Jul 17, 2019 12:25:26 AM by Md Y
My profile/identity has been verified through government ID check and a video call with Upwork. Now I can't change my profile picture. My current profile pic not looking so good. So, I want to update it. May I update my profile picture?
Solved! Go to Solution.
Jul 17, 2019 12:37:01 AM by Goran V
Hi Md,
Yes you can update your profile image at any moment, if you have any additional questions let me know. Thank you.
Jul 17, 2019 12:37:01 AM by Goran V
Hi Md,
Yes you can update your profile image at any moment, if you have any additional questions let me know. Thank you.
May 19, 2020 11:37:32 AM by Nafisa A
I'm having problem with my profile picture, i can't change it .
May 19, 2020 12:40:17 PM by Bojan S
Hi Nafisa,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Sep 2, 2020 09:09:17 AM by Bryan M
I am having the same issue - i get this error when i try to change my profile picture -
Sep 2, 2020 11:28:34 AM Edited Sep 2, 2020 11:29:05 AM by Andrea G
Hi Bryan,
Please, make sure that the image you're trying to upload is a clear photo of yourself, not too dark, not a long shot and your face is clearly visible. You may need to crop the image closer around your face.
Thank you!
Oct 12, 2021 09:47:22 AM by Gopalakrishnan V
Hi
I updated my profile picture, it shows correctly when logged in, But when i see the profile by searching by place, it is showing wrongly
Oct 12, 2021 11:01:25 AM by Nikola S
Hi Gopalakrishnan,
I checked but could not replicate the issue you are experiencing. Could you please try to clear your cache and cookies or log in with another browser?
If the issue persists please send us a screenshot from your end so that we can assist you accordingly.
May 14, 2023 01:32:12 PM by Adama R
me my problem is different I am a boy but before having my first contract I put the photo of a woman in profile and now that I have finished my first contract upwork asks me to verify my account and when I want change profile picture upwork asks me to do verification first before I can change the picture I don't know what to do help me
May 14, 2023 02:29:57 PM by Luiggi R
Hi there,
May 15, 2023 12:16:01 AM by Adama R
yes unfortunately i didn't know i put the photo of a woman to start and now that i had my first contract i want to change the profile photo but i am asked to do the verification before changing my photo.
May 15, 2023 12:20:15 AM by Adama R
I didn't know sir I have a photo of a woman and I want to change this photo to put the photo of a man I made a mistake I know but I have more than 200€ on my account I I really need you to help me I would really like to change the profile picture help me to be able to do the verification.
May 17, 2023 02:00:21 AM by Pradeep H
Hi Adama,
Thank you for your message. Could you please try updating your profile picture now?
Thank you,
Pradeep
Jun 3, 2022 01:26:05 AM by Erwan L
Hey,
I can't see any option to change my profile pic.
Like there is litteraly no button to do so.....
How weird the team doesn't ease that simple feature...?
Any tips?
Jul 16, 2022 10:22:42 PM by Pradeep H
Hi Marrow,
Thank you for your message. Could you please clarify your questions further on which ID you are referring to?
Thank you,
Pradeep
Aug 1, 2022 02:27:54 PM by Veronica U
I mistakenly attached my photo instead of attaching my NIN ID for verification, please how can change it.
Aug 1, 2022 03:45:34 PM by Arjay M
Hi Veronica,
I have escalated your concern and one of our team members will reach out to you directly via a support ticket with assistance on how to complete your ID verification. You can access your ticket on this page.
Jun 21, 2023 06:04:24 PM by Arjay M
Hi Progress,
Thank you for reaching out to us. Let us know if you need assistance with your account, and we'll be more willing to help. If you have general questions about using Upwork or want advice, feel free to post here in the Community.