government ID check successfully, i keep getting error for 8 hours straight:
"Timed out on waiting for agent to verify your identity
Have you completed your web cam chat? Click try again to continue."
help
Nov 17, 2020 03:10:39 PM by Bojan S
I apologize for the inconvenience this caused Anas, William, and Andrew.
I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.
Nov 18, 2020 06:50:01 AM by Rosheen S
i'm facing the same issue and iwas trying hard to do my verificaton complete but it shows timed out every time.what can i do now?
Nov 18, 2020 07:33:29 AM Edited Nov 18, 2020 07:46:19 AM by Aleksandar D
Hi Roshi,
I checked and it seems that you already managed to do the verification. Could you please let us know if you need further help with this?
Thank you.
Nov 18, 2020 07:56:18 AM by Zselyke C
Nov 18, 2020 08:53:10 AM by Stephane F
Hello Goran,
Please I have not yet received any ticket (I suppose I will receive a mail about it ... else, where can I see it ?)
I still cannot do my verification; Time out error.
Please help.
Thank you,
Stephane
Nov 18, 2020 10:18:13 AM by Andrea G
Hi Zselyke,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Nov 18, 2020 01:12:53 PM by Denys Y
Hi. I'm having the same issue
"Timed out on waiting for agent to verify your identity Have you completed your web cam chat? Click try again to continue."
Nov 19, 2020 01:11:45 PM by Mark G
HI I am experiencing the same issue where everytime I try to connect to start the visual verification call it times out. Please help I only have one day until the ability to verify my ID expires.
Nov 19, 2020 02:42:26 PM by Andrea G
Hi Mark,
I checked and it looks like you were able to complete your verification. Please let us know if you need any further assistance.
Thanks!
Nov 20, 2020 05:53:06 AM by CLINTON I
please i cant do video verification, kept saying timed out, am done with the id verification but the video part is not working
Nov 20, 2020 06:15:53 AM by Goran V
Hi Clinton,
Our team will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.
Nov 21, 2020 04:05:51 PM by Isaiah D
Hi! I cant do video verification, it kept saying timed out, I am done with the id verification but the video part is not working, please let me know what to do. Thank-you!
Nov 22, 2020 07:46:41 PM Edited Nov 22, 2020 07:46:54 PM by Luiggi R
Hi Isaiah,
Sorry for the delay in responding. One of our agents reached out to you via a support ticket to further assist you.
Thank you.
Nov 24, 2020 12:00:26 PM by Hitoshi K
Hello Im having the same issue here. I finished my ID verification but my visual verification is constantly being timed out.
Also I tried using the Upwork help site but it keeps bouncing back to the main page.
Nov 24, 2020 12:41:00 PM by Bojan S
Hi Hitoshi,
I'm sorry to hear you haven't been able to start the verification process. Could you please clear your cache and cookies or try using Firefox as a browser when you initiate it?
If the issue persists let us know.
Thank you!
Nov 27, 2020 12:09:02 PM by Justin H
Every time I click on 'Video Verification' to initiate the call and get my ID verified, I get timed out and it takes me back to the community home page. Every single time. I can't navigate out of the community home page at all, as a matter of fact. Every time I try, it redirects me back to the home page. I need to verify my identification with the call in the next like three days, and I don't know why or how. Please help.
Nov 27, 2020 12:56:18 PM by Andrea G
Hi Justin,
One of our agents will reach out to you via support ticket in order to assist you further.
Thanks!
Nov 25, 2020 07:00:45 AM by Daria S
Hello !
Same problem for me for few days. And UpWork option for Help or Contact or Support is not working at all.
Nov 25, 2020 07:54:08 AM by Aldo A
I keep having the same problem, and also the help page doesn't work, click on an icon and sends me to another page but then redirects me to the home help page, and the contact us button doesn't work.
Nov 25, 2020 11:49:21 AM by Bojan S
Hi Aldo, Daria, and Sanjay,
I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.
Nov 27, 2020 01:47:50 PM by Carly W
Hello, I am having the exact same problem. I am trying to complete my ID verification, but when attempting to do the visual ID check, I am timed out. Could someone please help me with this? Thank you!
Nov 27, 2020 02:39:31 PM by Andrea G
Hi Carly,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!