Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Mar 23, 2019 12:41:56 AM by Edgars S
Im having issues getting my phone number verified. i am currently traveling so i have a different country code for my current sim card which i am unable to change in the verification screen.
Mar 23, 2019 01:45:13 AM by Goran V
Hi Edgars,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone verification. Thank you.
Mar 23, 2019 01:24:50 PM by Gina K
I have just joined but can't get past the profile page. I have input my phone number and it keeps saying I will get a code sent to my phone but I don't get one. What an I doing wrong?
Also, as a freelancer, is this site free or do I have to pay?
Mar 23, 2019 03:28:39 PM by Joanne P
Hi Gina,
One of our customer support team members will reach out and assist you directly in verifying your phone number.
Regarding your concern with freelancer fees, you're charged a sliding fee based on your lifetime billings with each non-Enterprise client. This includes all contracts you've ever had with that client. Service fees are the same whether the contracts are hourly or fixed-price. For more information, please check out this help article. Thank you!
Mar 24, 2019 09:12:33 AM by Candace M
Hello! I've been stuck in this loop. I want to finish creating my profile but the phone number I entered does not work anymore. I no longer have that phone number. I can not verify my account. I have a new phone number, it is international. I'd like to change it but I cannot because I have to verify the number I first entered... I would like to just delete all and start over but I cant even do that. Please help.
Mar 24, 2019 02:47:22 PM by Joanne P
Hi Candace,
I shared your concern to the customer support team and one of the team members will reach out and assist you directly via support ticket. Please feel free to post any questions on the ticket so the agent can assist you efficiently. Thanks!
Mar 24, 2019 03:22:34 PM by Joanne P
Hi Lisa,
I shared your concern to the team and one of the customer support team members will reach out to assist you directly in verifying your phone number. Thank you!
Mar 26, 2019 09:01:49 AM by Regina L
Hello,
I am also not able to get the system to send a verification code to my phone. I did not find how to post a new request for help, so I am sending as a reply. But this is actually a new ticket.
Mar 26, 2019 09:25:19 AM by Bojan S
Hi Holly and Regina,
We'll have one of our agents reach out to you directly to assist you with your phone verification processes.
Thank you for reaching out to us.
Mar 24, 2019 10:07:34 PM by Brooke B
I put in my cell phone to get a verification but it says my cell number is already being used. I don't have another account. I don't have another number I can receive the code on. What should I do?
Mar 24, 2019 11:03:37 PM by Avery O
Hi Brooke,
The Customer Support Team will reach out to you to assist you further with your phone verification.
Mar 25, 2019 11:36:46 PM by Avery O
Hi Mathew,
I can see that you were able to file a ticket, and the team has continued assisting you through your open ticket with Ticket #25052382. Please follow up on your ticket so that the team can assist you further.
Nov 4, 2019 05:53:39 PM by David K
I am unable to verify my phone number to set up my account. I press the green button and nothing happens. Please advise.
-David
Nov 4, 2019 07:51:05 PM by Avery O
Hi David,
I have shared your account information with the Customer Support Team and they will reach out to you to assist you further with your concern.
Mar 26, 2019 08:49:41 AM by Holly R
I'm also having problems with my number not receiving the code it says that it failed to verify my number and when I go to add another number it either pops up with the same code or revert to the first number.
Dec 4, 2017 08:05:34 PM by Brandyn S
Trying to create a freelancer profile and it's telling me my phone number is already in use. I already have a client profile, and I accidently created a seperate account for my freelancer profile. I deleted that second profile and now I am creating a freelancer profile with the same login as my client profilw.
Dec 5, 2017 12:11:47 AM by Avery O
Hi Brandyn,
I checked and can see that your client account is still active which is why you are unable to use the mobile number.
Dec 12, 2017 11:18:06 AM by AD H
Hi Avery,
I am having the same problem. Could you please assist?
Best,
Anthony
Dec 12, 2017 12:43:49 PM by Nina K
Hi AD,
A member of our team is looking at this issue and will be reaching out to you via a ticket shortly.
Jun 15, 2018 12:15:53 PM Edited Jun 15, 2018 02:02:04 PM by Valeria K
Hi,
My name is Pooja Lunia. I am also have difficulty verifying my phone even though it is right. Also, I am just registering. Following is the screenshot: **Edited for Community Guidelines**
If you could follow up on this and get back to me on this.
Thanks,
Pooja
Jun 15, 2018 02:03:27 PM by Valeria K
Hi Pooja,
Could you please try adding your phone number without spaces or dashes? Thanks!
Feb 4, 2019 10:35:08 AM by Cheyenne L
Hi there,
I am having this same issue. I am trying to create a freelance profile, but I am not able to verify my phone number. It keeps saying "You failed to verify this phone number. Please provide a different number." I am including the area code, and there are no dashes or spaces. I also tried my friend's number, which didn't work either. I am very frustrated.
Thanks.
Feb 4, 2019 11:25:18 AM by Bojan S
Hi Cheyenne,
Thank you for reaching out to us. We'll have one of our team members reach out to you directly and assist you further with your phone verification process.
Feb 13, 2019 11:44:52 AM by Joseph T
I'm having a similar problem. I have been on upwork as a client but wanted to have a freelancer account as well. I followed upwork's insturctions in creating a new accout (freelancer) under my same name but when it asks to verify my phone number, it says its already in use. Am I expected to have two distinct phone numbers for both accounts? Again I only have one client account and am trying to setup a freelancer account. Please advise. Thanks.
Feb 13, 2019 12:23:35 PM by Bojan S
Hi Joseph,
One of our agents will reach out to you directly and assist you further with your phone verification process, thank you for reaching out to us.
Feb 15, 2019 07:21:45 AM by Sergey S
Hello!
I haven't received a unique 6-digit code by text-message yet.
Can you help me?
Feb 15, 2019 10:42:04 AM by Bojan S
Hi Sergey,
I've followed up with our team and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.
Oct 18, 2019 12:40:26 AM Edited Oct 18, 2019 12:40:53 AM by Tommy H
Hi,
My name is Tommy Ho. I am having difficulties verifying my phone number for a new account. I had an old account that was deleted but had my phone number on it. I want to start a new account and use that same number that I used for the other.
If you could follow up on this and get back to me on this.
Thanks,
Tommy
Oct 18, 2019 12:50:54 AM by Goran V
Hi Tommy,
Please keep in mind that opening more than one account is a serious violation of our TOS. One of our team members will reach out to you via ticket and assist you further. Thank you.
Feb 20, 2019 10:59:26 AM by Joy B
I keep getting this error message:
You failed to verify this phone number. Please provide a different number.
Feb 20, 2019 11:51:08 AM by Bojan S
Hi Joy,
We'll have one of our agents reach out to you directly to assist you with your phone verification process, thank you for reaching out to us.
Mar 3, 2019 12:55:26 PM by Elijah M
Im also having the same error
"This number is being used by another account. Please provide a different number."
Mar 3, 2019 01:25:10 PM by Cray H
Hi Elijah,
One of our team members will reach out to you directly via ticket and assist you further with completing the verification process, thank you.
Mar 3, 2019 01:40:58 PM by Joy B
Mar 3, 2019 02:25:07 PM by Cray H
We are very sorry for the inconvenience Joy. Today, I made sure that the support team will reach out to you. Kindly check your email, a team member has already sent you intructions on how to complete the process. Thanks!
Mar 6, 2019 01:59:17 PM by Eric D
I am having an issue setting up my profile - the system keeps telling me that the supplied number is already in use - please enter a different number.