Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Aug 19, 2020 09:17:22 PM by Joanne P
Hi Adinda,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Aug 20, 2020 01:10:00 PM by Vacheh J
I don't get a verification text when adding a phone number to my profile.
Aug 20, 2020 03:40:13 PM by Andrea G
Hi Vacheh,
Someone from our team will reach out to you via support ticket to assist you further.
Thanks!
Jul 20, 2020 09:05:42 AM by Stephanie M
Hello!
First, my problem:
I am unable to change my account to the new phone number I have in my settings. I get a message saying please insert the code we sent by SMS message to your phone. However, I don't have my old phone or my old phone number.
That's great that you guys want a two-step verification. But, I don't have my old phone and wanted to change to my new phone.
Things I have tried:
1. Talking to your bot. RESULT: You wonderful bot cant' help me.
2. Trying to use the support page for help. RESULT: being directed to the community page which doesn't have any solutions.
3. Trying to contact upwork through the email button on the support/community page. RESULT: I'm getting looped back to the support/community page.
Would anyone be able to help on this?
Jul 20, 2020 10:14:56 AM by Bojan S
Hi Stephanie,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Aug 5, 2020 08:57:04 AM by Jin Kyung C
I have the same problem. I need to update my settings but no old phone available to get two-step verification messages. Please help me.
Aug 5, 2020 10:11:56 AM by Bojan S
Hi Jin Kyung,
We'll have one of our agents reach out to you directly to assist you with this concern.
Thank you for reaching out to us.
Aug 24, 2020 09:24:55 AM by Mahabubul Islam C
i lost my mobile number and i want to change my number.what to do
Aug 24, 2020 10:18:33 AM by Bojan S
Hi Mahabubul Islam,
One of our team members will reach out to you directly via a support ticket to assist you with updating your phone number.
Thank you for reaching out to us.
Aug 24, 2020 10:22:22 AM by Matt M
phone number was used on an old account that was closed, and it says number is already used.
Aug 24, 2020 12:11:55 PM by Edgardo G
Hi!
I'm trying to edit my profile settings , but when I click on Settings I'm gettting a message that says:
Aug 24, 2020 01:07:34 PM by Bojan S
Hi Edgardo,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists.
Aug 24, 2020 04:56:02 PM by Matthew T
I have set up a new account and am having trouble adding my phone number. When I add it, it says that the number is linked to an old account. I tried to use old emails to find the account but have not had any luck. Is there someone or a way to locate this account based on the phone number for me to close it?
Aug 24, 2020 10:25:49 PM by Joanne P
Hi Matthew,
I checked your account, and I can see that our team is already assisting you directly via a support ticket regarding this issue. Please feel free to post any questions you may have on your ticket so that the agent can assist you further. Thanks!
Aug 25, 2020 06:23:29 AM by Joe D
Hey! I lost my number, can you help me change the number i use for Text message verification please?
Aug 25, 2020 06:40:27 AM by Goran V
Hi Joe,
Our team will reach out to you via ticket and will assist you further as soon as possible. Thank you.
Aug 25, 2020 06:49:38 AM by Arvin M
Please tell me how can I change my contact number on Upwork, It has my old number and I have lost it. I need to change it to my current phone number for future use and 2 step verification.
I cannot access the old number and the only way to change it is from the code which is being sent on the old number. 😕
Please help!
Best Regards
Aug 25, 2020 08:18:14 AM by Bojan S
Thank you for reaching out to us, Arvin.
One of our team members will reach out to you directly via a support ticket to assist you with updating your phone number.
Aug 25, 2020 10:55:00 AM Edited Aug 25, 2020 10:56:58 AM by Jhunrel L
Aug 25, 2020 12:53:10 PM by Bojan S
Hi Jhunrel,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Aug 25, 2020 01:47:02 PM by Paul A
Hi,
I'm completing my profile and am unable to finish the phone verification step because I don't have access to a phone that receives text messages. Is there some other way to do this?
Aug 25, 2020 02:21:33 PM by Bojan S
Hi Paul,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
Aug 25, 2020 03:24:57 PM by Shannon M
Hey Upwork Team,
I have been trying to receive the 5 digit text verification for several hours, yet I have still been unable to receive it. Help would be greatly appreciated.
Aug 25, 2020 05:18:56 PM by Joanne P
Hi Shannon,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Aug 25, 2020 04:04:07 PM by Svetlana K
Hello, I am writing here because I could not find an option to call tech support directly. Chatbot, although friendly :), could not resolve my issue.
*Description: an old account active but not usable/blocked, a new account setting blocked due to the same phone number. Need help to unblock, maybe merge two accounts and finish on-boarding. Thank you
*How did it happen: I had created an account on Upwork a long time ago and I did not use it. I tried to reset my password, but with no email from Upwork, I decided to create a new account.
*What are my next steps?
thank you
Aug 25, 2020 05:51:45 PM by Joanne P
Hi Svetlana,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Aug 25, 2020 04:18:03 PM by Anyta A
Hello, I am trying to create my personal profile as a freelancer, but I keep getting that my number is in use.
I have never been a freelancer on Upwork and so it seems a bug, who should I email to get this issue resolved?
Regards,
Anyta
Aug 25, 2020 09:34:35 PM by Joanne P
Hi Anyta,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Aug 25, 2020 11:38:32 PM by Manjit S
Hi,
Team i am facing issue when i am going to login into upwork account and go to setting option that time i am unabe to recvie secuirty code. i am using both options using mobile numner and email id both case same issue. can you please check it.
Aug 25, 2020 11:48:26 PM by Aleksandar D
Hi Manjit,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Aug 27, 2020 09:21:25 AM by Mayelice F
I've been trying for 3 time and still didn't receive my verification code number. Can I hvae an agent to help me please?
Thank you
Aug 27, 2020 10:42:58 AM by Bojan S
Thank you for reaching out to us, Mayelice.
One of our team members will reach out to you directly to assist you with your phone verification process.
Aug 27, 2020 02:40:48 PM by Brandon G
Hi,
I recently changed my phone number, but when I try to go into settings, it asks me for a confirmation code that was sent to my old number. How am I to change anything?
Aug 27, 2020 03:08:13 PM by Bojan S
Hi Brandon,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Aug 28, 2020 07:31:53 AM by Chelsey I
I am having the same issue. My mom had my number previously and now has a new number, we both have accounts so I had her update her account to her current number and I am still unable to enter my current phone number in. I would have thought having her update her phone number would have made my number available to use for my account.
Aug 28, 2020 07:57:57 AM by Bojan S
Hi Chelsey,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Jun 7, 2020 06:06:37 PM by Stephanie E
I'm trying to finish my profile but can't verify my account because it says my phone number is being used by another account. I've looked through all the community help and haven't found any helpful information on how to solve this problem. Please help.
Jun 7, 2020 06:39:55 PM by Aleksandar D
Hi Stephanie,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jul 3, 2020 11:11:44 AM by Audrey H
I'm having the same problem, and I don't think I have an Upwork account already. I looked through my other email addresses and don't see one. Can you have a team member help me too?