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Danielle's avatar
Danielle K Community Member

I didn't receive a text message verification code

**Edited to Update - this thread has been closed from further replies due to its size.**

 

 

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

2,981 REPLIES 2,981
Sabrina Chiara's avatar
Sabrina Chiara R Community Member

Hello there

 

I've got the same problem. Living in the UK, but got an Italian phone number atm so cannot verify my profile. Can you please assist with that?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Sabrina,


Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Sofi's avatar
Sofi B Community Member

Hi, 

When I am entering my phone number "for verification purposes" it says that this number is being used by another account. This is the only number that I have and I would like some help, please. 

Much appreciated!

Aleksandar's avatar
Aleksandar D Community Manager

Hi Sofi,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Kirill's avatar
Kirill S Community Member

Cannot verify the phone number.  Please help with the issue

Bojan's avatar
Bojan S Community Manager

Hi Kirill,

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Ally's avatar
Ally A Community Member

The inputed phone number on my upwork is not working anymore and I plan on changing my current number on upwork but I can't verify my account when getting on the verify page as it sends a code on the number that's not working anymore. Is there any other way to verify my account? E-mail address perhaps?

Joanne's avatar
Joanne P Retired Team Member

Hi Ally,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Kristine's avatar
Kristine B Community Member

Hi friends! 

 

I'd appreciate your advice assistance. I tried to withdraw my available funds just today and I am asked for a code from my old mobile phone (which I lost). I tried updating my settings but the moment I clicked on settings, I am still asked for a code sent to the same old number. 

 

Thank you.

 

Sincerely,

Kristine

Joanne's avatar
Joanne P Retired Team Member

Hi Kristine,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Michael's avatar
Michael B Community Member

Hi, 

 

My phone can't receive text messages. Because of this, I can't enter security code to submit my profile for approval. Can someone help me please?

 

Thanks,

Mike B.

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Michael.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
Upwork
Jacaria's avatar
Jacaria T Community Member

I have never used this before. This is my first time. I went to type in my phone number and it said that someone is already using my number for an account
Bojan's avatar
Bojan S Community Manager

Hi Jacaria,

 

Please be reminded that Upwork does not allow users to have multiple freelancer accounts. Could you please click on my name and send me a PM with more information about your request. I'll check that for you and assist you accordingly.

~ Bojan
Upwork
Shihab's avatar
Shihab S Community Member

I want to update my old phone number with new one as I don't have that number now. I updated in settings>contact info> phone number. But when a place a proposal it sends a message in my old number and when I wanted to change there it said too many attempts. Can you guys fix this out

Bojan's avatar
Bojan S Community Manager

Hi Shihab,

 

One of our team members will reach out to you directly to assist you with your request.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Irvin's avatar
Irvin A Community Member

Hi I have a problem with my upwork account.

 

I was in Philippines before I made this upwork account and use my phone number which is a PH Phone number before, now my problem. I moved in US and live here already and I want to login using upwork app but they ask for code which they sent to my phone number in philippines. Anyone had the same problem? How to fix this.

 

Any comment/suggestion would be appreciated.  

Bojan's avatar
Bojan S Community Manager

Hi Irvin,

 

We'll have one of our agents reach out to you directly to assist you with updating your phone number. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Ailen Perrin's avatar
Ailen Perrin V Community Member

Good Day Upwork Team,

I would like to ask for your assistance in helping me change my contact details. I've tried changing it several times but I am still not receiving any code/s on my new phone number. I already edited everything and it is still the same.

Thank you
Bojan's avatar
Bojan S Community Manager

Hi Ailen Perrin,

 

One of our team members will reach out to you directly via a support ticket to assist you with updating your phone number. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Omar Shariff's avatar
Omar Shariff L Community Member

Hey, just recently my phone number expired and i have no access to my account settings as i can't receive a verification text. Is there a way i can solve the issue? I can't change my phone number because it's asking for the code sent to my expired sim number. I just need to change my phone number.

 

Thanks.

Joanne's avatar
Joanne P Retired Team Member

Hi Omar,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Omar Shariff's avatar
Omar Shariff L Community Member

Hi, everytime i go to my job and click get paid, and other options on my account it's asking for my verification code sent on my number. Sadly i don't have access to it anymore because my number expired. Can someone help me on this ? I already filed a ticket but it's been almost a day i'm waiting for the reply of the support team. 

 

Thanks!

Joanne's avatar
Joanne P Retired Team Member

Hi Omar Shariff,

 

I followed up with the team that's handling your case, and one of our agents will update your ticket to assist you further. Thank you for your patience. 

~ Joanne
Upwork
Omar Shariff's avatar
Omar Shariff L Community Member

Hi Joanne, Yes please follow it up because it's been almost 2 days since her last reply. and i really need to fix this asap. Thank you