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Danielle's avatar
Danielle K Community Member

I didn't receive a text message verification code

**Edited to Update - this thread has been closed from further replies due to its size.**

 

 

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

2,981 REPLIES 2,981
Aleksandar's avatar
Aleksandar D Community Manager

Hi Shafqat, and Slyde,

 

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Muhammed's avatar
Muhammed A Community Member

Same issue is with my account, I didn’t receive a verification code
Joanne's avatar
Joanne P Moderator

Hi Muhammed,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Oleksandr's avatar
Oleksandr K Community Member

I have the same problem with my verification, could someone help me please?

 

A.

Nikola's avatar
Nikola S Moderator

Hi Oleksandr and John,

 

I am sorry for the late response. One of our team members will reach out to each of you directly via a support ticket to assist you further. You can access your tickets on this page.

 

Thank you,

~ Nikola
Ayesha's avatar
Ayesha Z Community Member

I am not getting verification code on my number or email.

Please help.

Joanne's avatar
Joanne P Moderator

Hi Ayesha,

 

One of our team members will assist you directly via ticket. Thanks!

~ Joanne
Upwork
HUYNH NHAN TIN's avatar
HUYNH NHAN TIN N Community Member

Same issue with my account. It's been like this for months

Luiggi's avatar
Luiggi R Moderator

Hi HUYNH NHAN TIN,

 

I checked and confirmed that you were able to log in to your account. Can you please clarify what's the issue you're having?

 

Thank you.

~ Luiggi
Jack's avatar
Jack T Community Member

Hi there!

 

Upwork doesn't send me text to my phone to verify so sometimes it required and I can't login. Can you please help me?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Toi,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
M's avatar
M W Community Member

I'm not receiving verification code from you on my phone 

Rashmin's avatar
Rashmin P Community Member

Hi,

I am also facing the same issue. Can call back verification be done in case text is not able to be received?

Goran's avatar
Goran V Retired Team Member

Hi Rashmin, 

 

One of our team members will reach out to you via ticket and assist you further with verifying your phone number. Thank you.

~ Goran
Upwork
Nina's avatar
Nina D Community Member

I am having the same issue while setting up my profile. I input my cell phone number but it states that number is already in use? I do not have another up work profile. I tried searching if I made one before but I did not. Can you please let me know how I can move forward with my freelancer profile and get my phone number verified so I can get my profile approved and finished? thanks. 

Avery's avatar
Avery O Community Manager

Hi Nina, 


I checked your account and can see that you have another account from a year ago, which you may have forgotten already. The Customer Support Team will reach out to you so that this can be sorted out. 


~ Avery
Amy's avatar
Amy R Community Member

I'm having trouble getting the verification text as well. I closed an account a while back, so perhaps my phone number is still in the system somewhere? Help! 🙂

Avery's avatar
Avery O Community Manager

Hi Amy, 

I have shared your account information with the Customer Support Team, and they will reach out to you directly to assist you with your concern.


~ Avery
Jami's avatar
Jami H Community Member

Hello Avery,

 

I am also experiencing issues with receiving the text message verification code as well.  I have not received any after several attempts to complete the application/profile process.

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Jami.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
Upwork
Nilo's avatar
Nilo G Community Member

Can you help me please ? I’ve tried all The troubleshooting steps and nothing seems to work. I’m still not receiving any code for the phone verification
Valeria's avatar
Valeria K Community Member

Hi Nilo,

 

It looks like you've already connected with our Customer Support team and verified your phone number. Feel free to reach out if you have any further questions.

~ Valeria
Upwork
Susan's avatar
Susan E Community Member

I’m also having this problem
Please help
Andrew's avatar
Andrew B Community Member

hello, trying to create my account but not receiving my phone verification code. Please help!

Avery's avatar
Avery O Community Manager

Hi Andrew, 

A member of our team will reach out to you to assist you with your concern. 


~ Avery
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