Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Jul 31, 2019 04:42:09 AM by Aleksandar D
Hi Adarsh,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jul 31, 2019 08:39:10 AM by Lauri M
I put in wrong phone number and cannot get verification code. Profile will not allow me to change phone number in order to move forward with verification. What do I do?
Jul 31, 2019 10:12:42 AM by Bojan S
Thank you for reaching out to us, Lauri.
One of our team members will reach out to you directly to assist you with your concern.
Jul 31, 2019 10:14:10 AM Edited Jul 31, 2019 11:38:00 AM by Bojan S
my actual cell is **Edited for community guidelines**
Please hurry. I read comments that say
sometimes nobody calls or it takes a week for someone to call ##- Please
type your reply above this line -##
--
LJM
Jul 31, 2019 11:42:29 AM by Bojan S
Hi Lauri,
A member of our team reached out to you already via email and is awaiting for your response. Kindly, check the inbox of the email you used to register your Upwork account and follow up with our agent. Once they have more information, our agent will assist you accordingly.
Thank you.
Jul 31, 2019 12:48:36 PM by Bonnie J
My phone verification text is not coming through. I've tried several times, but the verification code never arrives.
Jul 31, 2019 01:30:21 PM by Bojan S
Hi Bonnie,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Aug 1, 2019 12:06:11 AM by Stephanie S
Hi, I am trying to change my phone number, and it is not possible just by going to settings. It got locked in a +1 number, and I need to update it with the one I am using currently (a +55). Please help.
Aug 1, 2019 12:23:47 AM by Imran K
Hi Stephanie,
I understand that you like to change your phone number. For this case, you need customer support team help. Please click the link below and chat/email to the team they will allow you to edit the info.
https://support.upwork.com/hc/en-us/requests/new?utm_source=ada&utm_medium=bot&utm_campaign=handoff
Thanks
Best
Imran
Aug 1, 2019 01:01:03 AM by Petra R
Stephanie S wrote:Hi, I am trying to change my phone number, and it is not possible just by going to settings. It got locked in a +1 number, and I need to update it with the one I am using currently (a +55). Please help.
Your profile is set to USA, your phone number is Brazil, your timezone the same as mine (Italy)
Where are you actually physically located?
Aug 1, 2019 02:28:47 AM by Aleksandar D
Hi Stephanie,
One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Aug 3, 2019 08:03:09 PM by Melissa K
Hi,
I am trying to set up a profile, and am certain that I have entered the correct phone number. However, my phone is not recieving any verification code texts. Can someone help me troubleshoot this? Having difficulty contacting a live help person.
Aug 3, 2019 11:25:16 PM by Aleksandar D
Hi Melissa,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Aug 5, 2019 08:58:47 AM by Emily B
Hello! I am trying to join as a freelancer, but it's been a few hours and I still haven't received a text verification code after I completed my profile. Please help!
Thanks!
Aug 5, 2019 10:04:52 AM by Bojan S
Hi Emily,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Aug 5, 2019 05:39:19 PM by Kate H
I have double checked to make sure my number is correct, but the code to verify it has not been received and I no longer have the option to resend it.
Aug 5, 2019 08:10:59 PM by Avery O
Hi Kate,
A member of the Customer Support Team will reach out to you to assist you with your phone verification.
Aug 6, 2019 06:33:26 AM by Rachel W
I am trying to set up my account and cannot proceed further because the phone verification button will not work. I have tried different internet browsers and had the same issue. Can someone please assist.
Aug 6, 2019 08:47:04 AM by Bojan S
Hi Rachel,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Aug 7, 2019 09:40:55 AM by Kate H
Hi there. I up new to Upwork and just put up a profile. When it says that the next step is to send me a text message for security it is not working. My phone works fine and I always get text messages. I have checked and rechecked the number and pressed the button multiple times for 2 days. Is there anything I can do to get that number texted to me?
Aug 8, 2019 08:57:31 AM by Emilio A
I did not receive a text message verification code on my cell. Tried refreshing, adding a 1 to my cell number. It is not working. Could someone from upwork reach out to me for this step? Thank you.
Aug 8, 2019 09:29:44 AM by Jessica V
Aug 8, 2019 10:25:46 AM by Bojan S
Hi Jessica and Emilio,
Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification processes.
Aug 8, 2019 12:45:45 PM by Anne B
I am having sort of the same issue. I am attempting to create my profile and i get to the point where i enter in my phone number to verify it. It defaults to some strange number I am unfamiliar with. I enter in the correct number and I even attempted my husband's phone number but both give me an error message: You failed to verify this phone number. Please provide a different number. I have never attempted to register either number before.
Aug 8, 2019 01:36:41 PM by Bojan S
Hi Anne,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you.
Aug 9, 2019 08:58:17 AM by Bojan S
Hi Jeannelle,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Aug 9, 2019 09:00:50 AM by Bojan S
Hi Jake,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you.
Aug 9, 2019 12:15:41 PM by Bojan S
Hi Josh,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Dec 8, 2018 07:58:45 AM by Samantha M
Hello,
I am trying to verify my phone number but I cannot. I've tried two different browsers: microsoft edge and google chrome. Please help me with this issue.
Thank you,
Samantha
Dec 8, 2018 08:40:18 AM by Petra R
Could it have something to do with you trying to verify a US phone number from outside the US maybe?
Dec 8, 2018 08:46:54 AM by Samantha M
Dec 8, 2018 08:58:08 AM by Avery O
Hi Samantha,
The team will reach out to you through an email support ticket for more information about your account.
Jan 31, 2019 04:54:25 PM by Suresh K
I'm unable to verify the phone number. Says number already associated with other account.
Jan 31, 2019 07:03:16 PM by Avery O
Hi Suresh,
It looks like you have registered for another account with the same mobile number. Please know that users are not allowed to have more than one account on Upwork. I'll go ahead and send you a private message for more information about your accounts.
Feb 15, 2019 09:28:44 PM by Arnold M
Hi Avery,
I'm also not able to enter my phone number and verify. I'm on Windows 10 and tried all my browsers (Firefox, Chrome, Edge), with and without plugins/extensions active. I continue to click on "Verify Phone Number" and nothing happens, including two different numbers.
Thank you,
Arnold
Feb 15, 2019 10:31:09 PM by Avery O
I'm sorry for the inconvenience, Arnold.
I have shared your account information with the Customer Support Team so that they can reach out to you to assist you with your phone verification.
Mar 1, 2019 05:39:25 PM by Stephnaie Z
I am also having this issue. I am in the US and the verification just will not process. Keep clicking but nothing is happening.
Thank you!