Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Jun 6, 2020 10:41:29 PM by AleksandarD A
Hi Seona,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 8, 2020 12:30:18 AM by Tom M
Hi Aleksander I'm trying to get the 5 digit verification code sent to my phone without any luck - I've been round the website looking for a way to resolve the problem. Can you please get one of the agents to contact me please? The whole process seems ridiculous!
Thanks,
Tom
Jun 8, 2020 01:20:42 AM by Goran V
Hi Tom,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification code. Thank you.
Jun 9, 2020 08:31:40 AM by Md Nazmul Hasan D
Jun 9, 2020 09:51:13 AM by Bojan S
Hi Md Nazmul Hasan,
I checked this for you and it looks like your phone verification has been enabled and no additional verification was requested. Feel free to reach back to us if you still need any assistance, we're here to help.
Thank you!
Jun 9, 2020 10:10:18 AM by Md Nazmul Hasan D
Jun 9, 2020 01:38:48 PM by Bojan S
Hi Ethan,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
Jun 9, 2020 10:31:21 PM Edited Jun 9, 2020 11:51:48 PM by Joanne P
Hi,
My mobile number is associate with other account, because of this i cannot compete my two step security verification in phone
Can give the link of that account so i can contact the concern person.
It may be accosciate with this agency - https://www.upwork.com/agencies/~019b53910364fbc582
Thanks
Piyush
Jun 9, 2020 11:55:25 PM by Joanne P
Hi Piyush,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jun 10, 2020 01:58:42 PM by James P
I'm trying to set up my Upwork profile but can't get past the phone number verification stage. Every time I click to verify, nothing happens.
Jun 10, 2020 03:28:45 PM by Bojan S
Hi James,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
Jun 11, 2020 01:07:11 PM Edited Jun 11, 2020 02:23:46 PM by Bojan S
Hello, I began working on my profile a while back, but never came back to this until recently. I have been attempting to complete the 'create profile' prompts, but when I attempt to continue onto the next prompt "set security phone number" it is not letting me enter my new phone number. Each time I attempt to add my new phone number, it deletes this and my old phone number appears with the message "You failed to verify this phone number. Please provide a different number."
**Edited for community guidelines**
Jun 11, 2020 02:28:52 PM by Bojan S
Thank you for reaching out to us, Eleazar.
One of our team members will reach out to you directly to assist you with your phone verification process.
Jun 12, 2020 08:22:17 AM by Scott M
Jun 12, 2020 10:16:02 AM by Bojan S
Hi Scott,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you.
Jun 13, 2020 05:54:54 PM by Joanne P
Hi Joshua,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jun 10, 2020 11:51:40 PM by Liliana V
Jun 14, 2020 01:23:46 PM by Katherine H
I created an account here years ago, but when I tried to log in with the email I used back then, it didn't pull up an account. So, I started a new account, only to find that my phone number is still associated with a previous account that I am unable to access. Is it possible to close the previous account, or to reinstate it fully so I can log in and update it?
Jun 14, 2020 02:18:19 PM by Shahariar K
You may contact Upwork support they are very helpful, They can give you the best solution.
Jun 14, 2020 03:47:23 PM by Joanne P
Hi Katherine,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jun 15, 2020 12:28:06 PM by Beth D
I tried creating and Upwork profile, but I didn't receive the security code message on my phone.
Jun 15, 2020 02:08:07 PM by Bojan S
Hi Beth,
It looks like you were able to successfully verify your phone number. Feel free to reach back to us if you still need any assistance.
Thank you!