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c4de162d
Community Member

Earnings disappeared and cannot change address on W9.

I completed some work for a client a few days ago, but now the earnings and the hours have disappeared.

Also, I saw a notification that I need to fill out a W9 but I could not change the address, which I need to do. I’ve also lost track of the page it was on and don’t know how to access the W9 form again.

Thank you!
2 REPLIES 2
LuiggiR
Moderator
Moderator

Hi Natasha,

 

Remember that since this week's Billing Cycle ended, your earnings are now in their security period. Your hours and earnings should be visible to you under Reports>Overview>Time & Earnings, and you should be able to see it under "Last Week". 

 

As for the W9 form, we'll have one of our agents reach out to you via a support ticket to further assist you.

 

Thank you.

~ Luiggi
Upwork
c4de162d
Community Member

Great, thank you!
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