Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

I didn't receive a text message verification code

Active Member
Nina D Member Since: Mar 10, 2019
21 of 1,376

I am having the same issue while setting up my profile. I input my cell phone number but it states that number is already in use? I do not have another up work profile. I tried searching if I made one before but I did not. Can you please let me know how I can move forward with my freelancer profile and get my phone number verified so I can get my profile approved and finished? thanks. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
22 of 1,376

Hi Nina, 


I checked your account and can see that you have another account from a year ago, which you may have forgotten already. The Customer Support Team will reach out to you so that this can be sorted out. 


-Avery
Untitled
Active Member
Amy R Member Since: Sep 24, 2019
23 of 1,376

I'm having trouble getting the verification text as well. I closed an account a while back, so perhaps my phone number is still in the system somewhere? Help! Smiley Happy

Moderator
Avery O Moderator Member Since: Nov 23, 2015
24 of 1,376

Hi Amy, 

I have shared your account information with the Customer Support Team, and they will reach out to you directly to assist you with your concern.


-Avery
Untitled
Active Member
Nilo G Member Since: May 17, 2019
25 of 1,376
Can you help me please ? I’ve tried all The troubleshooting steps and nothing seems to work. I’m still not receiving any code for the phone verification
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
26 of 1,376

Hi Nilo,

 

It looks like you've already connected with our Customer Support team and verified your phone number. Feel free to reach out if you have any further questions.

~ Valeria
Untitled
Active Member
Susan E Member Since: Aug 7, 2019
27 of 1,376
I’m also having this problem
Please help
Active Member
Andrew B Member Since: Aug 19, 2019
28 of 1,376

hello, trying to create my account but not receiving my phone verification code. Please help!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
29 of 1,376

Hi Andrew, 

A member of our team will reach out to you to assist you with your concern. 


-Avery
Untitled
Active Member
John W Member Since: Sep 3, 2019
30 of 1,376

Goran, I am also having problems verifing my phone number.  Can you have someone from customer support reach out to me please.

 

 

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS