Dec 11, 2019 05:25:36 AM Edited Dec 11, 2019 05:27:32 AM by Andriy G
Hello, please help me to remove hours in closed Contract.
Now page "Work diary" is not available for me, after client closed a Contract,
I can't to see a calendar with hours.
How to remove a hours in closed Contract?
Solved! Go to Solution.
Dec 11, 2019 06:23:10 AM by Preston H
You may refund money you received from bonus payments, yes. And you may also refund money received from hourly work.
There is no option to delete hours on a closed contract.
You do not need such an option.
How would it benefit your client to delete those hours?
How would it benefit you?
Dec 11, 2019 05:46:17 AM Edited Dec 11, 2019 05:11:07 PM by Preston H
re: "How to remove a hours in closed Contract?"
You can not remove hours from a closed contract, but that doesn't matter. You CAN issue a refund for the payment associated with those hours.
Just navigate to the job listing on the All Contracts page. Click on the "three dots" icon, revealing a drop down menu. Choose the refund option and specify how much money you want to return to the client.
Dec 11, 2019 06:14:00 AM by Andriy G
Yes, I know about Refund, I can thus return the bonus provided by the client.
But this does not look like the ability to delete the added hours by mistake.
Dec 11, 2019 06:23:10 AM by Preston H
You may refund money you received from bonus payments, yes. And you may also refund money received from hourly work.
There is no option to delete hours on a closed contract.
You do not need such an option.
How would it benefit your client to delete those hours?
How would it benefit you?
Dec 11, 2019 06:25:38 AM by Robin H
Once the contract is closed, you cannot change the number of hours worked. As Preston mentioned, you can offer a refund.
Upwork sends an email on Sundays for freelancers to review their hourly work. This is your opportunity to review and correct any mistakes.