Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Jan 3, 2020 02:54:12 AM by Abderrahmane M
I'm having the same issue here. I didn't receive the text message, and when I try again it results in "number of attempts exceeded". Can you help me resolve the issue
Jan 3, 2020 02:58:08 AM by Goran V
Hi Abderrahmane,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Jan 3, 2020 07:53:23 AM by Stefanie W
I had an old account and accidently created it under a client account. So it sat for awhile. I got married and changed my name so I created a new account. I can't verify my cell number because it's tied to my old account. I went into the old account and closed it yesterday and today it is still saying my cell number is linked to another account. Help!
Jan 3, 2020 08:32:20 AM Edited Jan 3, 2020 08:33:23 AM by Aleksandar D
Hi Stefanie,
Please note that due to our Community settings, new users will need to wait up to 2 hours in order to have the option to send private messages. After your Community rank updates from 'New Forum Member' to 'Active Member', please send me a PM with the username or email address of your old account so that I can check and assist you further with your request.
Thank you.
Jan 3, 2020 09:01:21 AM Edited Jan 3, 2020 09:34:16 AM by Aleksandar D
**Edited for Community Guidelines** is the email for my old account.
Thank you for your help
Jan 3, 2020 10:03:12 AM by Aleksandar D
Hi Stefanie,
One of our team members will reach out to you directly via a support ticket to assist you further with verifying your phone.
Thank you.
Jan 3, 2020 02:17:47 PM by Kyrie A
I am trying to verify my phone number for a new Upwork account, but my current phone number is attached to an older account. I recently deleted the older account, but the system still believes that phone number is attached, making me unable to verify this new account with my current phone number. Is there any way to disassociate my phone number from the old account? Thank you!
Jan 3, 2020 02:26:47 PM by Aleksandar D
Hi Kyrie,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 5, 2020 01:21:25 PM by LaTanya H
Hello,
I am new to Upwork and am trying to complete my profile. When I get to the step to verify my phone number through text, I keep getting the "you failed to verify your phone number," even though I have typed in my phone number. Will someone please assist with this issue?
Thanks
LaTanya
Jan 5, 2020 04:33:49 PM by Joanne P
Hi LaTanya,
One of our team members will reach out to you via a support ticket and assist you directly. Thank you!
Jan 6, 2020 08:18:40 AM by Jonathan M
I'm having the same issue. I have used Chrome and Safari for browsers.
Jan 6, 2020 08:44:14 AM by Aleksandar D
Hi Jonathan,
I'm sorry for the inconvenience this has caused you. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Jan 7, 2020 09:26:53 PM by Avery O
Hi Nicole,
A member of the Customer Support Team will reach out to you to assist you with your concern.
Jan 8, 2020 03:31:48 AM by Jahir U
Hi there.
I am new member here.
I just tried to set my phone security several times.
But I didn't any code on my phone.
So I used my second phone, also can not do it.
Now I got the limitation.
Could you help me?
Thanks.
Jan 8, 2020 03:52:17 AM by Goran V
Hi Jahir,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone verification. Thank you.
Jan 8, 2020 05:27:28 AM by Jahir U
Jan 8, 2020 08:12:45 AM by Vinh N
I'm trying to enable 2 step verification and my phone number was denied due to unsuccess several time. I only have one phone number.
Please help!
Jan 8, 2020 08:51:33 AM by Bojan S
Hi Vinh,
We'll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Jan 8, 2020 01:37:10 PM by Michael R
I'm trying to create an account, but it indicates the phone number I want to use for verification is being used by a different account. I don't have any other accounts I am aware of.
Jan 8, 2020 02:26:37 PM by Bojan S
Thank you for reaching out to us, Michael.
One of our team members will reach out to you directly to assist you with your phone verification process.
Jan 10, 2020 10:47:21 AM by Jennie M
I am not getting a texted verification code to verify my phone number and set up my account
Jan 10, 2020 11:26:24 AM by Bojan S
Thank you for reaching out to us, Jennie.
One of our team members will reach out to you directly to assist you with your phone verification process.
Jan 12, 2020 09:00:24 AM by Samantha M
I am trying to verify my account but it is saying my phone number is associated with a different account so I can't preceed any further. How can I correct this?
Jan 12, 2020 09:34:08 AM by Sheikh Nayeem A
If it says, your account is associated with another account, you or someone has already an account verified by your number. Use a different phone number or try to figure out and log in to the existed account.
Jan 12, 2020 02:21:20 PM by Joanne P
Hi Samantha,
One of our agents will reach out and assist you directly via a support ticket. Thank you!
Jan 12, 2020 10:05:03 PM by Susana L
I don't know what else to do, but for whatever reason, no matter the device, browser, or even clearing cookies and what not, does the button work when it asks for the phone number to send a code. I'm not sure if it's the last step, or if I'm overlooking something, but when I press the button, nothing happens.
Jan 12, 2020 10:56:37 PM by Avery O
Hi Susana,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Jan 13, 2020 07:45:25 AM by Bonnie S
Jan 13, 2020 08:31:43 AM by Bojan S
Hi Bonnie,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Jan 13, 2020 02:05:01 PM by Michael M
Same issue here... Not receiving any text verification code. Need help!
Jan 13, 2020 03:02:23 PM by Bojan S
Thank you for reaching out to us, Michael.
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.
Jan 13, 2020 08:23:46 PM by Lee W
Just like a host of others, I am unable to register my phone number to receive a text while setting up my profile. I enter the number, click on the green button, and absolutely nothing happens.
Jan 13, 2020 11:07:02 PM by Avery O
Hi Lee,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Jan 14, 2020 08:56:57 AM by Rob B
I have been trying to get my profile completed for a while now. I keep getting an error when entering my phone number. "You failed to verify this phone number. Please provide a different number." This happens even when I put in a new number that's never been used. Now it's saying I have exceeded my attempts. How do I get this fixed?
Jan 14, 2020 10:19:28 AM by Bojan S
Thank you for reaching out to us, Rob.
One of our team members will reach out to you directly to assist you with your phone verification process.
Jan 14, 2020 10:35:45 PM by Barry D
I only have a landline and no cell since reception in Alaska is sketchy. I'd like to complete my profile quickly because there is a job just posted today and I'd like to apply. Thanks!
Jan 14, 2020 11:03:54 PM by Avery O
Hi Barry,
I have shared your concern with the Customer Support Team, and they will reach out to you to assist you further with your concern.
Jan 15, 2020 11:22:45 AM by Sergei W
I am trying to finish my profile but it requires a phone number to verify. It says my phone number is already used, but I don't have access to whatever account is using it. Can someone in support help me validate my account?