I didn't receive a text message verification code

[John A]

Hi, I can't seem to make the phone number varification to work either. I'm trying to update my account, but once I'm asked to enter my number to varify who I am, the submit button doesn't seem to work and I'm not recieving a text to my phone at all.

[Avery O]

Hi John, 

I've shared your account information with the Customer Support Team and they will reach out to you to assist you further with your concern. 

I apologise for the inconvenience this has caused you. 

[Isaac F]

I currently live in Puerto Rico, a US territory, and I'm also a US Citizen. I'm trying to create my profile, but I don't have the option to select Puerto Rico or US territory. Is there a specific way I should create my profile, so I can work with Upwork?

[Bojan S]

Hi Isaac,

We've updated your Country to Puerto Rico. Feel free to update the rest of your application form and submit it for the review.

Thank you!

[Gilda M]

When I type in my number, the button turns green.  I click on it and nothing happens.  How can I complete my profile if the phone verification button does not work?

[Bojan S]

Thank you for reaching out to us, Gilda.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[Gilda M]

Thank you.

[Natalie D]

I completed my profile with the final step of verfiying my phone number with the code that was texted to me. When I went to edit my profile, it then started acting funking....not letting me click the green button to proceed or not resending a new code. And when I go to the search for jobs, it says my profile is 65% complete. Can you help me troubleshoot?

[Puja D]

I have a similar issue, when I try to bid on a proposal I get a message saying: 

Sorry, we were unable to save your application.

We were unable to process your proposal due to missing address information. Add your full address.

However, my address is in my profile and my profile & location are verified. 

[Natalie D]

That's a pain in the behind. Easy resolves too....hopefully Upwork gets on
it asap.