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Earnings disappeared and cannot change address on W9.

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Active Member
Natasha M Member Since: Aug 9, 2020
1 of 3
I completed some work for a client a few days ago, but now the earnings and the hours have disappeared.

Also, I saw a notification that I need to fill out a W9 but I could not change the address, which I need to do. I’ve also lost track of the page it was on and don’t know how to access the W9 form again.

Thank you!
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Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
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Hi Natasha,

 

Remember that since this week's Billing Cycle ended, your earnings are now in their security period. Your hours and earnings should be visible to you under Reports>Overview>Time & Earnings, and you should be able to see it under "Last Week". 

 

As for the W9 form, we'll have one of our agents reach out to you via a support ticket to further assist you.

 

Thank you.

~ Luiggi

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Natasha M Member Since: Aug 9, 2020
3 of 3
Great, thank you!