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paritoshmehra
Community Member

HELP !!!!!!!!!!!!!!!!!!!!!!!!!!!!! Help & support keep redirecting me to my jobs feed!!!!!!!!!!!!!!!

Really   frustrating!!!!    How   to  get   help from upwork when  support page keep redirecting you to  my job feed!!!!!!!

ACCEPTED SOLUTION

Hi Paritosh,

 

Our team will check your account and updated it accordingly as soon as possible. I`ve also updated your visibility back to public. Thank you.

~ Goran
Upwork

View solution in original post

18 REPLIES 18
petra_r
Community Member


Paritosh M wrote:

Really   frustrating!!!!    How   to  get   help from upwork when  support page keep redirecting you to  my job feed!!!!!!!


What do you need help with?

Hi Petra,

Below are  my queires :

1). WHY? Help  & Support keep redirecting to me jobs feed. Is this some kind of web bug ? 

2). My Profile is Private. I need to make it public .

Hi Paritosh,

 

Our team will check your account and updated it accordingly as soon as possible. I`ve also updated your visibility back to public. Thank you.

~ Goran
Upwork

Hi Goran,

Thank you  so much.

Please note that I am encountering the same problem, and that it is preventing me from being able to verify my account. I have a limited time to verify my account, and I have a project currently on-going. Please help ASAP!

aocumen
Community Manager
Community Manager

Hi Kelli, 


I'm sorry for the delay as I had to check this with the team. The Customer Support Team will reach out to you directly through an email support ticket to assist you further with your account. 


~ Avery
Upwork

What gives I am having the same problem this is preventing me from working. HELP NOW PLEASE.

Hi Toni,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.

~ Bojan
Upwork

I can not log into another browser I have Chrome and I have cleared
my cache several times with no success.
#- Please type your reply above this line -##

Toni R Wykoff

I'm sorry to hear that issue persists, Toni.

 

Could you please share the screenshot of the error message if you're seeing one so that we can assist you accordingly?

 

Thank you!

~ Bojan
Upwork
jenish1112
Community Member

I am also facing the same issue.

Whenever i click on Help or Support menu it will redirect me to Job Listing page.

I need a help from upwork related to my job but i am not able to acess Help and Support section.

Please someone help, how can i resolve this issue?

Hi Jenish, I am sorry you're experiencing issues contacting support. A quick way to contact support is by clicking the question mark icon that shows at the bottom right corner of this page. If you're having trouble accessing it, could you please try clearing your cache and cookies or logging in with a different browser?

 

You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can click "Get Support" for more options, including contacting our support team.

We'll also be happy to assist you with your issues here, could you please let us know more details? 

~Andrea
Upwork

Hi Andrea,

I have also tried that option but when it is asking for login it will again redirect to my Job Listing page.

 

I checked it now and issue is still there.

Hi Jenish,

 

Thank you for following up. Could you please share more information about the issue you experience and we will be happy to assist you or connect you with the appropriate team? 

~ Nikola
Upwork

I am attaching a 2 video please look that.

From the menu if i click on Help it will automatically redirect to Job Listing page.

 

1. https://drive.google.com/file/d/1uXZDluCc-sazwde3aZTlufcCSjtx0ht-/view?usp=drivesdk

2. https://drive.google.com/file/d/1uUBdTBDdESE9MIce_r5jVLBjdVZzH_Iz/view?usp=drivesdk

 

Let me know if you need more info

Hi Jenish,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork

Hi Team, 

Issue is resolved now.

Thank you for your support

jenish1112
Community Member

I was trying to use help and support section from last one week but I am unable to use it. Whenever I click on help or support it will redirect to my upwork dashboard. I have also check the same under incognito web tab of chrome browser.

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