I am not receiving the verification email and hence cannot set up my profile

[bhargav-s-desai]

I've made an account with Upwork and I am stuck at the verification of my email step because I am not recieving any verification mails. I've tried for hours on end but even after requesting multiple resends, the mail just won't come. 

I've checked the junk folder and the spam folder and contact Gmail support too, and they tell me the mail never reached their servers. 

Can somebody help me resolve this issue please!

**Edited for Community Guidelines**

[d50ebbbe]

Hi! I am encountering the same issue. I have resent the verification email a couple of times already but nothing is still sent in my inbox and even spam. Please assist. Thank you. 

[759e32fa]

Hi Jane,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[339484f0]

Hi,

I am unable to receive verification emai, tried many times but no emai yet. Checked spam and junk folder as well.

Thank You

[759e32fa]

Hi Hammad,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[uk30058]

I am also not receiving my verification email. It is not in my spam or junk folders. I completed my first job..

[LuiggiR]

Hi Muhammad,

I can see that the verification document you provided is still in review.  Kindly allow more time for the relevant team to complete their review, they'll let you know if you need to take any further steps.

[bd266e92]

Hello,

I am also not recieving the verifiation email as well.

Can someone assist with this?

Thanks
Mohamed

[ArjayM]

Hi Mohamed,

I checked your account and it looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

[bd266e92]

I am trying to change my email to my agency assigned email and it won't change. I have verification request pending now

[ArjayM]

Hi Mohamed,

I can confirm that your request has been escalated to the appropriate team and a support ticket has been set up. Please allow our team time to review and expect an update here once done. Thank you!

[56df3416]

I am having the same issue. Now it will not let me resend any more verification emails. Nothing in inbox or spam.

[NikolaS]

Hi Dinah,

Thank you for reaching out to us. I checked and it looks like you were able to verify your email address. Could you please confirm if you need further assistance? 

[5441bc8c]

Hi,

I didn't receive any verification email even after re-sending it so many times
Can you please help me with this ?

Thanks

[759e32fa]

Hi Stephane,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[25d0b42b]

hi, i am not receiving verification email from upwork. I have signed up. Please help.

[LuiggiR]

Hi Milan,

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

[raza_aziz]

I cannot get my account verified. It is an old account but I have started using it now. I am not recieving any verification email from upwork. Kindly tell me what is the issue on my behalf although my profile is 100% complete.

[LuiggiR]

Hi Raza,

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

[raza_aziz]

But how am I supposed to find a job without verified profile?

[ArjayM]

Hi Raza,

I can confirm that there's no restriction on your account so you can definitely submit proposals to potential clients even without having the ID Verification Badge. As Luiggi mentioned, if the team finds the need for you to verify, you will receive an email detailing the instructions on how to complete the process. You may want to check this help article for more information. 

[03818de0]

Hi, I am having an issue reciving a verification email. Can anyone please help me. 

[ArjayM]

Hi Diana,

I'm sorry to learn that you're having trouble receiving the verification email. I see that you've already raised a ticket about your case. Please allow our team time and you will get an update on your ticket here once your report has been thoroughly reviewed. 

[40eab9aa]

hello, I am facing the same issue as everyone else in this thread at the moment. can I get some help, please? I am not getting the verification email and I've been trying to post a job since yesterday.

[LuiggiR]

Hi Issa,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[c402619c]

Hello, I am also not receiving the verification email. Can someone please help me